Experience

Challenger Limited

• Australia
• Financial Services
• 700 & Above Employee

• Sr Engineer

  • Aug 2020 - Present

  Sydney, New South Wales, Australia



NSW Department of Education

• Australia
• Education Management
• 700 & Above Employee

• Citrix Consultant

  • Apr 2015 - Jul 2020

  Sydney, New South Wales, Australia



Thomas Duryea Logicalis

• System Engineer

  • Nov 2014 - Feb 2015

  Melbourne, Australia • Responsible for delivering technical solutions as per Statement of Work/Agreement within agreed timeframe and budget to meet customer requirements. •Designated as the primary technical lead for specific managed service accounts and responsible for • Leading transition activities: Perform Post-sales activities and documentation (SOW & SOP) • Maintaining and managing all Citrix related projects, inclusive of NetScaler VPX 3000/1000/200, XenDesktop Implementation and upgrade, XenApp… Show more • Responsible for delivering technical solutions as per Statement of Work/Agreement within agreed timeframe and budget to meet customer requirements. •Designated as the primary technical lead for specific managed service accounts and responsible for • Leading transition activities: Perform Post-sales activities and documentation (SOW & SOP) • Maintaining and managing all Citrix related projects, inclusive of NetScaler VPX 3000/1000/200, XenDesktop Implementation and upgrade, XenApp implementation (upgrade and maintenance), managing PVS and MCS Infrastucture for customers. • Implement and maintain XenMobile and Intune mobility infrastructure. • Provide L2/3 support for backup failures and antivirus issues. • Perform health checks on customer infrastructures inclusive of VMware/Citrix, record and suggest optimizations as per best practice recommendations. • Provide resolution to all the escalated incidents/service tickets as per defined SLA’s, escalate to vendors as necessary to resolve issues. Show less



Carlton & United Breweries

• Australia
• Manufacturing
• 700 & Above Employee

• Citrix Specialist

  • Jun 2014 - Aug 2014

  Melbourne, Australia The assignment involved migration of existing ERP applications to the Citrix hosted SAP front-end infrastructure in Germany from the datacenter in Australia. • Performed Citrix server builds on XenApp 6.5, application installation (SAP NWBC, BPC, MS Office, configuration etc.) • Capacity and contingency planning. • Created document library including FAQ instructions for the users; standard-operating procedures etc. • Performed defect analysis and fixed them. • Automated… Show more The assignment involved migration of existing ERP applications to the Citrix hosted SAP front-end infrastructure in Germany from the datacenter in Australia. • Performed Citrix server builds on XenApp 6.5, application installation (SAP NWBC, BPC, MS Office, configuration etc.) • Capacity and contingency planning. • Created document library including FAQ instructions for the users; standard-operating procedures etc. • Performed defect analysis and fixed them. • Automated server health check procedures. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Assistant Vice President

  • Sep 2013 - Mar 2014

  Pune Area, India SME for virtual computing within CATE in APAC region. CATE is Citi Architecture and Technology Engineering (R&D) organization which delivers High-class Enterprise Engineering Architecture & Automation Solutions to Citigroup Worldwide Key responsibilities include: • Optimization: Plan and standardize configuration of edge devices for virtualised desktop delivery including physical desktop, WYSE thin clients and repurposed PC with thin OS, management of ThinPrint infrastructure… Show more SME for virtual computing within CATE in APAC region. CATE is Citi Architecture and Technology Engineering (R&D) organization which delivers High-class Enterprise Engineering Architecture & Automation Solutions to Citigroup Worldwide Key responsibilities include: • Optimization: Plan and standardize configuration of edge devices for virtualised desktop delivery including physical desktop, WYSE thin clients and repurposed PC with thin OS, management of ThinPrint infrastructure. • End-User desktop/application delivery: Provisioning the VDI hosted infrastructure to end-users with the help of Cloud automation center – DynamicOps/VMware vCAC, Citrix Provisioning services. With the mix of both XenApp streamed application and XenDesktop. Control UI by using AppSense. • Service Optimization: Identify needs of operation support teams and users, focus on standardizing desktops, reducing need of support personnel, and automating processes to streamline operations for users and service teams worldwide. Planning the preparation of desktop edge devices and peripheral devices to minimize business disruption during migration to new platform. • Server Consolidation: Consolidate Citrix servers from in country data centre to regional data center in Singapore. Includes planning, infrastructure design and optimization of components like networks, storage, file and print, data base servers and messaging platform. • Virtual desktop infrastructure design and architecture: This includes both XenApp and XenDesktop components. Responsible to work alongside Citrix consulting to come up with robust and scalable XenDesktop 7, VDI hosting platform using the virtual servers hosted on VMware ESX infrastructure. Involves analysis and optimisation of storage components of VM’s, McAfee antivirus policies, network/storage loads and segregation of traffic. Install, manage and configure Web Interface/desktop delivery controller/ provisioning services / virtual desktop agent etc. Show less



HSBC Global Technology India

• Team Lead

  • Jan 2008 - Sep 2013

  Pune Area, India As a team leader my responsibilities were to manage a team of senior consultants to manage project delivery including Citrix farm ever-greening, application migrations, Citrix Farm upgrades, App-V sequencing of applications, provide level 3 BAU support etc. for a total of 1,200+ production servers hosting more than 2,600 applications in different Citrix farms accessed by over 25,000 users located in 32 different countries. • Standardization: Contribute in building super-stack for Citrix… Show more As a team leader my responsibilities were to manage a team of senior consultants to manage project delivery including Citrix farm ever-greening, application migrations, Citrix Farm upgrades, App-V sequencing of applications, provide level 3 BAU support etc. for a total of 1,200+ production servers hosting more than 2,600 applications in different Citrix farms accessed by over 25,000 users located in 32 different countries. • Standardization: Contribute in building super-stack for Citrix server builds (both H/W & S/W), creating gold images for servers and automation of deployment. Collaborate with Group functional team colleagues to establish desktop virtualization standards and technology enhancements. • People Management: Hiring talent, motivate to deliver best, objective setting, create developments plans, provide feedback, conduct appraisals, mentoring staff, training staff on new technologies, delegation, assist in retaining high performers etc. • Projects: Plan, resource, manage & deliver as per PMO schedule • Compliance: Manage Audits, Quality, BCP’s/DR/HA, IT Projects, IT strategy, Policy implementation, Compliance etc. • Analysis, review & Reporting: Provide monthly/quarterly MI to all the stakeholders including trend analysis, resource utilization, system uptime etc. • Incident management: Manage level 3 support and escalation of all production tickets • Installation & configuration: of XenDesktop 5 infrastructure, Citrix PS 4.0/4.5 and XenApp 6.5, AppSense, application virtualization using App-V & monitor server health using EdgeSight & SysTrack. • Budget planning and management: Manage for value by ensuring staff utilization meets required levels; provide inputs for AOP to provision for training, new hardware and other resources. • Technical and project documentation: Create and update project documents like knowledge base, Terms of Reference, Statement of Work, IT Service agreement, BCP documentation etc. Show less



Cognizant Technology Solutions

• India
• Consumer Services

• Systems Analyst

  • 2006 - 2008

  Pune Area, India Through cognizant I was assigned on the IndyMac bank project where I was responsible to manage the banks Citrix farm. The bank was later auctioned in 2008 and is now known as OneWest Bank, USA. • Working as offshore team lead for the Citrix support team. Leading a team of 5 members providing L2 and L3 Citrix production support. Providing 24*5, support for user base of more than 5000 users globally. • Installing base OS (windows 2003) and Citrix presentation server 4.0 for Citrix servers… Show more Through cognizant I was assigned on the IndyMac bank project where I was responsible to manage the banks Citrix farm. The bank was later auctioned in 2008 and is now known as OneWest Bank, USA. • Working as offshore team lead for the Citrix support team. Leading a team of 5 members providing L2 and L3 Citrix production support. Providing 24*5, support for user base of more than 5000 users globally. • Installing base OS (windows 2003) and Citrix presentation server 4.0 for Citrix servers using Citrix recommended guidelines and post installation scripts. Managing windows and Citrix patches over 140 servers in farm consisting of virtual and physical blade servers • Installing/Managing/publishing applications in the Citrix farm • Providing end – to – end support to the users on printing, Internet, application related issues including Troubleshooting complex application issues, network/storage latency issues, • Monitoring the farm health using tools like Net IQ and Citrix resource manager • Create and deploy server build images with Altiris, • Server virtualization with ESX (P2V conversion of physical servers, server cloning, virtual build creation etc.) • Responsible for server sizing, capacity planning and acquisition of the required hardware resources as and when required, depending on the increasing load on the farm • Coordination with other teams for builds and release. Responsible for testing of all the new releases in the test farm under the controlled environment Show less



Microland Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Engineer

  • 2004 - 2006

  • Install, configure and troubleshoot - Domain Controllers (Windows 2003 servers), file and print servers, IIS Web Servers, Microsoft IAS servers, SQL 2005, Back-up server (CA BrightStor ArcServ), McAfee EPO servers, SharePoint server, Network printers, scanners, analog/digital and IP phones etc. • Manage Active Directory users and groups & configure and administer AD group policies • Create and manage user logon process using KIX and VB Scripts, user share folders, manage security &… Show more • Install, configure and troubleshoot - Domain Controllers (Windows 2003 servers), file and print servers, IIS Web Servers, Microsoft IAS servers, SQL 2005, Back-up server (CA BrightStor ArcServ), McAfee EPO servers, SharePoint server, Network printers, scanners, analog/digital and IP phones etc. • Manage Active Directory users and groups & configure and administer AD group policies • Create and manage user logon process using KIX and VB Scripts, user share folders, manage security & share permissions on user/business shared folders • Install and configure SUS and WSUS, Test and deploy software/operating system patch on remote PC’s and servers using SUS/WSUS/SCCM. • Perform vulnerability assessment of desktop and server operating systems using GFI LanGuard; Perform server and desktop operating system hardening policies based on best practice recommendations by IT Security and audit requirements. • Manage data back-up, data retention, backup tape safety, labeling and offsite rotation. • Document and test the disaster recovery for all servers. • ITIL and BS7799 standards and lead the implementation of ITIL process for various clients. • Manage and maintain following hardware - HP Proliant DL380 G3 severs, IBM 3850 servers, Dell OptiPlex 390 desktop, HP network and all in one printers, Tape backup drive – Dell PowerVault LTO-3, Server rack management, KVM switch management • Structured cabling of all devices in server room • Anti – Virus solutions using McAfee EPO. Troubleshooting virus infections and restricting the impact. • Backup’s and restoration through BrightStor ArcServe backup Tool Show less