Sachin Sajan

Technical Consultant at Tquila ANZ
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Contact Information
us****@****om
(386) 825-5501
Location
Wollongong, New South Wales, Australia, AU
Languages
  • English Full professional proficiency
  • French Elementary proficiency
  • Hindi Limited working proficiency
  • Malayalam Native or bilingual proficiency
Skills

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Credentials

  • Microsoft Excel - Intermediate Level
    MMTI
    Jul, 2016
    - Nov, 2024
  • MuleSoft Certified Developer - Level 1
    MuleSoft
    Sep, 2020
    - Nov, 2024

Experience

  • Tquila ANZ
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Consultant
      • Apr 2021 - Present

  • NJC Labs
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Mulesoft Developer
      • Mar 2020 - Apr 2021

      • Participated in requirements gathering session with application developers. • Executed the development process using Agile methodology, which included iterative applicationdevelopment, monthly sprints, stand up meetings, poker planning sessions and elaboration sessions • Designed UML diagrams like Use case, Class and Activity diagram based on the requirement gathered • Developed RAML documents using Anypoint API platform and provided mocking services to application developers • Implemented the APIs using API kit in Anypoint Studio • Designed and implemented RESTFUL/SOAP Web Services using various data format (JSON/XML) to provide an interface to the various third-party applications such as Okta, ServiceNow, Salesforce, etc. • Used Splunk log aggregator to provide reports and dashboards.

  • Careem
    • United Arab Emirates
    • Software Development
    • 700 & Above Employee
    • Operations Specialist
      • Nov 2016 - Jun 2018

      • Answered telephone and email enquiries regarding client bookings, pricing, cancellations, amendments and billing queries. Ensured all client interactions adhered to internal quality standards by meeting KPIs assigned by direct management. Maintained customer satisfaction rate above 90% for 18 months while working as customer service executive. Onboarded and trained new agents on customer service protocols to maintain service level expectations. Handled and provided appropriate solutions to escalated customer complaints within time limits and followed up to ensure resolution. Coordinated a team of 16 customer service agents and maintained team customer satisfaction score above 75%.

  • TechnoBay Business Solutions
    • Jordan
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Intern
      • Jun 2016 - Aug 2016

      • Assisted the software development team to develop inventory ERP modules using PLSQL • Managed to upsell Enterprise Resource planning (ERP) packages by focusing on client’s past purchases. • Managed company’s social media platforms and responded to all customer inquiries and reviews • Assisted the software development team to develop inventory ERP modules using PLSQL • Managed to upsell Enterprise Resource planning (ERP) packages by focusing on client’s past purchases. • Managed company’s social media platforms and responded to all customer inquiries and reviews

Education

  • University of Wollongong
    Master of Engineering - MEng, Engineering/Industrial Management
    2018 - 2020
  • Rajagiri School of Engineering and Technology, Rajagiri Valley P.O, Kakkanad, Kochi- 682 039
    Bachelor’s Degree, Computer Science
    2012 - 2016

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