Experience

Jewelex New York, Ltd.

• United States
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Senior Manager

  • Jan 2023 - Present



Hari Krishna Exports Pvt. Ltd.

• India
• Luxury Goods & Jewelry
• 400 - 500 Employee

• Manager New York U.S. Operations,

  • Mar 2021 - Jan 2023

  Working closely with cross-functional teams to ensure product efficacy, client satisfaction and success. Working closely with cross-functional teams to ensure product efficacy, client satisfaction and success.



KGK Group

• Hong Kong
• Retail Luxury Goods and Jewelry
• 500 - 600 Employee

• Customer Service Team Lead

  • Apr 2018 - Mar 2021

  Role:  Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.  Up selling high end Jewelers to Retail stores and Online customers.  Follow up with Factory for Special and high value Orders  Show customers their desired pieces and provide information such as setting types, stones and cuts  Working closely with CAD… Show more Role:  Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.  Up selling high end Jewelers to Retail stores and Online customers.  Follow up with Factory for Special and high value Orders  Show customers their desired pieces and provide information such as setting types, stones and cuts  Working closely with CAD department on new model development, modification in the existing catalog styles / product designs, quality checking of CAD images  Highlights:  Have been a part of Startup for the company and setting up department for Customer Service 2018-2019. Show less Role:  Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.  Up selling high end Jewelers to Retail stores and Online customers.  Follow up with Factory for Special and high value Orders  Show customers their desired pieces and provide information such as setting types, stones and cuts  Working closely with CAD… Show more Role:  Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.  Up selling high end Jewelers to Retail stores and Online customers.  Follow up with Factory for Special and high value Orders  Show customers their desired pieces and provide information such as setting types, stones and cuts  Working closely with CAD department on new model development, modification in the existing catalog styles / product designs, quality checking of CAD images  Highlights:  Have been a part of Startup for the company and setting up department for Customer Service 2018-2019. Show less



Firestar Diamond Group

• India
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Senior Executive (Team Leader)

  • Aug 2012 - Mar 2018

  Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Performing research and developing Inventory management for Ecommerce portals, Amazon, Overstock, Zales. Keep records of customers’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders. Follow up to… Show more Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Performing research and developing Inventory management for Ecommerce portals, Amazon, Overstock, Zales. Keep records of customers’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders. Follow up to ensure that appropriate actions were taken on customers’ requests. Handled the tasks of contributing ideas for developing ongoing process and workflow Responsible for operating the department managing system requirements and timeliness Responsible for preparing, maintaining and analyzing data Handled the tasks of contributing to other functional responsibilities of the organization Provided technical assistance and gave suggestions to meet customers’ expectations Performed other administrative tasks as assigned Reorganized department: built new infrastructure, recruited and trained staff Responded to customer inquiry calls, quickly assessing the consumers’ needs and problems in order to deliver an ideal solution. Performed on-line troubleshooting: identified problems, gave technical advice, filed service requests, and followed up on scheduling. Answered as many as 60 calls a day from angry customers regarding delay shipments. Finding a way to interest potential buyer in the product Ordered supplies and acted as primary point of contact with vendors. Led business development and marketing efforts, which expanded the customer base and introduced products into specialty markets. Played a key role in increasing retention as well as satisfaction rates. Cultivated positive and enduring relationships with customers. Show less Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Performing research and developing Inventory management for Ecommerce portals, Amazon, Overstock, Zales. Keep records of customers’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders. Follow up to… Show more Responsible for handling and solving customer support issues via calls and emails, answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Performing research and developing Inventory management for Ecommerce portals, Amazon, Overstock, Zales. Keep records of customers’ interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders. Follow up to ensure that appropriate actions were taken on customers’ requests. Handled the tasks of contributing ideas for developing ongoing process and workflow Responsible for operating the department managing system requirements and timeliness Responsible for preparing, maintaining and analyzing data Handled the tasks of contributing to other functional responsibilities of the organization Provided technical assistance and gave suggestions to meet customers’ expectations Performed other administrative tasks as assigned Reorganized department: built new infrastructure, recruited and trained staff Responded to customer inquiry calls, quickly assessing the consumers’ needs and problems in order to deliver an ideal solution. Performed on-line troubleshooting: identified problems, gave technical advice, filed service requests, and followed up on scheduling. Answered as many as 60 calls a day from angry customers regarding delay shipments. Finding a way to interest potential buyer in the product Ordered supplies and acted as primary point of contact with vendors. Led business development and marketing efforts, which expanded the customer base and introduced products into specialty markets. Played a key role in increasing retention as well as satisfaction rates. Cultivated positive and enduring relationships with customers. Show less



Waste Re- Energy

• Mumbai Area, India

• Team Leader

  • Apr 2008 - Aug 2012

  Coordinated sales and service communications with customers’ at large automotive dealership. Investigated issues and queries, serving as final point of escalation. Held daily meetings with ownership and department heads, reviewing on-going issues and determining where company stood in regards to sales. Refer unresolved customer grievances or special requests to designated departments for further investigation. Managing revise logistic and end to end solution to our clients. Managing… Show more Coordinated sales and service communications with customers’ at large automotive dealership. Investigated issues and queries, serving as final point of escalation. Held daily meetings with ownership and department heads, reviewing on-going issues and determining where company stood in regards to sales. Refer unresolved customer grievances or special requests to designated departments for further investigation. Managing revise logistic and end to end solution to our clients. Managing a team of 20 personal in Maharashtra western region for day to day active. Responsible for procurement of administrative materials for company. Vendor management for E-waste materials for procurement and Education of Waste Management to vendor. Taking stock audit for Maharashtra Western Region on Quarterly basis. Managing a team of 15 engineers, ensuring prompt delivery of service to meet contractual terms and conditions. Negotiation deals with courier and logistics companies. Escorting international clients, arranging meetings, hotel booking, travel arrangement. Show less Coordinated sales and service communications with customers’ at large automotive dealership. Investigated issues and queries, serving as final point of escalation. Held daily meetings with ownership and department heads, reviewing on-going issues and determining where company stood in regards to sales. Refer unresolved customer grievances or special requests to designated departments for further investigation. Managing revise logistic and end to end solution to our clients. Managing… Show more Coordinated sales and service communications with customers’ at large automotive dealership. Investigated issues and queries, serving as final point of escalation. Held daily meetings with ownership and department heads, reviewing on-going issues and determining where company stood in regards to sales. Refer unresolved customer grievances or special requests to designated departments for further investigation. Managing revise logistic and end to end solution to our clients. Managing a team of 20 personal in Maharashtra western region for day to day active. Responsible for procurement of administrative materials for company. Vendor management for E-waste materials for procurement and Education of Waste Management to vendor. Taking stock audit for Maharashtra Western Region on Quarterly basis. Managing a team of 15 engineers, ensuring prompt delivery of service to meet contractual terms and conditions. Negotiation deals with courier and logistics companies. Escorting international clients, arranging meetings, hotel booking, travel arrangement. Show less



Redington Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Coordinator

  • Aug 2003 - Apr 2008

  Managing a team of 80 engineers and involved in back office processing of claims MIS reports. Assigning all outstanding work order tasks for Customer Engineers, ensuring prompt delivery of service to meet contractual terms and conditions. Resolved 100 trouble tickets in one month with a quality assurance rating of 100% Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with… Show more Managing a team of 80 engineers and involved in back office processing of claims MIS reports. Assigning all outstanding work order tasks for Customer Engineers, ensuring prompt delivery of service to meet contractual terms and conditions. Resolved 100 trouble tickets in one month with a quality assurance rating of 100% Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Establishing contact with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Interacting with IBM, HP, COMPAQ, DELL, MOTORALA, SAMSUNG, ESPON for spares. Managing order booking, generating challans and handing over receipts for the booked orders. Coordinating with Accounts Department for linkage of outstanding and payments. Following Global Call Management tools, process and procedures as documented and posted in GP&S. Show less Managing a team of 80 engineers and involved in back office processing of claims MIS reports. Assigning all outstanding work order tasks for Customer Engineers, ensuring prompt delivery of service to meet contractual terms and conditions. Resolved 100 trouble tickets in one month with a quality assurance rating of 100% Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with… Show more Managing a team of 80 engineers and involved in back office processing of claims MIS reports. Assigning all outstanding work order tasks for Customer Engineers, ensuring prompt delivery of service to meet contractual terms and conditions. Resolved 100 trouble tickets in one month with a quality assurance rating of 100% Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Establishing contact with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Interacting with IBM, HP, COMPAQ, DELL, MOTORALA, SAMSUNG, ESPON for spares. Managing order booking, generating challans and handing over receipts for the booked orders. Coordinating with Accounts Department for linkage of outstanding and payments. Following Global Call Management tools, process and procedures as documented and posted in GP&S. Show less



Overnite Express Ltd

• Freight and Package Transportation
• 100 - 200 Employee

• Customer Service Executive

  • Oct 2001 - Aug 2003

  Assigned the tasks of handling customer queries, feedback, complaints and request Handled the tasks of recording and scrutinizing the complaints received from customers Responsible for providing administrative support to customer service team Researched and complied answers to provide information to customers Handled the tasks of making outbound sales for new and existing customers Handling back office related functions, Booking of courier in front office /counter functions, etc. Assigned the tasks of handling customer queries, feedback, complaints and request Handled the tasks of recording and scrutinizing the complaints received from customers Responsible for providing administrative support to customer service team Researched and complied answers to provide information to customers Handled the tasks of making outbound sales for new and existing customers Handling back office related functions, Booking of courier in front office /counter functions, etc.



DTDC Courier & Cargo Ltd.

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Executive

  • Sep 2000 - Oct 2001

  Handling back office related functions and responsible for detecting errors on booking shipment. Interacting with franchisee for business development, managing sales / collection set up targets. Conducting training programs and attending to customers’ emails & voice mail equerries (both inbound and outbound). Handling back office related functions and responsible for detecting errors on booking shipment. Interacting with franchisee for business development, managing sales / collection set up targets. Conducting training programs and attending to customers’ emails & voice mail equerries (both inbound and outbound).



Indus Direct Marketing DSA (IDBI Bank Ltd.)

• Mumbai Area, India

• Trainee Sales Officer

  • Aug 1999 - Sep 2000

  Handling Out door Sales Call, back office related functions like opening of Saving A.C / Fixed Deposit, Demat a/c, On- line transfer of shares; Training new executive; Handling transactions, etc. Handling Out door Sales Call, back office related functions like opening of Saving A.C / Fixed Deposit, Demat a/c, On- line transfer of shares; Training new executive; Handling transactions, etc.



Royal Market Solution DSA (Apple Finance Ltd.)

• Mumbai Area, India

• Senior Sales Executive

  • Sep 1996 - Aug 1999

  Handling Out door Sales Call, transactions such as disbursing for Car Loan; Managing a team of 10 executives; responsible for Cash and Customer transactions at the Teller counters; supervising counter & Lobby; supervising all Non-Cash transactions like DD/MC, fund transfer, etc. Handling Out door Sales Call, transactions such as disbursing for Car Loan; Managing a team of 10 executives; responsible for Cash and Customer transactions at the Teller counters; supervising counter & Lobby; supervising all Non-Cash transactions like DD/MC, fund transfer, etc.