Experience

Noida Software Technology Park Ltd.

• Media Production
• 1 - 100 Employee

• Asst. Manager Operations (Sales support & Customer Service)

  • Jan 2013 - Present

   Responsible for all types of MIS, Database, New Sales projections, Offers, Schemes, and Sales Strategies. Responsible for maintaining All India Customer database for Prospective, New and Existing customers.  Sending notices, negotiating with LCO and settling the disputed outstanding amount to get old dues collected. Liaising with distributors / LCOs to achieve sales & distribution objectives and ensuring that their efforts are consistent with the goals & priorities.  360⁰ Coordination with Management of All India sales team and cross functional coordination. Interacting with business partners LCOs, distributors. Preparing MOUs & Agreements of Distribution Partner & ISO for different regions under “JAIN HITS”.  Responsible for Back office Operational activities of Sales, Procurement, Sales Orders, Payments, Service, Dispatch/Delivery, Installation and Activation. Ensures project documents are complete and stored appropriately.  Supervising team of Operations for smooth execution of all Operational activities. Cross-Functional Engagements, Efficiently coordinating, assisting and interacting with various departments SPOC. Show less



India Today

• India
• Media Production
• 1 - 100 Employee

• Team Leader Operations (Back office & Customer Service)

  • Dec 2010 - Jan 2013

   Handling online complaint & query by submit blog over the several websites (like:-consumercomplaints.in,mouthshut.com,akosha.com,icomplaints.in,customercomplaint.org. In etc.) and social networking sites (like:- Facebook, Twitter You-tube etc.) and Charge back cases which are received from bank and client side.  Responsible for all kinds of incoming Escalation to handle that complaints and resolve customers concern and query over the call, mail and online blogs or make complaint and request as per nature of issue. Maintain all data on excel and sent to all internal teams to resolve customer issues.  Handling Team and Monitor the performance of new joiners and my team and give feedback to Improve Performance and Take Briefing on Daily Basis for New Updates. Maintain all complaints data & report their status on a regular basis to upper management and relative departments. Show less



iEnergizer

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Executive

  • Jan 2010 - Dec 2010

  Worked as senior executive customer service for Aircel voice inbound process. Responsible for all kinds of incoming Escalation to handle that complaints and resolve customers concern and query over the call & maintain data of request & complaint received from customers. Help to team leaders to maintain floor decorum by monitor new joiners. Worked as senior executive customer service for Aircel voice inbound process. Responsible for all kinds of incoming Escalation to handle that complaints and resolve customers concern and query over the call & maintain data of request & complaint received from customers. Help to team leaders to maintain floor decorum by monitor new joiners.



Spice BPO

• Telecommunications
• 100 - 200 Employee

• Executive Customer Service

  • Jun 2008 - Jan 2010

  Handel customer's incoming calls regarding query, request & complaints. We put customer grievance in CRM system for resolve these problems. Handel customer's incoming calls regarding query, request & complaints. We put customer grievance in CRM system for resolve these problems.