Sachin Jha
Delivery excellence Manager - Digital and Emerging Technologies at EY GLOBAL SERVICES LIMITED- Claim this Profile
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Bio
Credentials
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Certified SAFe® 5 Agilist
Scaled Agile, Inc.Dec, 2020- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum Alliance -
Certified Software Quality Analyst (CSQA)
Indian Institute of Science (IISc) -
ITIL Foundation Level
New Horizons Computer Learning Centers -
PRINCE2® 2017 Foundation & Practitioner
Prometric
Experience
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EY GLOBAL SERVICES LIMITED
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United Kingdom
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300 - 400 Employee
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Delivery excellence Manager - Digital and Emerging Technologies
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Sep 2021 - Present
• Currently managing a portfolio of ‘Digital and Emerging Technologies’’ competency consisting of FS and non-FS clients covering projects which spread across multiple geographies (North America, UK, APAC Market region, etc.) and cutting across methodologies like Agile, Kanban, Waterfall, SCRUM and SAFe Lifecycle. • Conducting Process audits, Delivery audits, and Spot audits across competencies • Process definition • Senior Management Review, responsible for reviewing engagements on monthly basis for metrics, risks, issues, assets, improvements, etc. • Automation improvements across sub competencies to improve quality and productivity. • Approval of new project creation/life cycle changes • RFP response for new and ongoing accounts. • Facilitating engagements for Agile ceremonies. • Delivering business value through Delivery excellence competency planner. • Identification of Contractual Risks/SLA’s, dependencies, bottlenecks, etc. at the project kickoff for seamless deliverables. • Leads compliance with CMMI L5 best practices across the portfolios. • Monthly Connect with the senior delivery leadership and relevant stakeholders to discuss the delivery performance parameters, critical/high risks, metrics performance, etc. • To monitor the VOC score and identify root causes. • Develop and maintain strong relationships with EY member firm, Senior delivery leadership and other external and internal partners. • Ensures risk assessments • Responsible for the development of program/project metrics and status reporting of KPIs • Delivery reviews/milestones as per part of quality framework • Identify best practices/lessons learnt & benchmarks and ensure sharing, deployment, and implementation. • Monitor and report on the overall health of the Critical/Red programs. • Enlist, onboard, mentor and develop highly motivated delivery excellence professionals by defining enablement plans. • Power BI reporting • Providing regular process trainings and tool facilitation Show less
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager - Delivery Excellence
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May 2010 - Sep 2021
• Managing a portfolio of 25 Clients covering 60+ Projects for North America & UK Market Unit cutting across multiple methodology like Agile, Kanban, Waterfall, SCRUM and SAFe Lifecycle. • Creating business opportunities through RFP response. • Lead the ISO 9001: 2015 audit. • Delivering business value through Delivery excellence account charter. • Leading the automation improvement themes/opportunities of ~$10m benefits under performance improvement, Value creation and Cost of Delivery category. • Identification and tracking of contractual obligations. • To maintain client advocacy. • Facilitating CMMI L5 best practices. • Fortnight connect with the senior delivery leadership/stakeholders to discuss the delivery performance parameters, critical/high risks, etc. • Representing Quality assurance team in different interactions with the Clients. • Part of senior review committee to ensure improvements through Best In Class initiative. • Providing regular process trainings and tool facilitation to delivery team • Delivery Risk Management – Proactively identifying critical risks from the account and escalating the same to senior delivery management in order to avoid surprise escalations. • Interacting with the delivery team at the time of project initiation to identify the Contractual risks and pain areas at the initial stage to bring in senior leadership involvement for seamless delivery. • Responsible for implementation of the quality management system. • Knowledge orchestration of re-usable assets, best practices and suggestion across the projects in order to improve on productivity and product quality • As part of the product management evangelization team, responsible for customization of product as per the BU requirement, resolving product related issues, change request identification, facilitation on onboarding the projects and programs and so on. • Focus on the delivery excellence parameters. Show less
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Mindscape IT
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Dubai
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Quality Consultant
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Nov 2008 - Jan 2010
• Monthly process & configuration audits for all development (in-house development, vendor based, outsourced), maintenance and ITIS projects. • Metrics collection and data analysis • Defined incident management, incident response and change management process for the HPOV tool implementation. • Coordinated with HP OpenView team for implementation, requirements clarification, scope finalization, alerts/notification mechanism, workflow, etc • Gathering and documenting CMDB requirements for incident and change management process. • Managing configuration of continuity of business applications • Defining outsourced procurement and workshop process for service excellence team • Conducting project reviews to CEO and functional heads of low rated projects • Engaging in ‘phase-end’ & ‘post-project’ Analysis at project level Show less
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Alcatel-Lucent, Gurgaon
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Gurugram, Haryana, India
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Engineer EPG
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Jun 2006 - Oct 2008
• Responsible for conducting Monthly Software Process Audits and Quality Gates. • Involved in the Process Improvement Activities like preparing the Project Maintenance Life Cycle, Process Compliance Checklist, Quality Gates, Project Metrication Sheet, Taxonomy based questionnaire, etc • Collecting, Analyzing and Validating the Project Metrication data • To prepare the PIID and Questionnaire at the time of CMMI Appraisal • Review of Project Plans, Software Work Products and Process Deviations/Tailoring’s • To Report the status of QA activities across all projects in a BU through BU QA Report. • Project Risk management and maintenance of Risk database at the organization level • Done Root Causal Analysis (RCA) at the Project Level and identifying CAPA. • Escalating the Project Issues at organization level. Also, responsible for doing OBR (Out of Boundary Review) when there are deviations in the Project Milestones Show less
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Interglobe Technologies, Gurgaon
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Gurugram, Haryana, India
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Software Quality Analyst
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Jun 2005 - Jun 2006
• Conducting Fortnightly Software Process and Configuration Compliance Audits. Monthly Audits for Support Groups (Netops, Admin, Training HR, SEPG, etc) • Represented QAG (Quality Assurance Group) as FAR (Functional Area Representative) Member in CMMI Level 5 Appraisal Process. • Prepare Box File, Wall Charts, etc during the CMMI Level 5 Appraisal Process for SEPG • Played the role of Leader by facilitating QAG Team Members in CMMI, Quality Processes • Developed Consolidated Project Health Indicator Tool which helps in reporting the Status of the Projects to the Senior Management • Ensuring that Project Team is predicting Project’s future performance based on actual measures using Predictability Model fortnightly and identifying and implementing the necessary CAPA • Doing Phase Ends and Post Project Analysis at the Project Level. • Responsible for Automating the Audit Reports, Dashboards, Summary Sheets, etc using VBA. • Doing Metrics Analysis at the Project Level and consolidating the same to the organization level. • To analyze Risk Database, Tailoring Database and Defect database at Organizational Level Show less
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Mphasis Technologies
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Bengaluru, Karnataka, India
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Associate Software Engineer
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Nov 2004 - Jun 2005
• Conducting Monthly Process and Configuration Audits (Check CII, CSI, Baseline Register, and verify VSS for latest Artifacts before every deliverable. • Updation of Project Status Report, Project Deliverables Report and Project Performance Report • Follow up on PM/DM on Project Health Index and Metrics Sheet Updation. • Follow up on PM/DM on Risk Index-Escalation of Issues. • Updating Process Capability Baseline Report. • Follow up with PM/DM for updating Deviation Form in case of Deviations from our Forms/Templates/Process & getting it approved from Head-Quality after reviewing it. • Macro (Using VBA) for Templates, Forms, etc. • Collecting Best Practices and Lessons learnt and Piloting the same in the similar types of Projects. • Doing Pareto and Root Cause Analysis for the Projects. • Defining Processes for Extreme Programming Projects and Offshore development work. • Assisting Project Teams in preparing Process Handbook. • Drawing Process Flow Diagram for the various using Visio and MS Word. Show less
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S.DISQ Consultants Pvt Ltd
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Bengaluru, Karnataka, India
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Software Quality Engineer
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Aug 2002 - Nov 2004
• To prepare the training material and ensure the content availability. • To keep a track of the training provided and upcoming trainings. • To prepare process flow diagrams that can be used for the content using Visio, MS Office, etc • To do Macro Base programming using Visual basic for applications (VBA). • To analyze the feedback received from the customer and providing analysis/suggestions on the same. • To prepare the training material and ensure the content availability. • To keep a track of the training provided and upcoming trainings. • To prepare process flow diagrams that can be used for the content using Visio, MS Office, etc • To do Macro Base programming using Visual basic for applications (VBA). • To analyze the feedback received from the customer and providing analysis/suggestions on the same.
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Education
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1999 - 2002
Dr. B. R. Ambedkar University, Agra
MCA, Computer Science -
1995 - 1998
Delhi University
B.Sc Hons, Mathematics
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