Experience

Ibm India Limited., Pune

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Team Lead - Risk & Compliance

  • May 2022 - Present

  ● Driving 22 member’s teams and guiding them for all operations-related issued and ensuring error-free transactions in Quality checking, operations as well as People management like leaves, performance, etc. ● Verification of KYC documents and scrutinize the same. Engage with Company Secretary/respective party to carry out a search in the books of ROC/companies house and obtain a search report ● Migrating the Entire Business Banking and Commercial Banking Credit KYC operations from onshore to HUB. ● Verify the client’s Legal Name, Legal Address, and Physical Address. ● Perform CDD (Customer Due Diligence) to verify the LOB (Line of Business) of the Customer. ● Verify the Related Parties as Ownership and Structure. ● Perform EDD (Enhanced Due Diligence) if High-risk client. Ensuring KYC due diligence reviews are undertaken to the required quality and detail on a timely basis. ● Monthly KPI Preparation, Taking team huddles, Allocation of the work to the team, SOP Preparation Show less



Signify

• United States
• Advertising Services

• Subject Matter Expert

  • Mar 2017 - Feb 2022

  Manage a team of 10 analysts Daily responsibilities include but not limited to Work allocation for the team and preparing day end reports and dashboards Credit and Chargeback reports for the management and clients Assist in month end closers and reporting Identifying Training and development needs of the team and providing appropriate guidance Partner with IT and support in resolving technical / system related issues Lead monthly staff meetings and present metrics related to KPIs, SLA, TAT and CSAT Provide update to the clients during our weekly connects Assist in leaves and schedule management ensuring delivery prioritization Have given several process improvement opportunities, couple of which are implemented successfully Ensure team performance are in line with internal controls, especially to SOX, statutory requirements – local as well as US GAAP, company’s accounting policies As a Subject Matter Expert, closely work with the team to resolve issues as well as provide solutions and necessary support in concept understanding Show less



Maersk Global Service Centre, PUNE.

• India
• Consumer Services
• 1 - 100 Employee

• Analyst

  • Feb 2012 - Mar 2017

  Accountable for posting cash payments on customer accounts and balance cash posted to cash receipts Responsible for timely and accurate import and balancing of all EDI files from lockbox banks, wire remittances, ACH, and manual template loads into SAP A/R Identify inter-company payments. Auditing, reconciling and correcting rejected payments Maintain customer master file by updating remittance and setting up new customers Prepared weekly outstanding reports of the customer account then follow up with clients to get the payment done Raising customer invoices and credit notes Manage the processing of sales invoices and credit notes into customer portals Provide feedback to branch operation managers where requests cannot be processed To develop best practices for the order acceptance & invoicing process so that queries, errors are minimized. customer-imposed requirements and deadlines are met To maintain responsibilities for compliance with regulatory requirements Review & maintain contract renewals and accurate updating of records Queries relating to invoices due to errors and completeness Show less



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CCE

  • Sep 2009 - Feb 2012

   Accountable for posting cash payments on customer accounts and balance cash posted to cash receipts.  Responsible for timely and accurate import and balancing of all EDI files from lockbox banks, wire remittances, ACH, and manual template loads into SAP A/R.  Perform research and initiate resolution of unapplied cash items within one business day by following up and consulting with our credit department or directly with the customer.  Maintain customer master file by updating remittance and setting up new customers.  Prepared weekly outstanding reports of the customer account then follow up with clients to get the payment done.  Raising customer invoices and credit notes.  Manage the processing of sales invoices and credit notes into customer portals.  Provide feedback to branch operation managers where requests cannot be processed.  To develop best practices for the order acceptance & invoicing process so that queries, errors are minimized.  customer-imposed requirements and deadlines are met.  To maintain responsibilities for compliance with regulatory requirements.  Review & maintain contract renewals and accurate updating of records.  Queries relating to invoices due to errors and completeness. Show less