Assistant Manager

• Jul 2022 - Present

Sr. Engineer (Training and Technical Support)

• Jan 2018 - Jul 2022

 Installation and Demo Support for Print management Sollution like PaperCut, MyQ, Accounting Plus, Kayleigh etc. Installation and Demo Support for Document Management Solution like Docu Kit, Doodle One-Recollect Courier. Helping Client It for error diagnosis, and smooth functioning of PMS Server. Imparting technical trainings on Sollution Softwares like- Accounting Plus, PaperCut, Kayleigh, MyQ etc. Imparting technical trainings on Printing or Imaging solution to field & Partner Engineers Preparing and editing training and technical materials. Technical skill assessment of field engineer- Direct and Partner. Preparing pre/post-technical quiz paper. Collecting the technical data from the field and preparing easy hands-out manual. Providing online support to the field engineers and Partner engineers at different levels like fault diagnosis & troubleshooting of Sharp Multi-range office automation Products. Troubleshooting of Network related issues while configuring the Automation products at client’s network. Critical escalation support across PAN India Direct interaction with Customers and co-ordination with other functions (Internal & External) for Software, Applications, Networking related issues in Sharp Office Automation product. Product testing & problem simulation in Lab. Tracking Field engineers for achieving national target for RT, DT Visiting field for call quality audit as and when required. Show less

Engineer (Training & Technical Support)

• Nov 2016 - Jan 2018

 Online Technical support to IDC or Partner Engineer- PAN India on Canon Large Format Printers, MFPs, Inkjet and Laser Jet Series products.  Simulating and Testing the Field issues in T&TS Lab and documenting the solutions.  Training need identification for the partner engineer and nominating them for training on different level like L1, L2 or L3.  Provide onsite support/field accompaniment.  Preparing Monthly Technical Bulletin on the field reported problem and circulating to the field.  Sensing the criticality of calls and forwarding the calls to CSMs for the Onsite support by DC Engineers.  Physical support on escalated calls to T&TS.  Printing and scanning Drivers installation and solving the related issues on Windows, Linux and Mac operating systems through Team Viewer or WebEx Support.  Review on pending cases and latest updates with T&TS product managers.  Managing and maintaining Technical Helpdesk Resources, Service Documentation and CSP products. Show less

Customer Technical Support Engineer (HO-TSG)

• Aug 2011 - Nov 2016

 Imparting technical trainings on Printing or Imaging solution to field, ASP & RRC Engineers  Providing online support to the field engineers and ASP engineer at different levels like fault diagnosis & troubleshooting of office automation products like Toshiba, Konica Minolta office Products, Lexmark and Datacard Printers (ID card Printer).  Troubleshooting of Network related issues while configuring the Automation products at client’s network.  Critical escalation support across PAN India  Direct interaction with Customers and co-ordination with other functions (Internal & External) for Software, Applications, Networking related issues in Office Automation product.  Product testing & problem simulation in Lab.  To give the quality and performance testing of the MFDs in DGSND, NTH & ERTL.  Product demos to clients during Road shows and Exhibitions.  Monitor Material Consumption and taking mandatory action for negative margin MIF  Auditing engineer skill set and tool kit Show less