Sacha L.
Key Account Manager - EMEA & APAC at SEVENROOMS- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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Spanish Professional working proficiency
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Mandarin Elementary proficiency
Topline Score
Bio
Martin Meusburger
Sacha's infectious positivity, ability to connect quickly with customers and internal stakeholders, and clarity in communication even of highly complex payroll and risk matters, have made her a true asset for the account management team I led at Omnipresent. I can highly recommend Sacha to anyone that is looking to grow their account management, risk&compliance, or customer success teams as someone that is an insanely quick learner, has the discipline to execute at the highest level, and the positivity that will keep her and other team members going even if there should be any setbacks at your organization. I hope that our professional paths cross again Sacha as it was a joy to work with you!
Elena Pangrazzi
I have been working as Sacha's manager for the past year, and I was utterly impressed by how quick of a learner she is. It's clearly visible that she has worked in several startups and can confidently navigate complex processes (which she even helps re-designing and improving). Sacha is very hands-on, well organized, helpful with clients and colleagues. I would 100% recommend having her in your team!
Martin Meusburger
Sacha's infectious positivity, ability to connect quickly with customers and internal stakeholders, and clarity in communication even of highly complex payroll and risk matters, have made her a true asset for the account management team I led at Omnipresent. I can highly recommend Sacha to anyone that is looking to grow their account management, risk&compliance, or customer success teams as someone that is an insanely quick learner, has the discipline to execute at the highest level, and the positivity that will keep her and other team members going even if there should be any setbacks at your organization. I hope that our professional paths cross again Sacha as it was a joy to work with you!
Elena Pangrazzi
I have been working as Sacha's manager for the past year, and I was utterly impressed by how quick of a learner she is. It's clearly visible that she has worked in several startups and can confidently navigate complex processes (which she even helps re-designing and improving). Sacha is very hands-on, well organized, helpful with clients and colleagues. I would 100% recommend having her in your team!
Martin Meusburger
Sacha's infectious positivity, ability to connect quickly with customers and internal stakeholders, and clarity in communication even of highly complex payroll and risk matters, have made her a true asset for the account management team I led at Omnipresent. I can highly recommend Sacha to anyone that is looking to grow their account management, risk&compliance, or customer success teams as someone that is an insanely quick learner, has the discipline to execute at the highest level, and the positivity that will keep her and other team members going even if there should be any setbacks at your organization. I hope that our professional paths cross again Sacha as it was a joy to work with you!
Elena Pangrazzi
I have been working as Sacha's manager for the past year, and I was utterly impressed by how quick of a learner she is. It's clearly visible that she has worked in several startups and can confidently navigate complex processes (which she even helps re-designing and improving). Sacha is very hands-on, well organized, helpful with clients and colleagues. I would 100% recommend having her in your team!
Martin Meusburger
Sacha's infectious positivity, ability to connect quickly with customers and internal stakeholders, and clarity in communication even of highly complex payroll and risk matters, have made her a true asset for the account management team I led at Omnipresent. I can highly recommend Sacha to anyone that is looking to grow their account management, risk&compliance, or customer success teams as someone that is an insanely quick learner, has the discipline to execute at the highest level, and the positivity that will keep her and other team members going even if there should be any setbacks at your organization. I hope that our professional paths cross again Sacha as it was a joy to work with you!
Elena Pangrazzi
I have been working as Sacha's manager for the past year, and I was utterly impressed by how quick of a learner she is. It's clearly visible that she has worked in several startups and can confidently navigate complex processes (which she even helps re-designing and improving). Sacha is very hands-on, well organized, helpful with clients and colleagues. I would 100% recommend having her in your team!
Experience
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SEVENROOMS
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United States
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Hospitality
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200 - 300 Employee
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Key Account Manager - EMEA & APAC
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Aug 2023 - Present
SevenRooms in a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data in order to boost profitability and repeat business. SevenRooms in a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data in order to boost profitability and repeat business.
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Omnipresent
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United Kingdom
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Human Resources Services
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200 - 300 Employee
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Account Manager (SaaS)
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Nov 2022 - Aug 2023
Omnipresent is a customer-focused global employment services partner (SaaS) that can help companies grow their teams remotely in 155 countries and territories around the world. Responsibilities: • Identifying upselling and cross-selling opportunities, advance them through the stages and negotiate to close. • Building and executing on account plans to drive strategic growth across my customer portfolio. • Prioritizing and driving actions across teams to drive world-class customer retention. • Partnering with Customer Success and Marketing to turn customers into long-term advocates and partners. • Providing input into product roadmaps, customer onboarding, and process improvements. • Building the Account Management team's customer-facing expansion call deck/presentation. • Providing feedback and guidance on the Customer Success team's customer-facing decks. Show less
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Hopin
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United Kingdom
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Software Development
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100 - 200 Employee
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Customer Success Manager (SaaS)
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Nov 2021 - Jul 2022
Founded in 2019, Hopin in the leader in virtual and hybrid events and has been named the fastest-growing startup in Europe valued at $8BN as of November 2021. Responsibilities: • Drive adoption, growth and retention of enterprise & mid tier customers by building trusted relationships and delivering maximum value of the product. • In charge of account expansion and renewals • Use touch-points, such as Customer Business Reviews, to learn about customers’ business priorities and guide them on how to best leverage the Hopin platform. • Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas. • Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product. • Building the CS Playbook Show less
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Associate Account Manager - UK&I
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Oct 2019 - Oct 2021
• Developing and sustaining strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners • Securing seasonal deals and promotions to maximise revenue and support brand’s merchandising and marketing efforts • Promoting and developing partnerships’ high engagement with Expedia Group’s online products and tools • Leading team trainings aiming to increase sales • Organising webinars and virtual meetings to promote market trends and boost brand awareness Show less
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Agoda
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Singapore
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Software Development
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700 & Above Employee
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Market Manager - France & Key Accounts
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Mar 2019 - Oct 2019
• Driving the market by fostering new relationships and optimizing existing ones• Managing regular weekly and monthly partner reports, including the reporting of key metrics to showcase successes and highlight potential opportunities• Gain insights from stakeholders and help launch promotional campaigns to enhance productivity • Preparing business trips presentations & reports• API team expert
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Market Coordinator - France
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Mar 2017 - Mar 2019
Duties:• Managing Key Accounts in France• Evaluating production and determined follow up actions• Co-ordinating merchandising and promotion activities for partners • Conducting market and competition research• Preparing production reports & administrative tasks• Training new partners on the use of the online platform‘'This challenging experience has enhanced my knowledge in the online industry by reaching essential business targets and KPIs. Being part of such an experienced revenue oriented team has allowed me to master the art of business development and e-commerce’’. Show less
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Hotel Café Royal
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United Kingdom
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Hospitality
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100 - 200 Employee
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Sales Coordinator
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Aug 2016 - Mar 2017
Duties: • Organised and attended hotel familiarisation trips for agents/companies • Assisted managers with sales trips preparation • Handled sales enquiries • Prepared client presentations • Managed Salesforce platform for all new data entry “Being part of a very experienced and motivated team has boosted my knowledge in sales by simultaneously using my background in operations” Duties: • Organised and attended hotel familiarisation trips for agents/companies • Assisted managers with sales trips preparation • Handled sales enquiries • Prepared client presentations • Managed Salesforce platform for all new data entry “Being part of a very experienced and motivated team has boosted my knowledge in sales by simultaneously using my background in operations”
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Mandarin Oriental Hotel Group
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Hong Kong
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Hospitality
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700 & Above Employee
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VIP Relations Executive
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Aug 2015 - Aug 2016
Duties: • Welcomed VIP arrivals • Established relationships with regular guests • Attended daily managerial meetings • Assisted in special occasions planning and set-up • Shared departmental posts on internal social media application • Trained colleagues (department trainer) “This experience has allowed me to further develop my face-to-face interactions with guests by understanding and anticipating their needs. I have gained knowledge in coordinating and communicating effectively with several departments in order to create moments of delight”. Show less
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Education
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2012 - 2015
Swiss Hotel Management School
Bachelor of Arts (Hons), International Hospitality Management -
American International School of Jeddah
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