Experience

Reliable

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Sep 2023 - Present

  London, England, United Kingdom



The Health Foundation

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Information Technology Support Analyst

  • Apr 2023 - Sep 2023



MJ Hudson

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Technical Support Specialist

  • Oct 2021 - May 2023

  London, England, United Kingdom



TiG Data Intelligence

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Support Engineer

  • Feb 2021 - Oct 2021

  London, England, United Kingdom Technical Support Specialist



SATIARV LIMITED

• United Kingdom
• IT Services and IT Consulting

• Director Of Technical Services

  • Jun 2014 - Feb 2021

  Antwerp Area, Belgium Networking • Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. • Oversees the implementation of network security at the corporate level. • Anticipates future network needs, identifies proactive solutions to satisfy needs. Telephony • Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts. Asset Management • Helps… Show more Networking • Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. • Oversees the implementation of network security at the corporate level. • Anticipates future network needs, identifies proactive solutions to satisfy needs. Telephony • Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts. Asset Management • Helps establish and build relationships with vendors in conjunction with corporate leadership. • Oversees all IT-related purchasing and budget usage; works with Accounting to develop budgets. • Holds responsibility for capacity planning and scheduling vendor negotiations related to IT. Communication • Effectively communicates relevant IT-related information to superiors. Management • Holds responsibility for IT staffing and budgeting projections on a company-wide basis. PROFESSIONAL QUALITIES Leadership • Achieves excellence in all areas of business. • Champions change and effectively manages the implementation of new ideas. Teamwork • Reinforces team approach throughout practice both on client projects and internal initiatives. • Supports and solicits input from team members at all levels within the organization. Client Management • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions and strategies. • Continually defines ways to increase internal client satisfaction and deepen client relationships. • Maintains lasting internal client relationships • Provides senior level resolution to internal client issues. ORGANIZATIONAL RESPONSIBILITIES • Impresses upon management the importance of the career planning and performance evaluation programs.. • Lends expertise to internal teams and task forces. • Enforces standard company policies and procedures. Show less



Satiarv

• Director of Technical Services

  • Jun 2014 - Feb 2021

  London, United Kingdom Networking Asset Management Telephony Management Client Management



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Support Analyst

  • Apr 2014 - May 2014

  London, United Kingdom Supporting Adecco I.T. functionalities



International Financial Data Services (IFDS)

• Canada
• Financial Services
• 400 - 500 Employee

• Infrastructure Engineer

  • Jul 2013 - Sep 2013



Cushman & Wakefield

• United States
• Real Estate
• 700 & Above Employee

• Data Centre Engineer

  • Jul 2007 - May 2013

  For this role I was part of a team of two that was responsible for the 2/3 line support of EMEA users. We used an XP platform that was migrated to Win7 for desktops. MS Server 2003 which we migrated to MS Server 2008. Virtual network was hosted by VM Ware Vsphere4 with over 100 production servers and around 30 test boxes across two data centres, duties included administration, Monitoring Creation of vm servers for UK and EMEA. Mailing platform we used Exchange 2003 alongside Active Directory… Show more For this role I was part of a team of two that was responsible for the 2/3 line support of EMEA users. We used an XP platform that was migrated to Win7 for desktops. MS Server 2003 which we migrated to MS Server 2008. Virtual network was hosted by VM Ware Vsphere4 with over 100 production servers and around 30 test boxes across two data centres, duties included administration, Monitoring Creation of vm servers for UK and EMEA. Mailing platform we used Exchange 2003 alongside Active Directory and BES4.3 which was migrated to Exchange 2007 and BAS 5.0.2 Backups were controlled by Netback up and Symantec. Mitel /Scalable was used for VOIP. SCCM was used for remote support and software distribution. We used citrix appcenter7 to deploy various apps to users which I would support and administer users. NetApp filers was used for storage. Show less



English Heritage

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Desktop Support

  • Dec 2004 - Jul 2007

  I was part of a team of 5, looking after all desktop issues and back-up issues using Varitas Backup Exec for around 2000 end users, mainly remote with some on site users. I was supporting XP, with exchange 2003 with Outlook 2002, Citrix MetaFrame v.8 with various Apps on platform. The bulk of this role involved remote consoling to vast majority of users, the occasional site visit around central London but mainly desk based role.



Eurostar

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Helpdesk\Field Support

  • Apr 2001 - Sep 2004

  This role has been my most exciting roles. Working with an international company has given me a broader array of situations that I have had to deal with using past knowledge from school, college and past work experience. I was responsible for supporting over 750+ users in UK, France, Belgium and USA. At our headquarters in Waterloo the main support issues are Win98/2000 and XPsp1/2 on Netware5 servers (although we were in the middle of migrating onto a total Windows domain) Users use MS Office… Show more This role has been my most exciting roles. Working with an international company has given me a broader array of situations that I have had to deal with using past knowledge from school, college and past work experience. I was responsible for supporting over 750+ users in UK, France, Belgium and USA. At our headquarters in Waterloo the main support issues are Win98/2000 and XPsp1/2 on Netware5 servers (although we were in the middle of migrating onto a total Windows domain) Users use MS Office family products and In-House applications such as Opera, Eurostar Buy, and MCSii. Show less