Experience

Penta Consulting

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of People

  • Jan 2022 - Present



International SOS

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Senior HR Business Partner Consulting & Solutions

  • May 2021 - Jan 2022



Huski Chocolate UK

• United Kingdom
• Retail

• Human Resources Consultant

  • Mar 2021 - Apr 2021



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Group Head of HR

  • Jul 2018 - Sep 2020

  I formulated and implemented several HR objectives that supported the transformation strategy, including organisation design and simplification of reward.Highlights from my role include:Matrixed managed a multi-country team of HR professionals delivering key business initiativesSourced and negotiated on the installation of a HR talent solution to replace 22 HR applications globally, saving 35% on costs of having one universal approachStreamlined a 3-year priority plan to support HR transformation, encompassing organisation design/restructuring, introducing job development and job evaluation frameworks, with improved recruitment processes, a centrally led L&D function, aiming to create a lean, knowledgeable and rewarded workforceHighlighted a $10.5m cost of turnover issue (39% turnover) which resulted in primary reason of poor pay and introduced an improved pay grades, benchmarking tools and market comparisonsProvided a cost saving of $500K removing non contractual benefits in order to reduce to job less as a result of COVID impactSimplified multiple global commission-based pay and reward frameworks, resulting in improved revenues from month 1, creating no barriers to increased sales and increased staff engagement and motivationImproved and simplified global compensation and incentive schemes, through several reward projects carrying out trial schemes in over 6 countriesProvided key hands-on management support during the COVID crisis, working directly with the US Compensation teams across 12 US states

• Global People & Culture Projects Manager

  • Sep 2016 - Jun 2018

  I was responsible for covering all aspects of the employee lifecycle including meeting the needs of the HR function and people requirements, leading technical upgrades and system integrations. I negotiated with third-party vendors in the assistance of providing streamlined process initiatives from both software and non-software perspectives. Highlights from my role include:Sourced and negotiated a global outsourced payroll solution costing £435k per annum, replacing 16 differential payroll solutions, minimising costsCo-delivered HR GDPR compliance across 7 EU countriesGathered requirements for innovation interventions developing a strong business case with good ROI to outsource payroll operations, implementing a full global HRIS including performance and timesheet managementExplored global expense automation resulting in potential savings of circa. 17% (£270k of £1.8m)Led discussions to rebuild the payroll function with improved efficiencies, encompassing payroll, reward and employee relations support leading to cost savings of 18% (£216k of £1.2m)

• HR Programme Manager

  • Jan 2013 - Aug 2016

  I worked across 3 divisional HRDs, outlining project scope, design and execution for change, working with several third-party consultancies in partnerships to deliver initiatives. I offered full hands-on support to the project wide team and portfolio, identifying programme inter-dependencies, constraints, risk issues and maintaining change control mechanisms. I oversaw the implementation of key change initiatives following the creation of STA Travel’s leadership behaviour framework with several initiatives:Highlights from my role include:Implemented and pioneered a new leadership behavioural framework leading to the creation of the STA Travels Leadership programme – rockSTA and superSTA Conducted a salary benchmarking exercise globally, offering insight and improvement commentary on the business pay and benefits package in comparison to others in the travel marketIntroduced STA Travel’s sixth people opinion survey, using new approaches and engagement markers (performance engagement and leadership engagement), with an average of a 93% completion rate over a 7-year period supporting Manager action planning

• Group HR Manager

  • Jan 2005 - Dec 2012

  I formed relationships with Business and Delivery leaders, to build trust in the HR function; to be recognised in operational planning. I designed and developed a credible engagement strategy to engage the entire workforce at all levels.Highlights from my role include:Developed and invoked a clear corporate social responsibility policy, in a bid to achieve accreditation with Sustainable Tourism International Led the implementation of key training material within the UK retail and operational business, ensuring, safety and compliancy guidelines were in place Introduced the first globally aligned Learning Management tool, aimed to offer sustainable enhanced learning. Used social learning mechanisms to further embed learning, techniques including collaborative learning, workgroups and forums



WHERE Traveler®

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• European Operations Manager

  • May 2000 - Oct 2004

  Subsidiary of Morris Communications, leader in media with high-quality brands providing digital publishing to affluent markets sharing community news, information, advertising, entertainment and related content through diverse digital channels I reported directly to the Operations Director in Los Angeles, leading operations with WHERE London and WHERE Paris, adopting a hands-on approach managing teams of Circulation, Sales Executives, Publishers and Art Directors.Highlights from my role include:Planned, prepared and forecasted for a budget of £1.7mImproved accounts by minimising bad debt in the London office in 2000 from £173k to £6kSignificantly reduced debt in 2003 through better office management , coordinating and maintaining payroll and personnel issues



Contracting

• Various Contracting Positions - Operational HR

  • Jan 1997 - Apr 2000

  Buena Vista UK International, Tetley’s Tea, Anderson Leigh Associates, Orbitex Investments Limited, Management Resource Group Plc, Henderson Investments, Let’s Travel, Wesbank Corporate Finance Buena Vista UK International, Tetley’s Tea, Anderson Leigh Associates, Orbitex Investments Limited, Management Resource Group Plc, Henderson Investments, Let’s Travel, Wesbank Corporate Finance