Experience

The Children's Place

• United States
• Retail
• 700 & Above Employee

• Manager, HR Shared Services

  • Jul 2019 - Present

  • Workday HCM administration including: Business Process design changes, EIBs, regular audits to ensure data integrity, document distribution including creation of custom orgs, report writing and calculated fields, Wage Theft Notices, Organization management, launching of goals, salary ranges on job postings, and data corrections• Manage and develop an HRSS team consisting of one Analyst and one Associate Manager• Manage HR ServiceNow ensuring all tickets are responded to within established SLA’s. Act as a SME for all HR tickets ensuring team is up to date on any new policies or functionality to ensure effective resolution of Tier 1 and 2 tickets. Resolve escalated Tier 3 tickets.• Monitor and project manage employment laws changes including update to policies, system configuration changes, document distribution in Workday, and communication to leaders and employees• Manage the design, documentation, review, configuration, and testing of Workday Onboarding• Troubleshoot production issues, conducting root cause analysis to reduce future instances. Documentation of issues including configuration changes.• Drive system enhancements using project management methodology• Facilitate and perform quality assurance and regression testing for Workday releases and enhancements• Continually review processes to identify and optimize system solutions and the potential for automation• Workday modules supported: Core HR, Onboarding, Recruitment, Talent, and Report Writing• Workday Core HR, Onboarding, and Recruiting SME• Assist in requirements gathering, testing, and implementation of Workday solutions• Create and maintain employee facing Job Aids, team SOPs and HR Guides• Workday Core HR SME on new system implementations requiring integrations• Assist in the design, testing, and implementation of HRSS initiatives including enhancements to existing functions; facilitate training and furnish guides for all new functions

• HR Shared Services Associate Manager

  • Mar 2018 - Jul 2019

  • Performed regular audits to ensure data integrity• Compiled reporting and data analysis for regulatory requirements, such as EEO, California Pay Data Reporting, etc• Workday Administration including: Processing EIBs; Organization realignments; maintained organizations including Supervisory Orgs, Cost Centers, Companies, and Locations; transaction data changes; correction of data entry mistakes, etc• Developed and maintained technical knowledge for Workday application and provide application support and resolution of Tier 1 and Tier 2 tickets via ServiceNow• Used the ServiceNow tool to update ticket’s progress. Troubleshooted, documented, and resolved tickets in line with established SLA’s• Collaborated with COEs for quick and effective resolutions• Interacted with IT and vendors, as needed, to support integrations and troubleshooting• Acted as a SME for Core HR Workday release and change management activities including testing, documentation, and deployment• Provided support to HR Teams on projects and other ad hoc requests and reports as needed• Partnered with HRIS and COEs to assist in user acceptance testing• Collaborated with leadership, COE, and HRIS on incidents that required escalations• Monitored and managed employment laws changes including update to policies, system configuration changes, and communication to employees • Liaised with COEs and HR Business Partners to deliver employee and manager-facing help content and to support questions• Participated in new hire orientation to complete Section 2 of Form I-9• Delivered Workday and ServiceNow user training to HR staff

• HR Operations Analyst

  • Sep 2015 - Feb 2018

  • Drive operational excellence by identifying and developing alternative methods for optimizing and streamlining related processes and procedures• Analyze and interpret process issues and provide recommendations to increase efficiencies and improve HR related processes• Partnered with HR leadership and SMEs on the design, documentation, configuration, and testing to assist in the implementation of Workday globally for the Company. Specifically acted as SME for Onboarding and Core HR. Modules implemented included: HCM, Advanced Compensation, Performance, Recruiting, and Onboarding.• Analyze work volumes and monitor deadlines to ensure transaction requests meet quality and compliance standards; deliver according to agreed upon deadline(s)• Process funding for all retirement plans• Review and process sensitive termination documents (PAFs) and job/ pay changes in the HRIS system• Act as point of contact for internal and external auditors• Address and resolve employee questions regarding HRIS and store portal related concerns and issues• Serve as the backup for retirement plans, and non-qualified deferred compensation plan administration• Assist in requirements gathering, testing, and implementation of HRIS solutions• Contribute to year end and benefits open enrollment processes• Manage ad hoc reporting upon request• Collaborate with Store Communications and IT to create eForms (manage the process from start to finish)• Monitor employment laws that could potentially impact the company and involve the appropriate individuals/departments• Complete HRIS data entry received from vendors



Aerosoles

• United States
• Retail
• 100 - 200 Employee

• HRIS/Benefits Analyst

  • Nov 2013 - 2015

  • Manage Leaves of Absence including work restrictions and accommodation requests, FMLA, NJFLI, NJFLA, CA PDL, and CFRA.• Responsible for daily administration of benefit plans - Health, Dental, LTD, and 401k.• Review plan changes to develop benefits communications for employees.• Handle employee inquiries related to benefits, leaves of absence, paid time off, and worker’s compensation claims.• Recommend employee benefit programs during renewal period by examining and evaluating employee understanding and acceptance, costs, regulatory requirements, and competitive advantage.• Develop and conduct employee communication and education programs including training on new systems, worker’s compensation, leaves of absence, and benefits.• Responsible for reconciling and submitting monthly premium billing for all benefit plans. • Conduct benefits orientation and approve online benefit enrollments and changes in ADP HRIS.• Successfully implemented an integrated HR Onboarding system through iCIMS, providing a seamless on-line process, eliminating paper completely.• Manage paid time off and acted as the SME in the implementation of Kronos Time and Attendance system.• Generate and analyze ad hoc reports of various complexity in ADP, on a weekly basis including: compensation, headcount, turnover and diversity for senior management.• Implemented and designed a budget friendly wellness program that engaged and motivated associates by providing ongoing consistent wellness education and free wellness events such as Biometric Wellness Screenings, Fitness Challenges, Yoga Class, Flu Shot Clinic, Massage Day, etc.• Manage worker’s compensation and improved procedures for reporting claims.• Maintain legal compliance issues associated with COBRA, HIPPA, FMLA, Worker’s Compensation, Equal Employment, and Federal and State regulations.

• HR Administrator

  • Apr 2011 - Oct 2013

  • Ensured effective and efficient process of collecting associate information (new hire information, personnel changes, enrollments, etc.) from the field and corporate employees.• Maintained accuracy of HRIS system, from data entry to reporting and performed routine audits.• Maintained complete and current personnel files in accordance with state and federal record-keeping laws. • Responded to employment verification requests and all unemployment claims, appeals and hearings.• Coordinated W.O.T.C. program – follow up on all missing paperwork to ensure a higher percentage of compliance.• Departmental administration including: Discount Cards, Access cards, budget tracking, ordering supplies, mail pack, etc.• Entered and tracked worker’s compensation injuries. Coordinated poster and provider panels.• Responsible for reporting and analytics associated with tracking active/terminated associates, EEOC, OSHA, etc.• Created user guides and lead management training sessions for key HR functions.• Assisted with various Human Resources tasks and other administrative duties as needed such as conversion to a new HRIS, merit increases, training webinars, I-9 compliance, etc.• Improved benefits administration by implementing online Employee Self Service Portal eliminating paper processes.• Contributed frequent content to knowledge-base tools, HR portal, and company newsletter.



IPA Northeast, LLC

• Database Administrator

  • Aug 2003 - Apr 2011