Experience

Travanleo Info Solutions India Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Customer Experience

  • Apr 2022 - Present

  Thiruvananthapuram, Kerala, India

• Co- Founder & Director, Head of Operations

  • Jul 2015 - Present

  Thiruvananthapuram Area, India A co-founder who heads up the Operations and Finance. Holds a Diploma in electronics engineering and have 24+ years of well-rounded experience. Senior IT Operations leader in IT management, Infrastructure engineering with strong customer and business orientation. Strong leadership skills, provided excellent service in challenging environments where customer service and time lines were key. ITIL trained with links to a wide network of IT professionals from diverse backgrounds. Strong… Show more A co-founder who heads up the Operations and Finance. Holds a Diploma in electronics engineering and have 24+ years of well-rounded experience. Senior IT Operations leader in IT management, Infrastructure engineering with strong customer and business orientation. Strong leadership skills, provided excellent service in challenging environments where customer service and time lines were key. ITIL trained with links to a wide network of IT professionals from diverse backgrounds. Strong exposure in managing the line of business applications based on Microsoft Technologies. Played a key role in the design, implementation, and maintenance of complex networks (LAN & WAN), Technology solutions based on Microsoft Windows 2kX servers and Windows desktops. Passionate to steer IT Operations in a Leadership Role while integrating Domain expertise and & Technology skills enhancing business objectives & IT performance to world-class levels. A Productive self-starter with a strong work ethic; consistently exceeds goals



Cezta Solutions, LLC

• United States
• Home Health Care Services
• 1 - 100 Employee

• Director, Strategic Partner Initiatives

  • Apr 2019 - Present

  5328 Trouble Creek Road, New Port Richey, FL 34652



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• IT Account Manager

  • Dec 2004 - Aug 2015

  Bangalore IT Account Manager in Accenture Operations, responsible for regular stakeholder requirement analyses and Incorporation. Worked with various clients in order to align technology delivery and migration. Held weekly monthly technology review with project stakeholders and sponsors. Employed with Accenture for last 10 plus years and handled various roles under IT operations and management portfolio



Wipro Infotech

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Customer support engineer

  • Dec 2002 - Mar 2004

  Cochin Area, India Provide Technical support and service to IT infrastructure for various corporate clients running on high-end servers and desktops Worked as level II escalation lead for Windows NT/2000 for Bharat Petroleum Company Ltd. Attend break down calls of the client Systems and Networks. Provide Consultancy for Design and Implementation of new Microsoft technology solutions and upgrades, which includes systems study, capacity planning, hardware sizing, design backup and recovery strategy, user… Show more Provide Technical support and service to IT infrastructure for various corporate clients running on high-end servers and desktops Worked as level II escalation lead for Windows NT/2000 for Bharat Petroleum Company Ltd. Attend break down calls of the client Systems and Networks. Provide Consultancy for Design and Implementation of new Microsoft technology solutions and upgrades, which includes systems study, capacity planning, hardware sizing, design backup and recovery strategy, user security management, Antivirus deployment strategy and performance tuning. Configuration and Troubleshooting of Cisco medium range series routers. Worked as Facility Management Executive for BPCL for 1 year.

• Network Operations associate

  • Mar 2001 - Nov 2002

  Thiruvananthapuram Area, India Install and configure WAN for various corporate clients. Attending breakdown calls of Cisco routers/VPN. Monitor network usage and downtime's. Configuration and Troubleshooting of Cisco medium range series routers. Monitor the Node operations. Achievements: Providing ISP solutions to various customers. Involved in Routers and switch installations and configurations of LAN/WAN solutions.



Mnemo Systems

• Customer Support Executive

  • Jan 1998 - Feb 2001

  Thiruvananthapuram Area, India Provide desktop support and Maintenance & Troubleshooting of LANs (Windows NT, Novell and Linux) and attending break down calls of Intel/Unix Servers and Workstations of Customers. Achievements: Novell Netware 4.11 based LAN for a school Lab (40 nodes) Implementation of Novell Netware Servers with SFT III for a nationalized Bank Windows NT 4.0 based Network Implementation for a Retail Business