Founder & CEO

• Sep 2013 - Present

Founder & CEO

• Sep 2021 - Present

The International Institute of Information Technology & Consulting (IIITC) is a world leader in transforming the global workforce into elite Information Technology Consultants. We take pride in educating people with practical IT Skills and Competencies, empowering them to develop a high performing consulting mindset and elevating their lives to become independent problem solvers in the global Digital economy The International Institute of Information Technology & Consulting (IIITC) is a world leader in transforming the global workforce into elite Information Technology Consultants. We take pride in educating people with practical IT Skills and Competencies, empowering them to develop a high performing consulting mindset and elevating their lives to become independent problem solvers in the global Digital economy

ServiceNow Process & Project Management Consultant

• Apr 2019 - Apr 2020

ServiceNow ITSM (IT Service Management, Asset Management, Software Asset Management, Contract Management) Implementation (Madrid)

Servicenow Process & Project Management Consultant

• Sep 2019 - Dec 2019

ServiceNow CSM (Customer Service Management) Implementation (Madrid)

Servicenow Process & Project Management Consultant

• Jun 2019 - Aug 2019

ServiceNow ITSM (IT Service Management) Implementation (Madrid)

Business Analyst (Consultant)

• Jan 2018 - Apr 2019

ServiceNow ITSM / ITOM Implementation-Agile methodology-User story analysis and planning-Testing planning and facilitation -remedy products consolidation and analysis-change services consolidation and analysis-CMDB service mapping (business services, technical services, service offerings, applications, servers, wan relationship mapping / CI creation and relationship building)-ITSM process mapping (gap analysis and mapping)-servicenow security (roles and Access permissions) mapping-ServiceNow assignment groups mapping-ServiceNow catalog mapping-Request fulfillment approvers, data owners, applications mapping-Reports consolidation and analysis (metrics consolidation - service levels (SLAs), products, applications, technical services, service offerings, incident metrics, change metrics, event management metrics, cmdb audit metrics,spm / service portfolio metrics)-knowledge base designing and knowledge roles definition-data migrations and servicenow integrations testing-servicenow training material creation (training strategy, training content outlining, training content flow, training flow documentation)Project Delivery Improvement Initiative (optimization) - Project Gates implementation-introducing project gates in project delivery-process impact analysis and process re-engineering-change management (OCM) impacts, analysis and strategy-project KPI reporting re-engineering-Stakeholder management Show less

Business Analyst (Consultant)

• Aug 2015 - Dec 2017

TS Outage Re-platforming - procure a new cots solution, integration, implementationStreetlights app database upgrade - GIS, Sql server UpgradeOracle Upgrade - 11.2.0.4 to 12cInformation Technology / Operational Technology Integration - Feasibility AnalysisStreetlights Reporting App Upgrade - GIS, Version Upgrade and Re-platforming. Real Time Zone - Enterprise Service Bus (ESB) Implementation.SAP Vendor Invoice Management (VIM) implementation and decommissioning Lotus Notes Domino . doc apps/ VIM OT Content Server Integration.ClickSoftware Upgrade and Re-platforming - 8.2.1 to 8.3.SAP - Finance Fiscal Year Change Implementation.Core Infrastructure - Re-platforming Backup Policy and Consoles.Open Text - Records Management (RIM) - Physical Objects Implementation. Show less

Business Analyst (Consultant) / Project Lead

• Sep 2013 - Aug 2015

Business Analysis - Enterprise Content Management (ECM) Implementation - Sharepoint 2013, AGA, Opentext Content Server Integration and Records & Information Management (RIM) Policy Implementation

Business Analyst

• Apr 2013 - Sep 2013

Business Analyst - Enterprise Process Invoices Creation (EPIC) Migration EPIC platform is an end to end invoicing process and a tool which will enable Enterprise Services to have an integrated end to end Client invoicing & billing solution. Phase 1 – Analysis & Feasibility Identify Top 200 Clients to be migrated to EPIC. Finalize Top 10 Clients out of the Top 200 Clients based on their current billing process, billing tools, feeder file process (manual / automated) and contract term. Create assessment questionnaire which will enable in identifying Top 10 Clients. Approach Top 5 Clients with migrations questionnaire, record and analyze responses for suitability. Phase 2 – Requirements Gathering Meet with Financial Analysts / SPOCs for migration requirements. Create Business Requirements Document (BRD) to document ascertained requirements. Perform preliminary risk / ambiguity analysis in order to ascertain potential risks based on the requirements. Perform GAP analysis to ascertain if the Client requires Standard or Custom migration. Review requirements with the Client and obtain sign off on the BRD. Create Functional & Design specifications document. Review Functional & Design documents with the Clients and obtain sign off before passing them to the Development Team. Phase 3 – Implementation Setup Clients on EPIC Assist Development Team in developing and implementing changes. Implement automated and / or manual feeders. Assist Development team in performing System Integration Testing (SIT) Perform User Acceptance Testing (UAT) Perform parallel run with the existing billing system Cutover to EPIC Show less

Business Analyst / Project Manager

• Sep 2012 - Mar 2013

Business Analyst – End User Training Sept 2012 – Mar 2013 Asset Tracking & Inventory Update Management System (ATRIUM) Banking Bank Of America, Canada ATRIUM is an inventory management tool used to record inventory items and track updates made to them. Each time an inventory item is plugged / unplugged into data or voice network an inventory update is required. An inventory update is also required when there is a change to who is using the plug, change in the port the User is plugged into and the inventory item that is plugged into the port. Inventory updates trigger major sources of revenue for HP. It is important that timely and accurate updates to the inventory are made. • Define Training scope. Document scope and sign off. • Work with the ATRIUM Subject Matter Experts (SMEs) to identify training needs (End User Training, Work Instructions, Cheat Sheets and Training Tutorials) of the Business Users. • Gather documentation requirements from the SMEs (Functional Specifications, Design Documents and Use Cases) • Document requirements (BRD) and SME sign off. • Plan and publish End User Training (Schedule, Timelines and Webinars) • Use Camtesia 8.0 to create functional training videos of ATRIUM • Maintain training related documents in the ATRIUM Sharepoint 10.0 portal. • Train Business Users on ATRIUM (New functionality, Process, Navigation and Key Features) • Create and distribute Survey Questionnaire to the Business Users. Analyze survey responses to ascertain the quality of end user training. • Work closely with the Business Heads to assess training effectiveness and provide with necessary recommendations to facilitate effective utilization of the ATRIUM application • Management Information System (MIS) and Reporting. Show less

Business Analyst / Project Manager

• Aug 2010 - Aug 2012

Business Analyst / Project Lead Aug 2010 – Aug 2012 Viterra Grain Handling Apps Agriculture Viterra Inc, Canada Viterra is one of the largest Grain handlers in Canada. They maintain an industry leading elevator network across Western Canada and port facilities Vancouver -BC, Prince Rupert -BC, Thunder Bay -ON and Montreal –Quebec. Viterra’s marketing network provides with access to the best markets for Canadian grain giving Canadian growers unparalleled access to global commodity markets. Viterra is involved in canola, pasta and malt processing in Canada. Enhancements / New Projects • Requirements Management (Gathering, Traceability, Analysis) • Risk / Ambiguity Analysis • Requirement story boarding with the Development & Testing teams • Review Estimates (50%, 25%, 10%) from functionality perspective • Create BRD, Functional Specifications Documentation for the Development Team • Work with Viterra Business to make sure that acceptance criteria is clearly defined and mutually accepted. • Review Design documentation to ensure that the requirements are met. Obtain sign off from Viterra Business. • Review System Integration, Unit testing and regression test cases • Enhancement Change Request Management (ECR) (Ensure scope creeps / new requirements are tracked and traced through to the design and testing phases of the project) • Review UAT test scripts. • UAT defect management. Liaise between HP and Viterra until the requirements have been completely tested by Viterra QA and signed off. • Work with the Business to schedule deployment and post production testing • Detail and walkthrough Lessons Learned document upon completing each enhancement. • Maintain enhancement documentation in the sharepoint • Participate in weekly operations meeting to track progress of enhancement. • Contribute to Domain training & domain dose initiative Incident Support • Assist production support personnel with any functionality related incidents. Show less

Business Analyst

• Oct 2009 - Dec 2009

Business Analyst - Applications Management Services (AMS) Applications Management Services (AMS) offers clients the choice and flexibility of outsourcing support for select applications or an entire application portfolio, spanning custom, off-the-shelf, and enterprise applications (ERP). Using a services-based, fixed price model, AMS helps clients shift application investments from maintenance to innovation, providing predictable, cost-effective services that can adjust with changing business needs. • Feasibility Study – Study the As Is EDS Sales and Soutioning process and review the benefits of re-engineering the current process • Project Scoping - Understand the scope of the requirement and key roles involved in the re-engineering process. Discuss Project Plan, timelines and key deliverables. • Develop Business Case – To include Quantitative Benefits, Non Beneficial Benefits, Cost Estimation Reports, Current and Future State Process Comparison Reports, Cost Benefit Analysis and Recommendations. • Planning & Management – Prioritize Applications review process based on the functionality and the sensitivity of data managed by the applications • Requirements Elicitation – Conduct Customer Interviews, Ongoing Discussions with SMEs specific to Applications. • Analysis and Documentation – Document Observation • Decision Package – Summary of Findings, Customer Briefing. • Requirements Communication – Present Decision Package and Recommendations to Customer • Collateral Management – Manage Documentation for future retrieval. Show less

Business Analyst

• May 2007 - Oct 2009

Business Analyst - Contact Center Platform Team CCPT is a Xerox Information Management organization that provides solutions and support for a variety of VCP's (Value Chain Partners) including Service, Inside Sales, Human Resources, Xerox Capital Services and Xerox Europe Requirements Management (gather requirements, document BRD, analysis, traceability) • Review Current State Processes and Controls and identify process gaps. • Strategize Internal Controls (Project Level Controls, Application Controls and General IT Controls – User Access) and IC Framework. – In conjunction with the Xerox management. • Preliminary risk reporting based on people controls and data sensitivity. • Analyze Framework requirements as per SOX Standards • Map Change Management process with the future state desired process complying SOX standards. • Pre Assessment: Implement SOX Compliance Standards in a demo environment and validate. • Coordinate and assist Production Support and Development teams in understanding SOX requirements and Compliance process. • Document Procurement and set up User Access Levels based on the sensitivity of data and level of access to be granted to Users. • Assist in framing Audit Process as per SOX Standards and was also part of User Access, Email Meter reads, Documentation and SOX Quarterly audit. • Research the System, Current Business Process, Policies, Procedures and Stakeholders of the Client Organization. • Analyze Customer requirements and create process models based on “what – if” scenarios which can be used to analyze current and future state requirements. • Identify process gaps and map processes to future state requirements. • Implement and test process controls for risk and compliance. Show less

Business Analyst

• 2003 - 2007