Sabrina Sharmeen
Executive, Application Team at PIE International Education- Claim this Profile
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Bengali Native or bilingual proficiency
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English Full professional proficiency
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Hindi Elementary proficiency
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Urdu Elementary proficiency
Topline Score
Bio
Maruf Al Mamun
I had the pleasure of working with Sabrina for three years at IBCS-Primax, collaborating on several project .I was particularly impressed by Sabrina's ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Maruf Al Mamun
I had the pleasure of working with Sabrina for three years at IBCS-Primax, collaborating on several project .I was particularly impressed by Sabrina's ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Maruf Al Mamun
I had the pleasure of working with Sabrina for three years at IBCS-Primax, collaborating on several project .I was particularly impressed by Sabrina's ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Maruf Al Mamun
I had the pleasure of working with Sabrina for three years at IBCS-Primax, collaborating on several project .I was particularly impressed by Sabrina's ability to handle even the toughest clients—and effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Credentials
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Professional Back- Office Services-SEIP (Skills for Employment Investment Program)
Impel Service & Solutions Limited (ISSL)Apr, 2018- Nov, 2024 -
LCMC (Leadership Certification in Managerial Communications)
MDP, IBA, University of DhakaMay, 2016- Nov, 2024
Experience
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PIE International Education
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Bangladesh
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Education Administration Programs
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1 - 100 Employee
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Executive, Application Team
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Oct 2022 - Present
Study Abroad Application Processing Study Abroad Counselling Study Abroad Application Processing Study Abroad Counselling
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Mortgage Magic™
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United Kingdom
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Financial Services
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1 - 100 Employee
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Assistant Manager Customer Support
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May 2021 - Apr 2022
1. Giving the Demo & providing the training of the Mortgage Magic platform to new users. 2. Providing technical support to Mortgage Magic users via email/internal ticketing system. 3. Receiving the calls and helping the Mortgage Magic users with their queries. 4. Answering the incoming queries and the financial products. 5. Client`s Data Migration to new platform of Mortgage Magic 6. Any other task assigned by line manager 1. Giving the Demo & providing the training of the Mortgage Magic platform to new users. 2. Providing technical support to Mortgage Magic users via email/internal ticketing system. 3. Receiving the calls and helping the Mortgage Magic users with their queries. 4. Answering the incoming queries and the financial products. 5. Client`s Data Migration to new platform of Mortgage Magic 6. Any other task assigned by line manager
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Impel Service & Solutions Limited (ISSL)
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Bangladesh
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Team Lead
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Oct 2019 - May 2021
Manage process requirements for customer service from MeenaClick HelplineManage team of customer service agentsMonitor call center agent performance real-timePrepare daily reports for clientAttend client meetingsProvide call quality feedback and improvement guidelines to agents
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Customer Service Executive
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Jul 2018 - Oct 2019
Attend Inbound and Outbound Customer callsHandle customer query/complain/requestsWorked for following process:1. BTRC (Bangladesh Telecommunication Regulatory Commission) complain helpline2. Rupali Bank Limited Surecash Helpline3. My Internet Outbound customer service4. Greenview Golf Resort Helpline5. MeenaClick Helpline
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Business Automation
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Kawran Bazar, Dhaka
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Sr. Executive, Solution and Technical Content writting
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Oct 2017 - Mar 2018
1.Prepare RFP (Technical and Financial) proposala and EOI documents as per World Bank and ILO format for Government and Private Sector 2. Attend Pre-Bid meetings 3.Communicate with Clients over phone for queries. 4. Review and modify Business Proposals. 5.Update reports and submit to reporting head. 6.Develop Content and Proof Reading 7.Prepare official letters and emails 8. Prepare product presentations a& other related and neecessary documents. 9. Prepare Client Database, email campaigning and follow up and meet up client queries. Achievements: Winning projects by RFP and EOI preparation and submission: 1. "Enhancement and Maintenance of eMutation system" for A2i 2."Queue Management System" for IFIC Bank 3."One Stop Service" for Bangladesh Hi-Tech Park Authority (BIDA) Show less
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JTC Solutions Limited-Concern of JTC Group
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Banani, Dhaka, Bangladesh
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Sr. Business Development Officer
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Mar 2017 - Jun 2017
Managing Sales and presales for products and services for JTC Solutions Limited. Perform Company and Product presentations. Market Research for new business line. Organize Corporate workshops/seminars/events. Managing Sales and presales for products and services for JTC Solutions Limited. Perform Company and Product presentations. Market Research for new business line. Organize Corporate workshops/seminars/events.
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IBCS-Primax Software Bangladesh Ltd.
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Bangladesh
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Software Development
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100 - 200 Employee
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Senior Business Executive
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Jul 2015 - Feb 2017
Preparing Tender/EOI Proposals as per World bank and ILO format, Telesales, Prepare Client Database and regular follow up, E-mail Campaigning, Meet up client queries over phone and keep in touch with clients, Follow upup calls toto clients,Arrange meetings for sales team, Explain the products and services of the company to the clients over phone, Assist team members in sales & marketing activities, Active organizing member in Corporate events arranged by the company, Actively represent company at Digital world software fair arranged by BASIS. Review, proof read and editing company profile contents1. Capacity Building for firms” for Bangladesh Export Processing Zones Authority (BEPZA)2. Central Inventory Management System” for Dhaka Electricity Supply Company Limited (DESCO)3. MIS (Development/Implementation/Training) _Northern Areas Reduction of Poverty Initiative (NARI) for Ministry of Labor and Employment, Bangladesh (World Bank Funded Project)4. “MIS (Development/Implementation/Training)_Income Support Program for the Poorest (ISPP) Project-Local Government Division), Bangladesh (World Bank Funded Project) Show less
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Business Executive
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Jan 2014 - Jun 2015
Along with Telesales, Assist in Preparing Tender/EOI Proposals as per World Bank and ILO format, Prepare Client Database and follow up, Meet up client queries over phone, Arrange meetings for sales team, E-mail Campaigning, Explain the products and services of the company to the clients over phone, Assist team members in sales & marketing activities, Active in Corporate events arranged by the company
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Junior Business Executive
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Feb 2013 - Dec 2013
Telesales, E-mail Campaigning, Arrange meeting for Sales Team, Active in Corporate Events arranged by the Company, Prepare Client Database and follow up, Meet up client queries over phone, Arrange meetings for sales team, Assist team members in sales & marketing activities
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Education
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2009 - 2013
IBAIS University, Dhaka
Bachelor of Business Administration (B.B.A.), Marketing -
2008 - 2009
British Council
A-levels, Accounting, Mathematics -
2004 - 2006
European Standard School (ESS), Dhaka
O-Levels, Commerce, Accounting, Economics, Mathematics, English, Bangla -
1998 - 2004
Oxford International School
nursery to class 8 -
University of Dhaka
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