Experience

Georgia State School of Public Health

• United States
• Higher Education
• 1 - 100 Employee

• COVID-19 Testing Site IT Coordinator/Lead IT Contact Tracer

  • Feb 2020 - Present

  Assess testing sites and locations. Assist and train clinical staff on testing equipment. Assist with registering patients in MS Dynamics Power App. Assist with the specimen collection. Work with the site logistic, process and planning. Order needed equipment for COVID-19 testing. Assist with inventory and distribution of PPE supplies. Setup and support equipment for State Contact Tracers. Assess testing sites and locations. Assist and train clinical staff on testing equipment. Assist with registering patients in MS Dynamics Power App. Assist with the specimen collection. Work with the site logistic, process and planning. Order needed equipment for COVID-19 testing. Assist with inventory and distribution of PPE supplies. Setup and support equipment for State Contact Tracers.



State of Georgia - Public Health

• United States
• Higher Education
• 1 - 100 Employee

• System Administrator II

  • Sep 2002 - Present

  Responsible for strategic planning, development, implementation, operation and ongoing support of existing and new computer-based technology, including network infrastructure, servers, databases, business applications and web solutions. Work with multiple end-user groups to ensure operational stability and that the computer technologies meet the practical needs of the organization. Train staff on basic Windows and Patient Care Management System Application and EMR. Provide AS/400, SQL, phone and desktop support to inter-office staff and offsite Healthcenters. Manage DB2, Patient Care Management Databases and SQL Server platforms such as PCMS Reporting, Citrix, SharePoint, HR, Payroll and Finance. Report writing in SQL, Crystal and Reporting Services. Provide Yearly upgrades and modifications to WIC food packages, Center programs and procedures, HR/Payroll Databases and Finance Software. Write and run patient/client data reports for State Management, budgets and audits. Assist with Medicaid and Medicare Billing transmittals. Show less



Volt- Agilent Technologies

• IT Case Manager/Liaison

  • May 2001 - Oct 2001

  Handle escalations from customers. Assist with updating the agent's support records. Monitor the helpdesk queues. Assist with the helpdesk support processes and guidelines. Manage the HP Service Level Agreement. Provided 1st and 2nd level support for all business applications. Project Management. Monitor and support HP3000 systems and applications. Handle escalations from customers. Assist with updating the agent's support records. Monitor the helpdesk queues. Assist with the helpdesk support processes and guidelines. Manage the HP Service Level Agreement. Provided 1st and 2nd level support for all business applications. Project Management. Monitor and support HP3000 systems and applications.



Volt- Agilent Technologies/Hewlett-Packard

• Senior Engineer

  • Dec 1998 - May 2001

  Provide unlimited technical consulting for computers/servers, software, hardware, Wan/Lan, Isdn and dial-up networking connectivity issues for CE(s), FES(s) and DM(s). TMO Direct Connect Product Champion for Outlook and Digital Badge. Supported Internet Explorer connectivity, http/java and webserver issues. Help lead the team in the development and implementation of Outlook for the entire AGO IT Organization. Champion and conduct Provide technical user support for BLT How To's. Telnet to network resources via Unix Workstations, NT Workstations to administer passwords, troubleshoot printer issues and restart HP3000/9000 sessions. Work with Oracle applications. Implemented Pivotal Relationship 99 rollout: setup Pivotal users on the exchange servers, move data from 800 to 900/4150 omnibooks, also configured and support the databases on the SQL Server and the exchange server properties. Stage and configure HP Omnibooks. Perform administrative functions on NT Domain user accounts. Installed and configured: TCP/IP Protocol Suite in Windows NT 4.0 environment, DHCP Server configured with WINS Server, DNS Server, HOSTS and LMHOSTS files. Provide unlimited technical support for Field Engineers with current resolution rate of 93% on first contact. Maintain 100% availability to improve customer satisfaction. Chosen to interview prospective Volt candidates for IT Specialist positions. Member of the T&M PC Proficiency Do's and Don'ts team. Show less



Automobile Protection Corp

• Computer Technician/Phone Administrator

  • Oct 1996 - Dec 1998

  Responsibilities are equal but not limited to: Configured computers & laptops, installed hardware and software, repaired hardware, made computer and phone cables. Solved informational needs for the company. Assisted agents off site with software problems, along with troubleshooting computers (laptops). Converted users from Novell to NT Server 4.0. Overseen the Network, Unix server and printers. Administered NT workstations, CCMail/Outlook and Microsoft applications. Handled inventory, printed checks, month-end statements and created insurance cards. Installation of computers and phone wiring. Handled personnel security and created documentation. Show less



Time Warner Communication

• United States
• Broadcast Media Production and Distribution

• Computer Operator

  • Jun 1994 - Aug 1996

  Solved informational needs of the company using CableData, Dos, Windows, and Order Entry. Worked with Tandem operating systems: Pathcom, Tapecom and Tmfom. Operated a 486 PC, Unix workstation IBM compatibles, Tandem Himalaya and AS/400 to process system cutoff for each cycle billing. Operated the C80 Magnetic tape drive, Dat drive, and Cipher drive for loading tapes, run system on-line dump, audit dump, down and up load files and special financial reports. Supervised the bill messages, organized and ran daily and monthly reports on run schedule for mini-micro-based computer systems using Cable Data or PC Focus. Performed nightly processing, set-up, load, process pay-per-view events and priced according to department. Processed and printed Tgrams as of: Pwol, Refund checks, and disconnect notices for billing write-off. Administered the vending services for the department. Provided support to five locations by training, installing and troubleshooting software and hardware problems. Maintained general administrator duties working with spreadsheets in Lotus 123. Show less