Consultant

• Aug 2021 - Present

Receptionist

• Apr 2011 - Oct 2022

o Registering patients and ensuring all forms are completed accurately o Answering up to 40 calls/day and scheduling appointments for pediatrician, chiropractor and gynecologist o Sending prompt referrals to specialty clinics and billing patients/3rd parties o Ensures FOIP & HIA acts are followed both individually and by other medical/administrative staff o Training new employees to use MedAccess application o Providing troubleshooting to additional clinic staff to navigate MedAccess o Completes reprocessing audits with extensive attention to detail

Information Technology Analyst

• Jan 2019 - Feb 2022

Provincial Solution Centre- supporting clinical applications with AHS. Including but not limited to EPIC, SCM ,Clinibase, Cerner, Meditecho Managing calls and concerns from AHS staff provinciallyo Provincial EPIC/Connect Care Support in all application moduleso Knowledgeable and strong troubleshooting skills with AHS applications including EPIC,Clinibase, Sunrise Clinical Manager, Meditech, Sunray and VFire and Microsoft.o Providing support to AHS employees for password changes, overlays, downtime procedures and computer configurations o Strong communication skills to provide exceptional customer serviceo Flexible schedule to accommodate staffing needs in a 24 hour departmento Managing workload independently with minimal support o Team player and providing an affirmative workplaceo Experience in updating sharepoint

Provincial Education Delivery Lead - Connect Care

• Sep 2020 - Aug 2021

o Lead EPIC education facilitator for new application implementation for Alberta Health Serviceso Providing support for EPIC Go-Lives in the capacity of a Site Lead, Super User Lead, and Provincial Super Usero Overviews In Classroom Support Staff o Assisting with interviews and hiring of new staffo Expanding knowledge in workflows for all Urban and Rural Sites in Albertao Experience facilitating and instructing adult learners, strong interpersonal, communication, listening and public speaking skillso Knowledge of organizational and clinical workflows in Urban and Rural sites for Cadence, Prelude, Rural, Cupid, Lumens, ClinDoco Ability to build strong working rapports with colleagues, management and education leadso Flexible to travel where support is needed or support remotelyo Comfortable with learning new systems and adapting to change o Ability to be productive working independently and collaboratively o Positively promote change and help resolve conflictso Approachable, patient and calm demeanor o Eager to learn new tracks and workflows for the implementation of Connect Careo Experience in building confidence and inspiring learners and fellow CT’s

Credentialed Trainer Connect Care

• Nov 2019 - Nov 2020

o Experience facilitating and instructing adult learners, strong interpersonal, communication, listening and public speaking skillso Knowledge of organizational and clinical workflows in Urbans and Rural sites and for Cadence/ Prelude, Patient Access (Registration Basics, Patient Access, Clinical Referrals, Front Desk, Schegistrar, Template Builder, ED and L&D Registrar), Cupid, ClinDoc, Lumenso Ability to build strong working rapports with colleagues, management and education leadso Flexible to travel where support is needed o Comfortable with learning new systems and adapting to change o Ability to be productive working independently and collaboratively o Positively promote change and help resolve conflictso Approachable, patient and calm demeanor o Eager to learn new tracks and workflows for the implementation of Connect Careo Experience in building confidence and inspiring learners and fellow CT’s

Patient Feedback Intake Coordinator - Patient Relations

• Dec 2016 - Jun 2020

o Praised by direct manager regarding professionalism and efficiency during a shift where members of the team were not present (July 2018)o Diligently follows HIA/FOIP acts when managing patient concernso Helped write content for new workflows and business processeso Manages calls and concerns; average calls received per day- 40o Manage workload independently with minimal support, helping with IT concerns within department and providing positive work environment for colleagues and management

Administrative Coordinator- Bed Placement/Site Capacity Management

• Jul 2013 - Nov 2019

o Managing patient admissions from emergency, transfers from facilities and physicianso Admitting up to 40 patients per shifto Diligently follows HIA/FOIP acts when managing patient fileso Strong professional communication with unit managers, nurses, physicians and senior leadershipo Attention to detail and accurate data entry for patient diagnosiso Training new staff members while organizing folders in share drives for easy access

Administrative Support III

• Feb 2012 - Aug 2019

Health Information Management- Health Records