Export Sales Agent

• Jun 2022 - Present

Google Ads specialist

• Jan 2020 - May 2022

I’m supporting different line of product (Google Ads, Google Analytics & Merchant Center) providing reactive phone, email and chat support services with emphasis on troubleshooting account optimization and efficient issue resolution.Also, I create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy. I achieve strong customer satisfaction with a focus on quality and results. I’m supporting different line of product (Google Ads, Google Analytics & Merchant Center) providing reactive phone, email and chat support services with emphasis on troubleshooting account optimization and efficient issue resolution.Also, I create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy. I achieve strong customer satisfaction with a focus on quality and results.

Administrative Assistant- back office

• Apr 2019 - Dec 2019

Interacting with suppliers and customers via telephone and email, navigating accounting databases to find relevant information, carrying out general administration duties such as setting up new supplier accounts, updating bank details and scanning invoices. Downloading bank balances from electronic banking systems on a daily basis, checking out the travelling expense claim forms submitted by members of staff. Interacting with suppliers and customers via telephone and email, navigating accounting databases to find relevant information, carrying out general administration duties such as setting up new supplier accounts, updating bank details and scanning invoices. Downloading bank balances from electronic banking systems on a daily basis, checking out the travelling expense claim forms submitted by members of staff.

Customer Care Specialist

• Nov 2017 - Mar 2019

Manage large amounts of inbound/outbound calls, identify customer's needs, clarify solutions and/or alternatives. Handle client complaints, billing inquiries and requests with the optimal degree of professionalism and courtesy. Document all call information according to standard operating procedures, resolving issues of the clients within one call resolution, use web-based tools to demonstrate and communicate with clients. Manage large amounts of inbound/outbound calls, identify customer's needs, clarify solutions and/or alternatives. Handle client complaints, billing inquiries and requests with the optimal degree of professionalism and courtesy. Document all call information according to standard operating procedures, resolving issues of the clients within one call resolution, use web-based tools to demonstrate and communicate with clients.

Sales Assistant

• Oct 2016 - Nov 2017

Monitoring competitors regularly in the market to identify new opportunities in the store, visual merchandising of the store to maximize consumer interaction and increase sales . Managing e-commerce sales to ensure customers receive packages on time and in full . Managing CRM activities and hitting sales targets, planning events to attract new customers ,improving sales target over the last year and won competitions for generating the most sales. Monitoring competitors regularly in the market to identify new opportunities in the store, visual merchandising of the store to maximize consumer interaction and increase sales . Managing e-commerce sales to ensure customers receive packages on time and in full . Managing CRM activities and hitting sales targets, planning events to attract new customers ,improving sales target over the last year and won competitions for generating the most sales.