Experience

SinglePoint Group International Inc

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Coordinator, Shift Scheduling/ Administator/ Floor Support

  • 2018 - Present

  Administration • Complete reports, statements and correspondence regarding customer accounts and/or department quotas • Manage and document in customer files, databases and account information • Compile, verify, record and process applications and contracts • Collect data, statistics and research information for review, reporting or publication • Edit, proofread and finalize documentation • Review files periodically to ensure they are complete and correctly classified • Ensure regular communication of policies and procedures, updates to products and services • Supervise and train other staff in procedures and in the use of company software • Promote the use of company services and products • Arrange agents’ travel schedule Show less



Viva Group Inc.

• North York, Ontario

• Floor Support/Customer Service/Quality Assurance

  • 2017 - 2018

  • Supervise and train new staff through role modeling, knowledge of policies and procedures and provide ongoing support • Successfully defused angry customers by using patience and listening skills, using clear and direct communication; deal with inquiries regarding accounts • Supervise and train new staff through role modeling, knowledge of policies and procedures and provide ongoing support • Successfully defused angry customers by using patience and listening skills, using clear and direct communication; deal with inquiries regarding accounts



Huwai

• United States
• Dairy Product Manufacturing
• 1 - 100 Employee

• Outbound Customer Service Representative

  • 2015 - 2017

  Customer Service • Liaise with other staff members to develop new ideas • Assist customers with identifying services and products that suit their needs • Interact and provide support to wide variety of individuals with diverse needs by phone, email or in person; offer support in problem escalation or redirect to appropriate contacts as needed Customer Service • Liaise with other staff members to develop new ideas • Assist customers with identifying services and products that suit their needs • Interact and provide support to wide variety of individuals with diverse needs by phone, email or in person; offer support in problem escalation or redirect to appropriate contacts as needed



Metro

• Whitby, Ontario

• Cashier

  • 2014 - 2014



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Cashier

  • 2008 - 2010



Le Parc Banquet Hall

• Richmond Hill, Ontario

• Hostess/Waitress

  • 2006 - 2008