Experience

Stigma-Free Society

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Presenter

  • Oct 2022 - Present

  As a presenter at Stigma Free Society, we are dedicated to share information on Mental Health and break stigma people have in contemporary world. We share positive approach to mental health and mental health issues to the younger generation in the hope of creating a greater future for the world. As a presenter at Stigma Free Society, we are dedicated to share information on Mental Health and break stigma people have in contemporary world. We share positive approach to mental health and mental health issues to the younger generation in the hope of creating a greater future for the world.



Ergonomyx Technologies Canada Inc.

• Customer Service Coordinator

  • Mar 2022 - Mar 2023

  As a customer service coordinator, I provide customer support to current and potential customers over the phone, Hubspot and Amazon. I also assist my manager to generate monthly and quarterly reports tracking company performance. Facilitated smooth communication through logistics and engineering teams are also part of my daily responsibility. As a customer service coordinator, I provide customer support to current and potential customers over the phone, Hubspot and Amazon. I also assist my manager to generate monthly and quarterly reports tracking company performance. Facilitated smooth communication through logistics and engineering teams are also part of my daily responsibility.



Swans Brewery, Pub & Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Aug 2020 - Jun 2022

  As a front desk agent I manage reservations and complete guest requests. I also ensure that our hotel has competitive pricing with other hotels in the area. As a front desk agent I manage reservations and complete guest requests. I also ensure that our hotel has competitive pricing with other hotels in the area.



JW Marriott Hotel Hong Kong

• Hong Kong
• Hospitality
• 1 - 100 Employee

• Room Service Server

  • Aug 2018 - May 2019

  As a room service server, efficiency and professional are crucial for guests. My responsibilities was to deliver food to the guest rooms within the required time and make sure the placement of the dishes are comfortable and convenient for guests to enjoy their meal. I was also responsible to fulfil any guests' need and answer guests enquiries. Working at such a prominent hotel allows me to develop the skills to work efficiently and professionally under a fast-paced and high demand environment. As a room service server, efficiency and professional are crucial for guests. My responsibilities was to deliver food to the guest rooms within the required time and make sure the placement of the dishes are comfortable and convenient for guests to enjoy their meal. I was also responsible to fulfil any guests' need and answer guests enquiries. Working at such a prominent hotel allows me to develop the skills to work efficiently and professionally under a fast-paced and high demand environment.



The Great European Carnival Limited

• Hong Kong
• Entertainment
• 1 - 100 Employee

• Game Assistant

  • Dec 2017 - Feb 2019

  As a game assistant, my responsibility was to host games for guests and manage the guest flow at the game booth. Familiarized with all the game rules was important too because guests sometimes might have questions on the rules which required game assistants to further elaborate the rules. I also learned how to solve conflicts and dissatisfaction between the guests and the company. There were some misunderstand between guests and the staff once in a while, it was really important to understand the situations and provide the solutions for both guests and employees. Show less



Hong Kong Disneyland

• Hong Kong
• Entertainment Providers
• 700 & Above Employee

• Seasonal Attraction and Guest Service Host

  • Jun 2018 - Aug 2018

  Great experience working at the Disneyland. My duty was to deliver excellent tourism experience for guests by fulfilling guests expectation as much as possible. I was responsible for greeting guests, operating the ride as well as managing the queue for the attraction spot I was working. Great experience working at the Disneyland. My duty was to deliver excellent tourism experience for guests by fulfilling guests expectation as much as possible. I was responsible for greeting guests, operating the ride as well as managing the queue for the attraction spot I was working.