Salesforce Consultant

• Mar 2021 - Present

Customer Service Representative

• Mar 2020 - Mar 2021

Ensuring that Celero's merchants and partners are highly satisfied with the experience by providing a consistently positive experience when questions arise regarding the relationship, assisting clients with questions and updating merchant records, and maintaining a polite and calm demeanor when assisting merchants. Provide operational assistance as needed with Operations projects and team activities Ensuring that Celero's merchants and partners are highly satisfied with the experience by providing a consistently positive experience when questions arise regarding the relationship, assisting clients with questions and updating merchant records, and maintaining a polite and calm demeanor when assisting merchants. Provide operational assistance as needed with Operations projects and team activities

Customer Service Specialist

• Apr 2018 - Mar 2020

Responsible for managing projects and building relationships with new and existing customers by providing exceptional customer service while selling products and services Responsible for managing projects and building relationships with new and existing customers by providing exceptional customer service while selling products and services

Insurance Specialist

• Aug 2015 - Apr 2018

Licensed in Property & Casualty and Life & Health Quoting and closing insurance policies across all lines of service, as well as servicing existing accounts for claims, policy changes and cross-selling opportunities Updated customer records and managed daily office activities Licensed in Property & Casualty and Life & Health Quoting and closing insurance policies across all lines of service, as well as servicing existing accounts for claims, policy changes and cross-selling opportunities Updated customer records and managed daily office activities