Experience

Titan Management Group

• United States
• Real Estate
• 1 - 100 Employee

• Interim General Manager

  • Sep 2022 - Present



The Metropolitan

• San Francisco Bay Area

• Operations Manager

  • Sep 2020 - Present

  The Metropolitan is a 345 unit, Class A high rise luxury condominium community in San Francisco. The project is composed of two high rise towers and a podium building totaling over 616,000 square feet. Amenities include 24-hour security, onsite management, conference room, theater room, fitness room, swimming pool, and business center. Diversified staff of 11+ employees. The Metropolitan is a 345 unit, Class A high rise luxury condominium community in San Francisco. The project is composed of two high rise towers and a podium building totaling over 616,000 square feet. Amenities include 24-hour security, onsite management, conference room, theater room, fitness room, swimming pool, and business center. Diversified staff of 11+ employees.



The Bond

• India
• Retail Office Equipment
• 1 - 100 Employee

• Lobby Manager

  • May 2019 - Mar 2020

  Maintain accurate up-to-date resident information. Provide effective link between maintenance and residents so that requested are followed up with and completed. Provide highest quality concierge services, provide information, make reservations, help residents with possible interneries, pet services information, directions and follow up on all requests in a timely manner making sure everyone is well cared for. Anticipate resident’s needs, respond promptly and acknowledge all residents however busy and whatever time of day. Communicate residential services and updates to residents. Keep the residents informed of pertinent timelines regarding issues both personal and building wide. Provide gracious and efficient telephone service as it relates to general calls from residents. Notify them of packages and deliveries through electronic board. Manage intake and drop off dry cleaning services for residents. Provide in home delivery upon request. Collect and manage USPS mail for residents. Manage front office and business center supplies. Log resident requests or challenges that are not related to the front desk and ensure it is triaged to the appropriate department for follow up and resolution. Manage move/in and move/outs. Set up and assist in set up and break down of residential camaraderie, such as weekly wine nights as well as special events like holiday parties. Manage vendor access and ensure building policies and procedures are understood and adhered to. Maintain email database.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Staffing Manager

  • Jan 2019 - Feb 2019



Alameda County Social Services Agency

• Oakland, CA

• Payroll Records Clerk

  • Nov 2018 - Dec 2018

  Review self-service timekeeping entries to ensure correctness of data, makes/coordinates corrections as needed. Corrects regular and FY/CY exceptions every Timekeeping week. Prints pay check statements of employees who opt out e-pay, and along with paychecks of employees not on direct deposit and attachments, if there is any send them to employees under his/her assignment. Prepares Salary Calculation for employees who are on Out-of-Class assignment, enters information into the system. Answers telephone and written payroll inquiries and also provides information as needed by ACERA, EBC, and other departments.



Alameda County Behavorial Health Dept

• Oakland, California

• Accounting Specialist I

  • Sep 2018 - Oct 2018

  Responsible for managing MH and SUD claims, denials, and Claims Correction Forms (CCF). Manage special projects and other duties assigned, front desk overage. Responsible for managing MH and SUD claims, denials, and Claims Correction Forms (CCF). Manage special projects and other duties assigned, front desk overage.



Registrar Of Voters Office

• United States
• 1 - 100 Employee

• Administrative Support

  • Apr 2018 - Jul 2018

  Customer Service, general clerical skills, multi-tasker, data entry, worked with the public both in person and on the telephone. Worked at the VBM Window helping citizens to register to vote, update their addresses, assist with conditional and provisional voting. Customer Service, general clerical skills, multi-tasker, data entry, worked with the public both in person and on the telephone. Worked at the VBM Window helping citizens to register to vote, update their addresses, assist with conditional and provisional voting.



East Bay Restaurant Supply Inc

• Oakland, California

• Accounts Receivable Specialist

  • Mar 2018 - Apr 2018

  As the Accounts Receivable Specialist: As a specialist of the East Bay Restaurant Supplies group I manage credit card resolutions, field incoming calls, run credit card transactions, prep and post all wires, ACH and checks received daily. In charge of releasing pending orders, set up new customers in database, post credit card transactions, monitor department email box and respond to requests or forward to responsible party. Reconcile daily cash deposit received from floor sales and deposit checks received via e-deposit. I provide excellent customer service. My primary focus is providing customer satisfaction to our customers. Specialties: Netsuite, Goldmine, Siebel database expertise. Excellent Customer Service Skills.



Hawk Ridge Systems

• United States
• Software Development
• 200 - 300 Employee

• Senior Subscription Account Manager

  • Mar 2008 - Sep 2016

  Manage 100+ software subscription accounts for the entire Northern California territory. Create quotes, phone calls/emails until payment received and order processed. Subject Matter Expert for subscription team; Coach to ensure productivity goals are met Provide support to Director of Administration on special projects: customer service initiatives, marketing promotions, customer events, Major/Direct accounts and Multi-Reseller Networks. Manage 100+ software subscription accounts for the entire Northern California territory. Create quotes, phone calls/emails until payment received and order processed. Subject Matter Expert for subscription team; Coach to ensure productivity goals are met Provide support to Director of Administration on special projects: customer service initiatives, marketing promotions, customer events, Major/Direct accounts and Multi-Reseller Networks.



CV Therapeutics

• Biotechnology Research
• 100 - 200 Employee

• Accounts Payable Specialist

  • Nov 2006 - Mar 2008

  Reviewed coding and obtained approvals for vendor invoices. Rectify invoices to approved purchase and recorded 100 invoices weekly into the SAP system. Researched and resolved vendor invoice issues/discrepancies, reconciled vendor accounts. Accrued use tax, maintained Accounts Payable files, and completed weekly check runs. Oversee month-end activities: gathered AP group data and compiled info for journal entries. Reviewed coding and obtained approvals for vendor invoices. Rectify invoices to approved purchase and recorded 100 invoices weekly into the SAP system. Researched and resolved vendor invoice issues/discrepancies, reconciled vendor accounts. Accrued use tax, maintained Accounts Payable files, and completed weekly check runs. Oversee month-end activities: gathered AP group data and compiled info for journal entries.



Claremont Country Club

• Administrative Assistant

  • Jun 2001 - Feb 2007

  Provided administrative support for 800 + members/staff: Updated membership information in our database, created new candidate files, processed financial transactions. Managed customer service for guest check-ins/check-outs and dinner/room reservations. Responsible for accounts receivables and accounts payables. Provided administrative support for 800 + members/staff: Updated membership information in our database, created new candidate files, processed financial transactions. Managed customer service for guest check-ins/check-outs and dinner/room reservations. Responsible for accounts receivables and accounts payables.



LifeSales

• Recruiter / Marketing Specialist

  • Apr 2004 - May 2006

  Responsible for making over 200 outbound calls a day with a Five 9 phone system to potential agents. Handled all incoming calls from agents. Recruited insurance agents to sell life and annuity products. Marketed sales systems to agents. Sent and received contracts. Provided support to agents. Responsible for making over 200 outbound calls a day with a Five 9 phone system to potential agents. Handled all incoming calls from agents. Recruited insurance agents to sell life and annuity products. Marketed sales systems to agents. Sent and received contracts. Provided support to agents.



Collection Bureau of America

• United States
• Financial Services
• 1 - 100 Employee

• Debt Collector

  • Sep 1999 - Apr 2001

  Responsible for collecting debts for major telecommunications companies. Investigated accounts with discrepancies related to delinquency. Responsible for analyzing customer accounts, process payments via phone/walk-ins Responsible for collecting debts for major telecommunications companies. Investigated accounts with discrepancies related to delinquency. Responsible for analyzing customer accounts, process payments via phone/walk-ins