Sabrina Charles, MHA, CEO

Director of Quality at Uphams Corner Health Center
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Contact Information
us****@****om
(386) 825-5501
Location
Stoneham, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency
  • Haitian Creole Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bio

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director of Quality
      • Mar 2020 - Present

      Member of the Senior Leadership team and a major contributor in identifying, managing and supporting opportunities for quality improvement efforts. Leading efforts to respond to the organization's development and innovation opportunities. Member of the Senior Leadership team and a major contributor in identifying, managing and supporting opportunities for quality improvement efforts. Leading efforts to respond to the organization's development and innovation opportunities.

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    • Everett, Massachusetts
    • CEO
      • Jan 2018 - Present

      www.ConsultBri.com www.ConsultBri.com

  • One Entertainment
    • 69 Norman Street, Suite 19F, Everett, Ma. 02149
    • Business Coordinator
      • May 2015 - Present

      Assist and coordinate executive level tasks and sustain revenue venues for business. Assist and coordinate executive level tasks and sustain revenue venues for business.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Program Manager
      • Oct 2018 - Feb 2020

      Previously responsible for managing all aspects of the Women’s Health Network at BMC, to create and manage a seamless system to provide cancer screening, case management, and patient navigation aiming to reach approximately 2400 undeserved women; increase public awareness about breast and cervical health; and offer professional development opportunities and quality improvement opportunities for clinical providers, patient navigators and community health workers at Boston Medical Center. Develops and implements all guidelines and policies with the purpose of ensuring compliance with the project and government regulations, as well as maintaining alignment with the organization's mission. Monitors the effectiveness of the program, making adjustments as needed. Develops and implements quality initiatives, including staff recruiting and training, monitoring/reporting of significant clinical events Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Quality Improvement Specialist
      • Aug 2017 - Sep 2018

      Responsible for collaborating with providers and clinic operations staff to support MACIPA’s Quality Department Initiatives Improvement (QI) initiatives and practice transformation efforts. Ensured compliance with state specific regulations and applicable laws. Provided operational support to facilitate practice redesign and/or QI improvements with designated practices and practice teams Participated in the Quality Risk Management (QRM) program to ensure high quality, efficient, customer-driven service delivery, following approved protocols and health center practices. Collaborate with practice staff to change workflows and processes and help build capacity for quality improvement activities Consulted with independently owned practice manager and operational staff, to implement practice transformation initiatives, clinical and outreach workflows Assisted practices reach incremental and transformative improvement goals Analyzed practice clinical workflows and methods on quality improvement Facilitated quality forums Validated quality metric data Created tracking tools and reports for practice and clinical data Identified and share best practice throughout the practices across the IPA Supported the development and dissemination of relevant QI project materials Accountable to documentation & reports such as quality metrics and IPA guidelines Coordinated provider quality forums Served as the Quality Improvement specialist for Blue Cross Blue Shield’s, Serious Illness Initiative, Ariadne Project Stayed abreast of new developments and industry trends for practice transformation Utilizing standardized tools; conducted PCMH/PCSP assessments to assess practice’s current operations and procedures against NCQA requirements. Collaborate with doctors to identify gaps in quality patient care Show less

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Lifestyle Coach, YMCA's Diabetes Prevention Program
      • Oct 2016 - Jan 2018

      Coordinated the Malden YMCA's Diabetes Prevention Program, build and strengthen relationships within the community to facilitate program delivery, lead program operations, provide support and guidance to Lifestyle Coaches and ensure an increase in quality performance outcomes. Developed and strengthen relationships with public health, health care providers and payer communities (i.e. vested organizations) to build program awareness and to increase program referrals Served as a program ambassador and spokesperson for the community Advocate for healthy behaviors and lifestyle changes within the community Connected community members to resources that may influence positive lifestyle changes Provided regular updates and communication to the YMCA's Diabetes Prevention Program Community Advisory Board, and follow up with referring health care providers and payer partners Engaged and retain morale amongst employees, participants and leadership staff to increase program awareness Respond to program inquiries about the program from the public and health care Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Planned Care Coordinator
      • Jun 2014 - May 2017

      Managed planned care operations and clinical and outreach workflows for care teams. Provided leadership, operational support and care coordination to CHA population health initiatives in achieving ambulatory quality goals, performance improvement and their measures Participated in the construction of workflow mechanisms for practice performance improvement and quality metrics. Integrated CHA resources for better patient care coordination and patient access Managed and monitor an array of quality measures from external stakeholders, accountable care organizations and insurance companies (e.g. MACIPA, BIDCO, ACNOs and more) due to special projects and organization financial tides to external stakeholders Oversaw the work of clinical staff to ensure population health strategies are being effectively and efficiently implemented within care teams Lead all weekly care team meetings Participated in leadership meetings involving work task forces and improvements on patient health outcomes. Designated outreach tasks and responsibilities to multiple disciplines (e.g. RNs, medical receptionists and practice medical assistants) Utilized and produce quality metric data and reports, within the electronic medical record system, Epic Hyperspace and Microsoft Excel Show less

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Community Health Worker
      • Aug 2011 - Oct 2014

      Under the program director and nurse care manager guidance, I was responsible for assisting the one medical care team in coordinating care plans to enhance the quality of life for high-risk patients, with chronic and medical diagnoses, under the Complex Care Management Program, by performing non billable care management appointment and home visits Under the program director and nurse care manager guidance, I was responsible for assisting the one medical care team in coordinating care plans to enhance the quality of life for high-risk patients, with chronic and medical diagnoses, under the Complex Care Management Program, by performing non billable care management appointment and home visits

    • Supervisor
      • Jun 2008 - Aug 2009

      Implemented and evaluated the first teen pregnancy prevention program for the non-profit organization. Nationally awarded for the teen pregnancy awareness project and contributing to the awareness of sexual health. Implemented abstinence program amount youth in the Lynn Community. Educated youth on sexually transmitted disease, pregnancy, self confidence, safe sex and women's health. Implemented and evaluated the first teen pregnancy prevention program for the non-profit organization. Nationally awarded for the teen pregnancy awareness project and contributing to the awareness of sexual health. Implemented abstinence program amount youth in the Lynn Community. Educated youth on sexually transmitted disease, pregnancy, self confidence, safe sex and women's health.

Education

  • Suffolk University
    M.S, Healthcare Administration
    2013 - 2015
  • Greater Boston Manufacturing Partnership (GBMP)
    Lean Train the Trainer, Lean Six Sigma
    2020 - 2020
  • Massachusetts Department of Public Health
    Community Health Worker, Community Health Services/Liaison/Counseling
    2019 - 2019
  • University of Massachusetts at Lowell
    B.S, Community Health and Sustainability
    2007 - 2011
  • University of Massachusetts Lowell
    Human Nutrition
    2007 - 2009

Community

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