Experience

Fully Managed by TELUS Business

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• L1/ Tier 1 Service desk analyst

  • Sep 2022 - Present



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Fan Support/Customer Service Representative

  • Feb 2022 - Present



Thaï Express

• Canada
• Food and Beverage Services
• 100 - 200 Employee

• General Food Service Manager/Head Cook

  • Jun 2016 - Aug 2022

  - Managed employees and scheduling across three lines of work towards a successful and efficient work environment by leveraging employees strengths. - Inventory and cash flow management for the establishments to ensure successful revenue and food services record. - Collaborate with District and Site Manager to ensure health & Food safety regulations, as well as adhering to franchise guidelines. - Staff coaching on customer service and ensuring that each customer feels heard and welcome when coming into our establishment. Show less



Advantage Communications Inc.

• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Help Desk Supervisor

  • Nov 2012 - Jan 2014

  - Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. - Customer escalation management; saw through customer problems to resolution in order to maintain customer satisfaction. - Accomplished human resource customer service objectives with staff through recruiting, training, management and coaching. In compliance with HR management objectives, I communicated job expectations and mentored employees to better workplace approaches when necessary. Show less



DP Murphy Inc - Tim Hortons

• Summerside, Prince Edward Island, Canada

• General Manager/ Shift Manager

  • 2010 - 2012

  - Increased management's effectiveness by recruiting, training and coaching managers on company values and strategies. Assigned accountability, planning and monitoring of appraising promotions, developing incentives and a climate focused on development. - Built on company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. - Maintained customer satisfaction through quality service delivery and establishing customer service standards. Show less



Movie Gallery

• Retail
• 200 - 300 Employee

• Store Manager/ Assistant Manager

  • 2007 - 2010

  - Responsible for creating and maintaining store performance rating through motivating sales associates and creating a positive work environment and running promotional campaigns. - Chart overall sales, detailed operational costs and overall cash day-to-day cash flow management. - Responsible for creating and maintaining store performance rating through motivating sales associates and creating a positive work environment and running promotional campaigns. - Chart overall sales, detailed operational costs and overall cash day-to-day cash flow management.



Modern Beauty Spa

• Spa Manager

  • 2005 - 2007

  - Managing staff scheduling and day to day activities for the spa establishments including customer services, employee training and staff workshops. - Handled establishment's finances for employees and service offerings. - Managing staff scheduling and day to day activities for the spa establishments including customer services, employee training and staff workshops. - Handled establishment's finances for employees and service offerings.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• CSR/Escalations Supervisor/Trainer

  • 2000 - 2004