Experience

The Bloc Chicago

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Program Manager

  • Sep 2021 - Present



Bottom Line

• United States
• Higher Education
• 100 - 200 Employee

• Senior College Success Advisor

  • Aug 2020 - Sep 2021

  •Manage, track, and record student progress using both quantitative and qualitative measures for a caseload of 85 first-generation undergraduate students•Provides services using Bottom Line’s curriculum focusing in four areas: Degree, Employability, Affordability, and Life Skills, to support student progress towards specific goals.•Guide students through financial aid renewal process by appropriate deadlines.•Support students resolve general obstacles by coaching self-advocacy, resourcefulness skills, and communicating with school offices.•Relationship-building with key stakeholders, including corporate partners, alumni, community partners, and colleges and universities•Assists organizational growth by attending events, networking with guests/supporters, providing event logistics, and assisting with recruitment efforts.•Act as a resource of organizational and institutional knowledge to peer advisors.•Serve as thought partner and provide input to program leadership regarding organizational needs and program developmentDEI Co-Chair -Organize and attend monthly meetings to further organizational commitment to DEI efforts and initiatives with peer co-chair-Act as thought-parnter & national co-representative for whole organizational development regarding DEI efforts in collaboration with other regional representatives-Manage, track, and distribute shared organizational cultural competence budget fund of 10,000 dollars-Support event planning to create opportunities quarterly for all staff to learn and engage more on specific DEI related topics-Analyze our data points and see how they relate to Bottom Line’s DE&I initiatives and navigating structural barriers in the organization and higher education.-Plan and Facilitate DEI workshop for all staff retreats-Coach and provide support for peers to engage as DEI committee members Show less

• College Success Advisor

  • Jul 2019 - Aug 2020

  •Manage, track, and record student progress using both quantitative and qualitative measures for a caseload of 88 first-generation undergraduate students•Provides services using Bottom Line’s curriculum focusing in four areas: Degree, Employability, Affordability, and Life Skills, to help students progress towards specific goals.•Guide students through financial aid renewal process by appropriate deadlines.•Support students resolve general obstacles by coaching self-advocacy, resourcefulness skills, and communicating with school offices. •Relationship-building with key stakeholders, including corporate partners, alumni, community partners, and colleges and universities•Assists organizational growth by attending events, networking with guests/supporters, providing event logistics, and assisting with recruitment efforts. DEI COMMITTEE MEMBER -Attend monthly meetings to further organizational commitment to DEI efforts and initiatives-Support event planning to create opportunities for all staff to learn and engage more on specific DEI related topics-Facilitate DEI workshop for all staff retreat Show less



City Year Chicago

• United States
• Education Administration Programs
• 100 - 200 Employee

• Team Leader

  • Jul 2018 - Jun 2019

  -Professionally developed and coached a team of 7 providing efficient systems and feedback to produce high quality work -Maintained collaborative work environment through check-ins, appreciations, and structured team building -Managed stakeholder relationships through weekly meetings-Facilitated weekly data and strategic planning sessions-Analyzed data outputs to identify barriers and ensure progress towards school goal of Freshmen On Track rate goal of 97%, successfully reached 98.6 by Quarter 4-Successfully implemented Academic Approach tutoring curriculum (PSAT pilot program) DEANS COUNCIL REPRESENTATIVE -Led the Events Committee with a rotating team of 6-10 committee members to execute 6 site wide celebration events -Managed the planning of logistics and operations for bi-weekly council meetings and events-Cross collaborated with City Year Milwaukee to organize annual Mid Year Summit Show less

• Student Success Coach

  • Jul 2017 - Jun 2018

  -Effectively worked on a diverse 7 person team for an academic school year-Executed school events: 2 family engagement nights, 6 course performance and attendance initiatives, and implementing an after school tutoring program 3 days a week.-Provided daily 1:1 and small group literacy tutoring for a caseload of 10 freshmen students by creating unique lessons to align with course objectives and student needs to meet freshman on track goal of 90%; successfully reached 96%-Provided weekly Social Emotional Leadership groups-Established strong and trusted rapport among students and teachers through effective communication and collaborationCORPS COUNCIL REPRESENTATIVE -Chicago Academy team representative for whole corps experience input and feedback-Created professional development opportunities for all Corps members: guest speakers, community artist, community organizers, university representatives Show less



Casa Nueva Co-op Cantina

• Athens, Ohio

• Host, Server, Trainer

  • Jul 2014 - Jun 2017

  HOST -Managed host assistant and 3-4 servers to provide optimal operations -Served as customer relations representative, resolving all escalated customer issues -Supported wait staff throughout entire dining service: answering calls, take out orders, customer transactions, deep cleaning -Quickly resolved all POS issues at high volume service FRONT OF HOUSE TRAINER -Effectively trained new staff: basic training, trainee shadowing, co-serving/hosting, and observation -Facilitated order taking, serving and hosting scenarios, restaurant logistics -Proctor, evaluate, and coach serving skills and menu knowledge SERVER -Responsible for taking orders with appropriate wait time and being responsive to customer needs -Completed all daily closing tasks: deep cleaning after meal service and stocking for the next meal service Show less



Estancia Nueva Vida

• Mérida, Mexico

• English Tutor/ Program Coordinator

  • Jan 2015 - Mar 2015

  -Co-designed English literacy and enrichment programming within an existing after school program -Co-designed weekly programming with program director to meet the needs of the local population -Implemented weekly English literacy and enrichment tutoring for 12 Spanish speaking students,grades 2-6 -Evaluated and debriefed weekly with co- facilitator on success and challenges of lesson planning and activities -Communicated program effectiveness by providing bi-weekly written reports and student work examples Show less



Circle Pines Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Unit Head Summer Camp Counselor

  • Jun 2013 - Aug 2013

  -Directly supervised 10-15 overnight campers ages 7-10 through daily and evening programming -Facilitated weekly meetings and created schedules for 3 co-counselors -Participated in weekly meeting with camp directors to debrief unit and whole camp programming -Responsible for parent communication by providing updates to parents addressing concerns, and camp expectations -Created daily activity rotation sessions such as arts and crafts, sports, and various group games -Organized evening programming once a week for whole camp -Lead whole camp work projects: gardening, construction, grounds keeping, trailblazing Show less



Circle Pines Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Summer Camp Counselor

  • Jun 2012 - Aug 2012

  -Directly supervised 10-15 overnight campers ages 7-10 through daily and evening programming -Created daily activity rotation sessions such as arts and crafts, sports, and various group games -Organized evening programming once a week for whole camp -Lead whole camp work projects: gardening, construction, grounds keeping, trailblazing, evening programming -Directly supervised 10-15 overnight campers ages 7-10 through daily and evening programming -Created daily activity rotation sessions such as arts and crafts, sports, and various group games -Organized evening programming once a week for whole camp -Lead whole camp work projects: gardening, construction, grounds keeping, trailblazing, evening programming



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Representative

  • Sep 2010 - Aug 2012

  -Greeting customers and taking orders. -Operating the cash register and collecting payment from customers. -Making consistent products within Domino’s Pizza guidelines. -Maintaining a clean and organized work environment from our customer’s viewpoint. -Greeting customers and taking orders. -Operating the cash register and collecting payment from customers. -Making consistent products within Domino’s Pizza guidelines. -Maintaining a clean and organized work environment from our customer’s viewpoint.