Account Manager

• Mar 2023 - Present

Long Term Substitute Teacher

• Jan 2023 - Jul 2023

Medication Therapy Management Technician

• Sep 2021 - Jul 2022

* Investigated, analyzed and documented medication therapy requirements for individual patients under the supervision of a pharmacist. * Organized completion of Comprehensive Medication reviews across 5 timezones, multiple pharmacists schedules and patient availability. * Contacted beneficiary plans to identify options for patient affordability and initiated medication modification requests to pharmacists as needed.* Maintained financial tracking and revenue with Excel spreadsheets with over 2k patients. * Excelled in multi-platform navigation and completion of orders through patient care lifecycle.* Maintained high volume inbound and outbound calls for Medication Therapy Management/ patient consultations. Show less

Learning And Development Specialist

• May 2020 - Sep 2021

*Applied program/project management with SCRUM methodology.* Hands-on with managing/teaching digital content: emails, web/mobile platforms, target messaging (in-app, push notifications, SMS) * Created standard operating procedures for technology and pharmaceutical best practices. Uploaded into Knowledge Management System (Notion).* Completed projects across cross functional teams, built sustainable processes with hands on proctor coaches.

Pharmacy Reimbursement Analyst

• Feb 2019 - May 2020

* Provided advanced analytical support for business operations in some of the following areas: claims, provider data, member data, clinical data, pharmacy, external reporting.* Clarified and trended pharmaceutical denials and underpayments of the highest cost drugs and other drugs.* Maintained proper resources and contacts to understand the contractual reimbursement of pharmaceuticals.* Worked with Patient Assistance Programs (PAP) to include identifying new opportunities, document receipt of funds and provide proper adjustment of patient accounting accounts.* Facilitated process and system improvements to reduce the likelihood of occurrence of loss of reimbursement relating to pharmaceuticals. Show less

Ambulatory Pharmacy

• Dec 2017 - Feb 2019

* Performed technical tasks within the pharmacy department. * Responsibilities included medication preparation, compounding, dispensing, inventory control, unit dose prepackaging, and computer system operations. * Ensured adequate supplies were available for continuous patient care. Triaged and escalated any questions or issues outside the pharmacy technician scope of practice to the staff pharmacist or supervisor as needed. * Complied with established departmental and DHHA policies and procedures, code of conduct, quality improvement, infection control, and safety initiatives. Show less