Experience

NEWITY

• Russian Federation
• IT Services and IT Consulting
• 1 - 100 Employee

• Member Service Representative

  • Nov 2021 - Present

  Manage Help Desk tickets in a timely manner.Respond to customer issues via email, and chat.Provide customer assistance in a timely mannerEscalate issues to the next Tier, depending on level of difficulty.Follow-up with customers to ensure issues are resolvedAbility to diagnose and resolve basic computer technical issuesTroubleshoot login issues Manage Help Desk tickets in a timely manner.Respond to customer issues via email, and chat.Provide customer assistance in a timely mannerEscalate issues to the next Tier, depending on level of difficulty.Follow-up with customers to ensure issues are resolvedAbility to diagnose and resolve basic computer technical issuesTroubleshoot login issues



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales/Fulfillment

  • Jun 2015 - Dec 2019

  Assigned to train new hires Supported team in fulfilling daily goalsResponsible for correctly fulfilling and tagging each item in my que Greeted every customer in a friendly and professional mannerSuccessfully opened accounts for long lasting customer relationshipsMaintained and organized my specific area and fitting rooms for customer presentationsAble to open and close registers and handle money bagsMaintained knowledge of current promotions and point system for customersAchieved personal sales goals of $2,000 a dayProvided excellent service to each customer of every cardholder levelAble to drive and execute a sale through active listening and follow through Able to find 60+ customer orders in a work shift



Trunk Club

• United States
• Retail
• 200 - 300 Employee

• National Stylist

  • Aug 2017 - Dec 2018

  Actively established and manage a clientele book of over 600+ customersMaximized sales by provide styling advice and support via phone, email and chatMastered at multitasking by taking helpful notes while interacting with customersExperienced using multiple communication systems to engage with customersAbility to applied product knowledge from meetings into useful tips for customersAbility to up sell techniques to generate a monthly sales goal of $45,000Actively managed sales metrics to keep up quarterly bonusesParticipated and excelled in and team contest and all team activities



Marshalls Distribution Ctr

• United States
• Consumer Services
• 700 & Above Employee

• Retail Sales Merchandiser

  • Mar 2013 - Sep 2013

  Organized merchandise for easy selling Maintained appealing and attractive merchandising displaysGreeted customers in a timely fashion Maintained knowledge of all sales and promotions Completed cleaning and organizing in my specific area Organized merchandise for easy selling Maintained appealing and attractive merchandising displaysGreeted customers in a timely fashion Maintained knowledge of all sales and promotions Completed cleaning and organizing in my specific area