Experience

WD Wright Contracting

• Construction
• 1 - 100 Employee

• Traffic Control Specialist

  • jun. de 2020 - - actualidad



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Consultant

  • nov. de 2011 - ago. de 2019

  Title: Customer Service Representative - Level 1 Tech Support 11/11 - 9/13Providing remote management support for escalated technical support. I was able to deliver problem solving for clients by remotely connecting to Samsung technology ranging from televisions to laptops and desktops.Title: Executive of Customer Relations - Level 5 Escalation Management 9/13 - 1/15As one of the few on our VIP teams, I handled the most complex of customer service complaints and helped use cool headedness and conflict resolution techniques that helped even the most flustered customers feel satisfied. I considered it a great win when I was able to calm a situation by finding an amicable resolution for everyone using the guidelines in place. Title: Community Manager - Level 7 Social Media Moderation 1/15 - 10/19As one of the highest tiers, I was able to successfully monitor and protect our online community while successfully applying technical support solutions to our social media community members via online forums (Facebook, Reddit, Twitter etc.)