Experience

Hyphe

• Netherlands
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Jul 2021 - Present



B4C Markets

• Netherlands
• Technology, Information and Internet

• Operations Manager

  • Sep 2017 - Jun 2021



Yahoo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Display Advertising Operations Specialist

  • Apr 2015 - Dec 2015

• Display Advertising Operations Specialist

  • Jun 2013 - Mar 2015

  Key responsibilities:- Partnered up with various remote teams, as well as internal and external partners in order to guarantee a successful execution and delivery of advertising campaigns to maintain revenue- Taken full ownership of the agency “Pilot” with all key responsibilities involved i.e. coordination of campaign scheduling, revisions, chasing and uploading creatives, reportings and screenshots in an efficient and timely manner to ensure client expectations are exceeded- Monitored, analyzed and optimized running campaigns in order to ensure outstanding performance and a consistent and accurate delivery of all advertising campaigns- Worked under pressure of tight deadlines and within Service levels while keeping attention to detail in order to survive and thrive in a constantly changing environment- Collaborated on achieving Yahoo’s global goals such as Yahoo’s global SSL goal, the launch of HomeRun and the introduction of Native Ads to sustain user’s experience



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Advertising Account Coordinator

  • Feb 2013 - Jun 2013

  Key responsibilities: - Contacted existing and acquired new customers through telesales campaigns proactively to sell the benefits of Bing and Yahoo! in order to identify and qualify new sales opportunities - Built, retained and expanded customer relationships using telephone, email and marketing materials in order to drive revenue growth - Educated existing customers on the Microsoft Advertising platform and retained existing customers and in the course of this meeting and exceeding of sales targets - Reviewed customer account health and provided proactive search optimizations for Bing and Yahoo! Microsoft advertising campaigns like keyword expansions and ad analysis - Partnered with other teams within the organization to review and provide feedback on customer accounts which helped to quickly and professionally resolve customer issues



Yahoo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Search Account Advisor

  • Jan 2012 - Oct 2012

  Key responsibilities: - Managed selected pool of clients on a daily basis and advised them on their online account which enabled the optimization of their account/campaigns - Checking ad contents, quality, relevancy and accuracy of client’s campaigns and identified potential for optimization - Provided support to direct customers and agencies across all forms of communication in order to drive revenue growth, by upselling keywords and ads and converting or uploading third party campaigns - Assisted clients with editorial guidelines, billing, technical questions/issues and resolved them with-in Service level guidelines and at a high standard of quality with the help of the corresponding teams - Provided outbound calls to new/potential clients, activated new accounts and configured them for success



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Professional

  • Sep 2011 - Jan 2012

  Key responsibilities: - Provided support to customers, primarily via telephone but also using web and email services - Achieved and maintained service level statistics on an individual and team level, including support and assisted other team members - Effective use of the systems and tools available to the Support Centre - Tracked and documented customer information and problem information in the client call logging system - Achieved company standard quality scores Key responsibilities: - Provided support to customers, primarily via telephone but also using web and email services - Achieved and maintained service level statistics on an individual and team level, including support and assisted other team members - Effective use of the systems and tools available to the Support Centre - Tracked and documented customer information and problem information in the client call logging system - Achieved company standard quality scores