Experience

Astera Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Financial Restoration Specialist

  • Apr 2021 - Present



Sparrow Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2019 - Apr 2020



Capital Area Transportation Authority (CATA)

• Customer Experience Representative

  • Jun 2017 - Sep 2019

  Provide accurate fare, route, and other CATA information to the public and provide excellent customer service. Assist customers in understanding how best to use CATA services. Know and provide customers with information on all CATA services and service areas. Receive, record, and process customer comments and complaints relating to CATA services, employees, and facilities. Sell fare media (tokens, passes, etc.) to customers. Process daily cash, check, and credit/debit receipts accurately and reconcile transactions. Train new Customer Experience Representatives as requested. Work flexible schedules including open and close at the CTC information booth or the Multimodal Gateway. Provide timely, reliable, and effective reports and communications, written and oral. Know and apply CATA's policies, procedures and safety rules. Assist the Customer Experience Manager, as requested. Provide backup and relief for the Receptionist and other Customer Experience Representatives. Participate as an effective member of the CATA administrative.



Meridian Professional Psychological Consultants

• East Lansing, MI

• Administrative Assistant

  • Jan 2015 - Aug 2017

  Front Desk Reception, Arranged appointments for Psychiatrist and Psychologist. Administered drug screening, Telephone Communications, Importing documents to client files, Faxing, Insurance Verification, Customer Service. Front Desk Reception, Arranged appointments for Psychiatrist and Psychologist. Administered drug screening, Telephone Communications, Importing documents to client files, Faxing, Insurance Verification, Customer Service.