Relation & Project Manager

• Jan 2021 - Present

I provide deep industry, solution or product expertise to sales process.Once the solution for the customer is identified, I act as a project manager and I define, scope and manage one or more projects of assigned customers to ensure technical and/or business objectives are achieved.Typical projects may include the entire lifecycle from requirements through to deployment or specific parts of the lifecycle of a larger project.I ensures customer satisfaction thought the identification of customer needs, creation of CR, project analysis and delivery, in collaboration with the structure/department.I act as a senior project manager supporting less experienced staff and/or coordinating more complex projects. Show less

SERVICE MANAGER

• Jun 2018 - Dec 2020

Technical Support Engineer

• Apr 2009 - May 2018

Technical Support Engineer Financial Software.Trouble ticket management, incident reports (post sales, manual procedures), task error management,support to installation, updating and maintenance of financial IT systems.For my Team, I plan and execute training and I plan the new project.

Team Leader

• Sep 2008 - Mar 2009

Trouble ticket management, incident reports (post sales, manual procedures), task error managemen,support to post-installation software in production environment to the customer Poste Mobile.

Team Leader

• Oct 2007 - Mar 2009

Trouble ticket management, incident reports (post sales, manual procedures), task error managemen,support to post-installation software in production environment,using applications, Single e.View, PeopleSoft, Tibco for Billing, CRM and EAI systems management to the customer H3g.

BSS front office operator

• Jun 2006 - Oct 2007

Trouble ticket management, incident reports (post sales, manual procedures), task error managemen,support to post-installation software in production environment,using applications, Single e.View, PeopleSoft, Tibco for Billing, CRM and EAI systems management to the customer H3g.First level support for TTM and DWH platform, using Remedy system and Business Object XI.