Sabine Majdalani
Senior Operations Manager at Club Europe Group Travel- Claim this Profile
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German Native or bilingual proficiency
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French Native or bilingual proficiency
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English Native or bilingual proficiency
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Italian Limited working proficiency
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Spanish Elementary proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Isabel Guilet
Sabine and I worked together for close to 10 years. It is rare is to be part of a team showing as much care for work and for each other. Sabine is genuine and an amazing colleague. She is precise in her organisation, loved by all her clients and suppliers and always finds ways to improve the procedures and system. She has a genuine passion for re-organisation as well as people. She speaks multiple languages and is always working to improve her skills. A real asset and great team player.
Alahree McDonell
I’ve worked alongside Sabine for over 10 years and I’ve always been impressed by her ability to learn languages but also her desire to perfect them! She approaches all her work with the same rigour and enthusiasm. She’s also an incredibly caring person and will make the effort to make all her colleagues feel part of the family.
Isabel Guilet
Sabine and I worked together for close to 10 years. It is rare is to be part of a team showing as much care for work and for each other. Sabine is genuine and an amazing colleague. She is precise in her organisation, loved by all her clients and suppliers and always finds ways to improve the procedures and system. She has a genuine passion for re-organisation as well as people. She speaks multiple languages and is always working to improve her skills. A real asset and great team player.
Alahree McDonell
I’ve worked alongside Sabine for over 10 years and I’ve always been impressed by her ability to learn languages but also her desire to perfect them! She approaches all her work with the same rigour and enthusiasm. She’s also an incredibly caring person and will make the effort to make all her colleagues feel part of the family.
Isabel Guilet
Sabine and I worked together for close to 10 years. It is rare is to be part of a team showing as much care for work and for each other. Sabine is genuine and an amazing colleague. She is precise in her organisation, loved by all her clients and suppliers and always finds ways to improve the procedures and system. She has a genuine passion for re-organisation as well as people. She speaks multiple languages and is always working to improve her skills. A real asset and great team player.
Alahree McDonell
I’ve worked alongside Sabine for over 10 years and I’ve always been impressed by her ability to learn languages but also her desire to perfect them! She approaches all her work with the same rigour and enthusiasm. She’s also an incredibly caring person and will make the effort to make all her colleagues feel part of the family.
Isabel Guilet
Sabine and I worked together for close to 10 years. It is rare is to be part of a team showing as much care for work and for each other. Sabine is genuine and an amazing colleague. She is precise in her organisation, loved by all her clients and suppliers and always finds ways to improve the procedures and system. She has a genuine passion for re-organisation as well as people. She speaks multiple languages and is always working to improve her skills. A real asset and great team player.
Alahree McDonell
I’ve worked alongside Sabine for over 10 years and I’ve always been impressed by her ability to learn languages but also her desire to perfect them! She approaches all her work with the same rigour and enthusiasm. She’s also an incredibly caring person and will make the effort to make all her colleagues feel part of the family.
Credentials
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Excel Essential Training (Office 365/Microsoft 365)
LinkedInJan, 2021- Oct, 2024 -
Learning Excel 2019
LinkedInOct, 2020- Oct, 2024 -
Public Speaking for Beginners
Public Speaking LondonOct, 2017- Oct, 2024 -
Personal Performance Coach
The Coaching AcademyJun, 2014- Oct, 2024 -
Trainer for apprenticeship
IHK Frankfurt am MainFeb, 1999- Oct, 2024
Experience
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Club Europe Group Travel
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Senior Operations Manager
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Jan 2009 - Present
Recruited by Club Europe to develop and operate specialised school music and educational tours as well as adult music tours around eleven countries in Europe. Personal contract with the national customer-base. My responsibilities include:- Organising the accommodation in the areas and countries the customers are planning on travelling. Arranging all itineraries and complimentary ground arrangements.- Liaise with local authorities and organisers to ensure concert venues and promote the concerts once planned.- Building up a rapport with customers, following up their enquiries, requesting the groups’ appropriate concert venues and advising on their travel plans, developing customised client packages.- Researching and developing new areas and products to widen the company's portfolio of destinations. - Covering for the colleagues’ countries in their absence, including assigning daily responsibilities and instructing new colleagues to the systems.- Use of computer-based booking applications and Microsoft Office tools in daily role.- Various administrative activities primarily related to booking including: billing, itinerary lists, third party and first party confirmation. - Accompanying groups as a tour manager and representative of the company to liaise with the local authorities and organisers and guarantee a smooth tour for the groups.
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Flight Centre Travel Group
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Australia
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Travel Arrangements
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700 & Above Employee
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Senior Consultant
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Aug 2007 - Aug 2008
Recruited by the Flight Centre to develop specialised round the world trips for their international customer-base. My responsibilities included:- Organising individual, complex multi-stop itineraries and complimentary ground arrangements.- Building up a rapport with customers, following up their enquiries and advising on their travel plans, developing customised client packages.- Covering for the manager in his absence, including assigning daily responsibilities and instructing new colleagues to the systems.- Use of computer-based booking applications and Microsoft Office tools in daily role.- Various administrative activities primarily related to booking including: billing, itinerary lists, third party and first party confirmation and signing, regulatory sign-off etc.
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American Express Global Business Travel
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United States
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Travel Arrangements
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700 & Above Employee
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Senior Consultant
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Jan 2007 - Jul 2007
Recruited by AMEX in the UK to deliver luxury leisure and business travel to Gold and Platinum Card Holders. Responsibilities included:Interpreting the needs of the Customer and their required experience by tailoring high class trips in the space of minutes.- Daily third party calls to organise itineraries.- Daily customer contact. - Handling customer complaints.- Following up on group bookings, including accommodation, city guides, restaurants reservations and meeting room booking.- Managing the project to build an accurate, organised record system.- Creating templates, to facilitate a quick working progress.
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Senior Consultant
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Mar 2006 - Dec 2006
Recruited by AMEX in Frankfurt to provide luxury leisure travel to elite Centurion Customers. My role included:- Daily contact on the phone with high-end and VIP clients, building up repeat clientele.- Designing and coordinating individualised luxury holidays.- Using internal and highly confidential data systems.
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Reiseland American Express
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Germany
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Hospitality
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Assistant Manager
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Jan 2001 - Jan 2006
Following my success in my senior role I was promoted to Assistant Manager, leading a team of five directly reporting to me. My role was to advise customers on their leisure trips via external and internal business partners as well as ensuring business as usual included:- Managing a team of five people through supervision, organising workflow and leading team meetings.- Marketing of mailings and advertisements for all front office offers.- Managing HR processes for my team.- Customer facing role with big focus on achieving sales targets.- Customer contact both nationally and internationally in person and via telephone queries and e-mail.
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Senior Consultant
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Jan 1998 - Dec 2001
Recruited by Reiseland to provide Travel Services to the general public. My role included:- Daily customer focused bookings by phone, e-mail and in person.- Sales and achieving the target by quickly building up repeat clients.- Various administrative duties, primarily related to booking- In-house Training for Junior Consultants and Trainees
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American Express Global Business Travel
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United States
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Travel Arrangements
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700 & Above Employee
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Travel Agent
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Aug 1996 - Jan 1998
Recruited by AMEX Travel to consult, advise and book travel for the general public. My role included:- Consulting with customer on best travel options depending on customer needs.- Daily customer contact facing interaction by phone and in person. Recruited by AMEX Travel to consult, advise and book travel for the general public. My role included:- Consulting with customer on best travel options depending on customer needs.- Daily customer contact facing interaction by phone and in person.
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Education
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1992 - 1995
Julius-Leber-Schule Frankfurt
Travel Agent Diploma, Travel Agent -
1984 - 1992
Altkönigschule Kronberg
German Abitur (A-levels) -
1983 - 1984
Lycée Français de Francfort
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1976 - 1983
Collège Protestant Français Beyrouth
Community
