Experience

The Sisters' Travels

• United States
• Travel Arrangements
• 1 - 100 Employee

• Co-Founder

  • Mar 2023 - Present

  United States The Sisters' Travels specializes in creating unique, custom itineraries around the world. Co-Founder / Custom Travel Consultant / Marketing Manager



Travel

• World Traveler (89 countries on 6 continents)

  • Jul 2014 - Present

  World - Organized & financed travel to 89 countries - Created weekly budgets for flights, food, accommodation & activities - Founded The Sisters’ Travels, a blog based on teaching others how to budget travel - Promoted travel through Instagram & garnered sponsorships/discounts - Pursued higher education in Italy (2014 – 2015) - Achieved a 1-year Australian work visa & taught children tennis & swimming - Dedicated 17 summer weeks (2015 – 2017) to serve as English 4 Fun Teachers in… Show more - Organized & financed travel to 89 countries - Created weekly budgets for flights, food, accommodation & activities - Founded The Sisters’ Travels, a blog based on teaching others how to budget travel - Promoted travel through Instagram & garnered sponsorships/discounts - Pursued higher education in Italy (2014 – 2015) - Achieved a 1-year Australian work visa & taught children tennis & swimming - Dedicated 17 summer weeks (2015 – 2017) to serve as English 4 Fun Teachers in Austria Show less



TourRadar

• Austria
• Travel Arrangements
• 100 - 200 Employee

• Social Media Manager + Marketing Specialist

  • Jul 2021 - Oct 2022

  Social Media: - Managed TourRadar's global organic social media platform (Facebook, Twitter, Instagram, LinkedIn, Pinterest) - Devised a social media strategy that aligned with the core audiences across platforms like Facebook, Instagram, and LinkedIn Produced weekly content for all of the social media platforms Created, organized, and reported on all the organic social media for campaigns, contests, and key events (i.e. Adventure Together) - Managed existing relationships and… Show more Social Media: - Managed TourRadar's global organic social media platform (Facebook, Twitter, Instagram, LinkedIn, Pinterest) - Devised a social media strategy that aligned with the core audiences across platforms like Facebook, Instagram, and LinkedIn Produced weekly content for all of the social media platforms Created, organized, and reported on all the organic social media for campaigns, contests, and key events (i.e. Adventure Together) - Managed existing relationships and vetted upcoming partnership opportunities with social media influencers - Developed a social media content calendar with the Marketing team to ensure that TourRadar's social media presence aligned with all parallel marketing efforts - Worked closely with Design to ensure that the overall message, look, and feel of the content correctly represented the TourRadar brand - Collaborated with Customer Support to establish a workflow for handling customer complaints on social media Email & Marketing Automation: - Planned, executed, and reported on the performance of global and targeted email campaigns - Created and launched a new automated email campaign that helped increase TourRadar's bookings and CTR and accounts for 10% of all email traffic to TourRadar. - Planned, executed, and reported on all sales campaigns and the 2x weekly sales newsletter - Managed automated email campaigns - Planned, executed, and reported on all emails for TourRadar's groundbreaking B2B event, Adventure Together - Identified and targeted different audience segments - Worked closely with design, content, tech, BI, and wider marketing teams

• Customer Support Team Lead

  • Oct 2019 - Jul 2021

  - Managed operational duties including refunds, payment issues, pricing errors, etc. - Devised a global team roster for TourRadar's Canadian, Australian, and Austrian offices. - Organized the daily roster/schedules for Austria's regional team of 20 and handled all of their vacation requests, sick leave, maternity leave, etc. - Worked with the Customer Support Tech team on new projects and releases to help improve processes - Lead the weekly Customer Support team meetings -… Show more - Managed operational duties including refunds, payment issues, pricing errors, etc. - Devised a global team roster for TourRadar's Canadian, Australian, and Austrian offices. - Organized the daily roster/schedules for Austria's regional team of 20 and handled all of their vacation requests, sick leave, maternity leave, etc. - Worked with the Customer Support Tech team on new projects and releases to help improve processes - Lead the weekly Customer Support team meetings - Mentored and motivated the Customer Support team during one of the toughest periods in the travel industry's history - Handled serious customer complaints - Performed yearly reviews for team members - Led bi-weekly 1 to 1's with team members to help nurture personal development - Discussed performance, goals, concerns, and QA's - Conducted 1 to 1's with People Leads to make sure the team performance was tracking well - Assisted with the launch of TourRadar's German market (from the Customer Support side)

• Customer Support People Lead

  • May 2019 - Oct 2019

  Vienna, Austria - Had bi-weekly 1 to 1's with team members to help nurture personal development - Discussed performance, goals, and concerns - Had bi-weekly QA's with team members and provided feedback on performance and areas of improvement - Assisted the Team Lead with operational duties including refunds, payment issues, pricing errors, etc. - Resolved complex bookings, complaints, and tech issues - Mentored and helped train new starters - Facilitated ongoing training for all team… Show more - Had bi-weekly 1 to 1's with team members to help nurture personal development - Discussed performance, goals, and concerns - Had bi-weekly QA's with team members and provided feedback on performance and areas of improvement - Assisted the Team Lead with operational duties including refunds, payment issues, pricing errors, etc. - Resolved complex bookings, complaints, and tech issues - Mentored and helped train new starters - Facilitated ongoing training for all team members with operators & internal training units - Collaborated with the other Team and People Leads from Austria, Australia, and Canada on rosters, team motivation, and strategies to hit core sales targets & care metrics

• Travel Expert

  • Apr 2018 - May 2019

  Vienna, Austria Travel Expert



Backroads

• United States
• Travel Arrangements
• 700 & Above Employee

• Trip Leader

  • Mar 2017 - Feb 2018

  Europe - Provided superior customer service - Adapted to working in a variety of roles & countries to ensure overall trip success - Led & supported biking trips in: Germany, Austria, France and the Netherlands - Successfully managed trips ranging from 17 to 30 people - Worked with various co-leaders who had differing beliefs, personalities & cultural backgrounds - Maintained strong communication with diverse guests (CEO’s, VP’s, physicians, families, etc.) - Utilized German to… Show more - Provided superior customer service - Adapted to working in a variety of roles & countries to ensure overall trip success - Led & supported biking trips in: Germany, Austria, France and the Netherlands - Successfully managed trips ranging from 17 to 30 people - Worked with various co-leaders who had differing beliefs, personalities & cultural backgrounds - Maintained strong communication with diverse guests (CEO’s, VP’s, physicians, families, etc.) - Utilized German to create strong relationships with subcontractors & vendors - Managed trip bookings & reservations (hotels, restaurants, wine tastings, transportation, etc.) - Gained technical knowledge necessary to safely stage & fix bikes (Specialized, Tandem, E-bikes) - Trained to drive manual 9-seater vans (with bikes on top) & trailer throughout Europe - Promoted Backroads through Instagram & Backroads’ Blogs - Maintained guest safety + CPR certified Show less



Young Austria

• Betreuer (Camp Counselor)

  • Jul 2015 - Jul 2017

  Austria *Worked 17 weeks for Ya! from 2015 - 2017 - Created daily English (as a second language) lessons for kids ages 9-16 years old - Assisted in the daily planning & execution of all educational & sports activities - Provided 24/7 (7 days a week) support for the camp children & their families - Helped lead & monitor camps ranging from 16 – 104 kids - Collaborated with colleagues from all over the world - Utilized German to bridge barriers with children who experienced… Show more *Worked 17 weeks for Ya! from 2015 - 2017 - Created daily English (as a second language) lessons for kids ages 9-16 years old - Assisted in the daily planning & execution of all educational & sports activities - Provided 24/7 (7 days a week) support for the camp children & their families - Helped lead & monitor camps ranging from 16 – 104 kids - Collaborated with colleagues from all over the world - Utilized German to bridge barriers with children who experienced shyness or homesickness - CPR certified Show less



Tennis Coach Australia

• Tennis Coach

  • Jan 2016 - Apr 2016

  Sydney, Australia - Coached children ages 3-18 and adults in both individual and group lesson. - Instructed the children and adults in drills, technique, strategy, and maintaining composure on the tennis court. - Acted as a hitting partner for high level players.



Ganzo Restaurant

• Restaurant Manager Trainee

  • Sep 2014 - Apr 2015

  Florence Area, Italy - Assumed the duties of a restaurant manager at our student-run restaurant. - Served as a waitress, waiting tables and greeting customers. - Worked as a barista making simple drinks such as espressos, macchiatos, lattes and hot chocolates.



Tennis Coach America

• Tennis Coach

  • Jan 2009 - Dec 2014

  United States Coach in the junior tennis camps for children ages 8-18. Instruct the children in technique, strategy, and maintaining composure on the tennis court. Conduct one-on-one training with a few students (private lessons)



Sherwin-Williams

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Assistant Manager

  • Jul 2013 - Aug 2014

  Manage a team of five and assumed full responsibility of the store when the manager was away. Train future assistant managers, managers, district managers, etc. for Sherwin Williams. Increase sales and customer base through numerous sales calls and on-site visits. Work with customers on a day to day basis.



Athlete Network

• United States
• Software Development
• 1 - 100 Employee

• Intern

  • Aug 2012 - Dec 2012

  Learn how to conduct professional meetings with the Athletic Director, coaches, staff, and senior athletic administration. Enhance my public speaking skills by presenting to over 80 student-athletes at a “Career Athletes Registration Day” that I planned, organized and conducted. Utilize Social Media to increase awareness of Career Athletes. Finish in the top 5% of the Internship program.