Volunteer Member

• Feb 2023 - Present

Project Portfolio Manager

• Jan 2020 - Present

Senior Business Planner

• Jan 2019 - Dec 2019

Responsible for the:• Leading the Agency Workforce Planning; Demand forecast for all organizational units (production and enabling) and across all portfolio (services and projects);• Delivering the Agency three-year Business Plan in alignment with the financial plan;• Implementing an Innovation café to assess and select initiative in support of the Agency Digital Endeavour; • Close collaboration with HR and Finance to ensure a correct forecast in terms of Agency Workforce; Revenue and Costs. Show less

Head Of Project Management Office

• May 2018 - Dec 2018

• Project and Service Portfolio Management quality reporting in support of the Service Line Chief;• Yearly Business Execution Plan preparation in support of the Service Line Chief;• Alignment to COO office processes in portfolio management

Digital Tranformation managing consultant/owner

• Sep 2015 - Jan 2019

Provide consulting services to several clients in the following domains: - Large Digital Transformation Program for new Sales and Marketing organization - CRM Solution selection (Salesforce- MS Dynamics – Efficy) - Vendor Management - RFP preparation for private and public sectors (European Institutions) - Change Management in the context of a business or IT organization transformation - IT Contract and Service Management - Financial Management - IT Governance definition - Project Management Office and Resource Management Implementation - Strong interest in Digital Transformation and Lean Management Clients: UCM, ECC DIGIT, others undisclosed Show less

EUROCONTROL Account Delivery Executive (BULL take over of ATOS)

• Apr 2015 - Sep 2016

Key responsibilities: • Revenue increase and project margin follow-up • Customer relationship • Contract management • Business development of the current client portfolios Key responsibilities: • Revenue increase and project margin follow-up • Customer relationship • Contract management • Business development of the current client portfolios

Head of Project Portfolio

• Feb 2014 - Mar 2015

I was responsible for the day-to-day operations of the Integration Division department, the Financial and Delivery reporting towards the group. I managed a team of 15 project managers within the division.

Delivery Manager

• Sep 2011 - Jan 2014

CRM Program Manager

• Jan 2010 - Sep 2011

Responsible of projects portfolio within the CRM domain for about 4 Mio Euro

CRM Project Manager

• Sep 2006 - Dec 2009

Responsible of the a global deployment for a Siebel 8.0 application for the front and the middles offices (Sales and servicing)

CRM Senior Consultant

• Aug 2001 - Aug 2006

European Customer Relationship Leader

• Nov 1998 - Jul 2001

• Defining long term solution for the CRO ( Customer Relations Officer) group activities; • Deciding goodwill-compensations and refund policies in conjunction with the Senior Management in order to define a strategic approach for the optimal customer satisfaction at European level; • Responsible to train, coordinate and support all the CRO’s located in other European countries; • Defining long term solution for the CRO ( Customer Relations Officer) group activities; • Deciding goodwill-compensations and refund policies in conjunction with the Senior Management in order to define a strategic approach for the optimal customer satisfaction at European level; • Responsible to train, coordinate and support all the CRO’s located in other European countries;

Junior Consultant

• 1996 - 1998

Stagiaire

• 1996 - 1996