Experience

CPT Group, Inc. Class Action Administrators

• United States
• Legal Services
• 1 - 100 Employee

• Case Support Representative I

  • Feb 2018 - Present

  *Answer incoming calls from attorneys and class members possibly included in a Class Action Lawsuit regarding questions about a case. *Responsible for ensuring the quality of service provided on Class Member requests with constant review of timely processing of data within the company within each call. *Performs initial review of case information and protocols to ensure the comprehension and ease of streamlining of data within my department. *Completes research on case processing regarding class member requests and reports trends or concerns to department manager. Show less



SCHOOLS FIRST FCU

• Service Delivery Representative III

  • Nov 2008 - Apr 2012

  * Provided outstanding customer service on all incoming calls of existing and potential members as well as team member inquiries. * Responsibilities included processing new accounts while educating all new and existing members on all offerings of banking services. * Performed various file maintenance procedures including processing requests for address changes and ordering products such as ATM cards and checks. * Daily duties included specific research on accounts, identifying and correcting member account problems. Show less



Commerce Title Company

• United States
• Real Estate
• 1 - 100 Employee

• Support Coordinator

  • Jan 2005 - Dec 2007

  * Reviewed customer files to ensure that title insurance applications were correctly documented and paid. * Processed all areas of data entry into CRM system while verifying that all customer data was valid. * Successfully saved the company hundreds of dollars by carefully reviewing all files to insure all data and documentation was correct then addressing all mistakes in customer files and correcting them before title applications were completed. * Reviewed customer files to ensure that title insurance applications were correctly documented and paid. * Processed all areas of data entry into CRM system while verifying that all customer data was valid. * Successfully saved the company hundreds of dollars by carefully reviewing all files to insure all data and documentation was correct then addressing all mistakes in customer files and correcting them before title applications were completed.



ORLANDO MATTA/CONTRACTOR

• Secretary

  • Jun 2003 - Nov 2004

  * Helped in establishing customer’s service needs and time frame for a project as well as discussing all product offerings and services in detail. * Organized the filing of records for each individual customer. * Worked closely with lead contractor of projects to be completed. * Helped in establishing customer’s service needs and time frame for a project as well as discussing all product offerings and services in detail. * Organized the filing of records for each individual customer. * Worked closely with lead contractor of projects to be completed.



SHARON’S TUTORING

• Tutor

  • Sep 2002 - Apr 2003

  * Reviewed lesson plans with students and set future academic goals. * Formulated sample problem exercises and reviewed them with students after completion. * Tested student’s progress with random short quizzes meanwhile offering encouragement and moral support. * Reviewed lesson plans with students and set future academic goals. * Formulated sample problem exercises and reviewed them with students after completion. * Tested student’s progress with random short quizzes meanwhile offering encouragement and moral support.