Sabina Martinsson
Support Technician at Tyresö kommun- Claim this Profile
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Swedish Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Cambridge Proficiency English
-Jun, 2008- Nov, 2024 -
Cambridge Advanced English
-Jun, 2007- Nov, 2024
Experience
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Tyresö kommun
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Sweden
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Government Administration
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700 & Above Employee
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Support Technician
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Dec 2016 - Present
User support via phone and remote and onsite, registration and management of cases. Troubleshooting in different systems. Management of user accounts in HAG. Remote control and software installation through SCCM. Troubleshooting the Office suite. Troubleshooting printers. Superuser in and part of the implementation of TOPdesk. Servicedesk responsible for ordering telephone subscriptions. User support via phone and remote and onsite, registration and management of cases. Troubleshooting in different systems. Management of user accounts in HAG. Remote control and software installation through SCCM. Troubleshooting the Office suite. Troubleshooting printers. Superuser in and part of the implementation of TOPdesk. Servicedesk responsible for ordering telephone subscriptions.
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H&M
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Sweden
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Retail
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700 & Above Employee
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Helpdesk
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Oct 2016 - Dec 2016
Consultant by Poolia Consultant by Poolia
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Poolia Sverige
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Sweden
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Staffing and Recruiting
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300 - 400 Employee
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IT-consultant
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Sep 2011 - Dec 2016
Working as a technician on various assignments for Poolia Working as a technician on various assignments for Poolia
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Tieto
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Finland
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Information Technology & Services
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700 & Above Employee
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Support technician
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Sep 2011 - Sep 2016
Consultant by Poolia November 2011 - current Service Desk, Haninge, Nynäshamn Södertälje and Sollentuna Municipality User support via phone and remote, registration and management of cases. Troubleshooting in different systems. Management of VPN with RSA tokens and the addition of pin codes and synchronization. Management of user accounts in Portwise. Remote control and software installation through SCCM. Troubleshooting the Office suite. Management and creation of user accounts in Forefront Identity Manager. Creation of access groups in Active Directory and directory structure. HandlingVDI in Citrix. Troubleshooting printers. Technical environment: Windows Server 2008 and 2012, Microsoft System Center Configuration 2012, Forefont Identity Manager, Active Directory, Portwise, RSA, Microsoft Office, Microsoft Exchange 2010, Microsoft Exchange 2013, Citrix Desktop Director, Windows 7, Windows XP, SAFECOM September 2011 - November 2011, Tieto Service Desk, Modern Times Group User support via phone and remote, registration and management of cases. Troubleshooting various system and management of rights in AD. Creation and handling of mail boxes in Exchange. Publication of applications in SCCM. Technical environment: Windows Server 2010, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows 7 Show less
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Dicom Data AB
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Sweden
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IT Services and IT Consulting
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1 - 100 Employee
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Support technician
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Apr 2011 - Sep 2011
Consultant by Dfind User support via phone and remote, registration and management of cases. Troubleshooting various system and management of rights in AD. Setup of email accounts in the cloud. Inventory of the server, and troubleshooting of backup. Technical environment: Windows Server 2008, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows 7, Windows XP, Kaseya Consultant by Dfind User support via phone and remote, registration and management of cases. Troubleshooting various system and management of rights in AD. Setup of email accounts in the cloud. Inventory of the server, and troubleshooting of backup. Technical environment: Windows Server 2008, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows 7, Windows XP, Kaseya
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Dfind IT
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Sweden
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Staffing and Recruiting
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1 - 100 Employee
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IT-consultant
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Feb 2011 - Sep 2011
Working as a technician on various assignments for Dfind Working as a technician on various assignments for Dfind
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Statens institutionsstyrelse
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Sweden
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Government Administration
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700 & Above Employee
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Support technician
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Feb 2011 - Mar 2011
Consultant by Dfind. Helpdesk User support via phone, remote and local. Registration and handling of cases. Troubleshooting software and hardware. Administration of permissions in AD and Exchange. Installation of computers. Create new users and configure the mailbox. Technical environment: Windows Server 2008, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows XP Consultant by Dfind. Helpdesk User support via phone, remote and local. Registration and handling of cases. Troubleshooting software and hardware. Administration of permissions in AD and Exchange. Installation of computers. Create new users and configure the mailbox. Technical environment: Windows Server 2008, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows XP
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Swedish Match
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Sweden
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Tobacco Manufacturing
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700 & Above Employee
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Support technician
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Nov 2010 - Dec 2010
Consultant by Atea Service Desk 1st line User support via phone and remote, registration and management of cases. Easier troubleshooting of software and hardware locally. Installing software via SMS. Technical environment: Windows Server 2008, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows 7, Windows XP, SMS Consultant by Atea Service Desk 1st line User support via phone and remote, registration and management of cases. Easier troubleshooting of software and hardware locally. Installing software via SMS. Technical environment: Windows Server 2008, Active Directory, Microsoft Office, Microsoft Exchange 2010, Windows 7, Windows XP, SMS
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Atea Sverige
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Sweden
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IT Services and IT Consulting
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700 & Above Employee
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IT-consuktant
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Sep 2010 - Dec 2010
Working as a technician on various assignments for Atea Working as a technician on various assignments for Atea
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Region Stockholm
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Sweden
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Government Administration
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700 & Above Employee
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Practical work
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Mar 2010 - Jun 2010
NT-group Inventory of servers regarding backup size, disk space and RAM. Installation of servers and hardware replacement. Technical environment: Windows Server 2008, Windows Server 2003, Active directory NT-group Inventory of servers regarding backup size, disk space and RAM. Installation of servers and hardware replacement. Technical environment: Windows Server 2008, Windows Server 2003, Active directory
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Cinnober Financial Technology
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Sweden
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Financial Services
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1 - 100 Employee
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Practical work
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Mar 2008 - Jun 2008
Internal IT-support Configured switches and access points and updated the firmware, installed and configured computers, installation of servers, reconfigured KVM system, reconnected in the telephone system, easier troubleshooting of users' computers. Schooling of another LIA student in the various systems. Technical environment: Windows Server 2003 and 2008, Active Directory, Microsoft Office, Microsoft Exchange 2007, Windows XP, KVM Internal IT-support Configured switches and access points and updated the firmware, installed and configured computers, installation of servers, reconfigured KVM system, reconnected in the telephone system, easier troubleshooting of users' computers. Schooling of another LIA student in the various systems. Technical environment: Windows Server 2003 and 2008, Active Directory, Microsoft Office, Microsoft Exchange 2007, Windows XP, KVM
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Education
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2008 - 2010
KYH
IT Management -
2005 - 2008
International IT College of Sweden
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