Experience

Haché

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Jul 2020 - Present



Carluccio's

• United Kingdom
• Hospitality
• 400 - 500 Employee

• waitress

  • Dec 2014 - Present

  * Participate sales training and upsetting techniques.* Serving customers, took reservations and maintained the reservations book.* Responsible for the quality service in the restaurant.* Interaction with guest, perfect knowledge of products, fast and professional service.

• Deli assistant / Supervisor

  • Nov 2017 - Oct 2020

  * Takes a supervisory role on a day-to-day basics in a retail environment.* Achieves personal sales targets in line with KPI objectives.* Support the Manager with recruitment and providing training.* Creates a welcoming environment and provides excellent customer service including learning about products.* Ordered and managed stock and stocked shelves.* Served and assisted customer on checkouts.* Answered the phone and helped with queries and complains, remaining professional at all the times.* Helped train new members of staff. Show less



Restaurator coal

• Menager

  • Dec 2010 - Dec 2014

  *Opening and closing the restaurant, making sure that all work duties were complete and tables were properly set before, during and after opening hours. * Participate in sales training and upsetting techniques. * Responsible for the supervision of whole food and beverage operation. * Performing stock control, cashing up procedure opening, maintaining and closing Comtrex system: cleaning checklist, rota responsibility and maintaining the standards set by the General Manager. * Attending to all managers meeting and taking active part of it. * Observing service methods and making suggestions for improvements. * Ensuring restaurant maintains a high standard of service and complies with health and safety standards as well as Mystery Diner reports. * Provided excellent guest satisfaction and increased productivity standards by using available sources. Show less



Coal Kitchen

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Head Waiter

  • Aug 2010 - Dec 2010

  * Responsible for floor and bar team. * Supplying the highest possible levels of customer care and service whether in the public eye or back of house areas. * Checking restaurant on daily basis to ensure cleanliness, high quality service standards and food presentation are maintained. * Training new staff as well as existing employees in better service, higher service standards, up selling, better communication with guests etc. * Fully responsible for the smooth running and opening of the restaurant without manager. Show less



Glenmore House

• Hospitality
• 1 - 100 Employee

• Front of the House Team Member

  • Feb 2004 - Aug 2010

  * Responsible for excellent operation and presence of a bar and floor as well as providing quality service as a waiter and bartender according to high company standards with high quality standards. * Taking a part and finishing company high standard floor and bar training. * Serving functions, weddings, conferences, meetings, privet dining and banquets with a biggest room capacity 155 sittings. * Serving great selection of wines, champagnes, beers, liquor, liqueurs, cocktails, mocktails, teas, coffees, smoothies, soy drinks, bar snacks as well starters, mains, Sunday roast, canapés etc. * Full responsible for opening and closing bar, as well as floor area. Show less