Experience

Leathams Ltd

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Credit Control Supervisor

  • Aug 2016 - Present

  Providing day to day management of the Credit Control team – motivating and leading the team and in conjunction with the Credit Manager, implement strategic change within the team to develop processes and efficiency. Managing the Ingredients and Foodservice sales ledger sector. Consistently reaching out the customers to discuss outgoing improvements to ensure prompt payment. Cash allocation and reconciliation. Receiving incoming calls and record all queries promptly and accurately. Processing price claims, delivery claims and retro discounts. Liaising with Sales, Customer Service, Logistics and Stock Investigations team to resolve client's queries. Key business user for IT developments and process improvements. Maintaining aged debt to a minimum and minimising risks of potential bad debt. Preparing account statements for the customers. Setting up customer's accounts and maintaining accurate client records. Reporting on a regular basis to Credit Manager and discussing appropriate course of action. Monitor the credit control mailbox and ensure queries are responded to in a timely manner. Build and maintain strong working relationships, both internally and externally ensuring high standard of service are provided at all times. Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Credit Controller

  • Nov 2015 - Aug 2016

  Contacting clients in the Education Sector to facilitate timely collections by both email and phone to reduce debt. Cash allocation and reconciliation. Providing supporting documentations (timesheets) when requested. Ensuring all conversations regarding outstanding debts are logged on the system. Preparing statements for the customers. Maintaining accurate and up to date client records. Receiving incoming calls and record all queries promptly and accurately. Contacting clients in the Education Sector to facilitate timely collections by both email and phone to reduce debt. Cash allocation and reconciliation. Providing supporting documentations (timesheets) when requested. Ensuring all conversations regarding outstanding debts are logged on the system. Preparing statements for the customers. Maintaining accurate and up to date client records. Receiving incoming calls and record all queries promptly and accurately.



ABInBev

• Prague, The Capital, Czech Republic

• Senior Credit Controller

  • Mar 2011 - Jan 2015

  Maintaining a ledger of On Trade and Take Home accounts – managing credit control and debt management activities. Maximizing cash collection. Cash allocation and reconciliation. Resolving customer issues related to pricing, delivery and retro discounts. Daily management of debts and collections: proactive and reactive. Contacting the Account Manager and Finance Manager with regards to the status of the customer account. Supervising two members of the team to achieve team’s target. Cash Flow Forecast for ABInBev’s accounts Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Process assistant Credit and Collections

  • Oct 2007 - Dec 2010

  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Notified customers with overdue debt, attempting to secure payments. Recorded information about financial status of customers and status of collection efforts. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Notified customers with overdue debt, attempting to secure payments. Recorded information about financial status of customers and status of collection efforts.



Terra Structures

• Cluj-Napoca, Romania

• Project Assistant

  • Jun 2007 - Oct 2007

  Administrative support: prepared the documentation for new contracts, managing the relation with potential customers. Technical support: established and maintained relations with local authorities, suppliers and specialised personnel (architects, lawyers, designers). Administrative support: prepared the documentation for new contracts, managing the relation with potential customers. Technical support: established and maintained relations with local authorities, suppliers and specialised personnel (architects, lawyers, designers).



ALPINE Bau GmbH

• Construction
• 100 - 200 Employee

• Assistant Manager

  • Apr 2004 - Oct 2006

  Organized and maintained Cash Flow Charts, Payment Certificates, Monthly Reports. Planned and scheduled meetings and appointments. Archived invoices and contracts. Composed and translated letters. Managed the relation between the contractor and builders. Organized and maintained Cash Flow Charts, Payment Certificates, Monthly Reports. Planned and scheduled meetings and appointments. Archived invoices and contracts. Composed and translated letters. Managed the relation between the contractor and builders.