Sabbir Alam Ridwan
Customer Engagement Officer at the 'X'- Claim this Profile
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English Full professional proficiency
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Bangla/Bengali Native or bilingual proficiency
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Hindi Limited working proficiency
Topline Score
Bio
Credentials
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Higher Secondary Certificate (HSC)
Board of Intermediate and Secondary Education, Dhaka,Aug, 2015- Nov, 2024 -
Secondary School Certificate (SSC)
Board of Intermediate and Secondary Education, Dhaka,Jun, 2013- Nov, 2024 -
Junior School Certificate (JSC)
Board of Intermediate and Secondary Education, Dhaka,Dec, 2010- Nov, 2024
Experience
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X - Integrated Marketing Agency
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Bangladesh
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Advertising Services
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100 - 200 Employee
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Customer Engagement Officer
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Jun 2017 - Present
Responsibilities: - Respond to customer's query on queue basis via digital social media to maintain an optimum service level. - Maintaining proper co-ordination with different stakeholders to ensure proper escalation of critical issues. - Provide one-stop quality information to ensure positive customer experience and capture appropriate insights. - Maintaining targeted KPI on a regular basis. - Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention and acquisition. - Enhance Robi Axiata's brand image and also build good customer relations in the process. - Participate in special activities on ad-hoc basis to cope with dynamic business need. - Manage deadlines and handle difficult situation with calmness and presence of mind.
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WordPress
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Technology, Information and Internet
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700 & Above Employee
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UI/UX Designer
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May 2017 - Present
WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins and widgets and themes, WordPress is limited only by your imagination. (And tech chops.) WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins and widgets and themes, WordPress is limited only by your imagination. (And tech chops.)
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Asiatic Experiential Marketing Limited
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Bangladesh
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Advertising Services
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100 - 200 Employee
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Guest Management of 136th Inter Parliamentary Union Assembly
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Apr 2017 - Apr 2017
The Inter-Parliamentary Union (IPU; French: Union Interparlementaire (UIP)) is a global inter-parliamentary institution established in 1889 by Frédéric Passy (France) and William Randal Cremer (United Kingdom). It was the first permanent forum for political multilateral negotiations Responsibilities: - Assisting 2000+ foreign delegates in 15 hotels and BICC with the team - Assisting the VVIPs, VIPs and the foreign delegates in the assembly inauguration program The Inter-Parliamentary Union (IPU; French: Union Interparlementaire (UIP)) is a global inter-parliamentary institution established in 1889 by Frédéric Passy (France) and William Randal Cremer (United Kingdom). It was the first permanent forum for political multilateral negotiations Responsibilities: - Assisting 2000+ foreign delegates in 15 hotels and BICC with the team - Assisting the VVIPs, VIPs and the foreign delegates in the assembly inauguration program
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Education
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University of Dhaka
Bachelor of Business Administration (BBA), Marketing -
2016 - 2016
Bangladesh University of Professionals
Bachelor of Social Science (BSS), Development Studies -
Rajuk Uttara Model College
Higher Secondary Certificate (HSC), Business/Commerce -
Milestone College
Secondary School Certificate (SSC), Science -
Milestone College
Junior School Certificate (JSC)
Community
