Experience

Crystel.co

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Floor Support Agent

  • Nov 2022 - Present

  •Follow up with customers and merchants troubleshoot problemsand resolve their complaints or issues.• Support the project operations team and follow up with their requests .• Create training materials and give training sessions to new agentsand inform them about the project’s requirements and policies.• Ensure that all cases are documented qnd recorded •Making monthly reports for agents evaluation.

• Customer Service Specialist

  • Oct 2021 - Present

  Resolve all complaints and follow up with customers by communicating with themand resolving their complaints and issues in a timely manner.Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionProvide accurate, valid, and complete information by using the right methods/toolsEnsuring customers satisfaction .Inbound calls, Outbound Calls , Emails , Social media



Trizara nutrition and business center

• Amman, Jordan

• Therapeutic Dietitian

  • Jun 2021 - Jul 2021

  Counseling and meal planning for each case. Advise and guide patients on nutrition plans. Counseling and meal planning for each case. Advise and guide patients on nutrition plans.



N'ema Center For Nutrition and Consultation

• Amman, Jordan

• Public Health Dietitian

  • Apr 2021 - May 2021



JORDAN UNIVERSITY HOSPITAL

• Jordan
• Hospitals and Health Care
• 400 - 500 Employee

• Clinical Nutritionist

  • Feb 2021 - May 2021

  Assess patients nutritional and health needs Counsel clients on nutrition issues and healthy eating habits Create SOAP notes and follow the NCP to insure full diagnosis and intervention for each case. Develop meal and nutrition plans, taking clients’ preferences and budgets into account Evaluate and monitor the effects of nutrition plans and practices and make changes as needed Promote healthy lifestyles by educating patients abd groups about diet, nutrition, and the relationship between good eating habits and preventing or managing specific diseases Create educational materials about healthy food choices and lifestyle Keep up with or contribute to the latest food and nutritional science research Ensure quality control of raw materials and finished meals. Apply quality standards and ensure that the process of meal preparation is maintained Applying HACCP, ISO 22000 and Food safety standards. Assist in setting the schedule of meal plans Analyzing patient's health status, tracking dietary intake and educating patients on how to maintain a balanced diet. Entering patient information patient database.