Experience

WIN House (Edmonton Women's Shelter Ltd.)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Data Analyst

  • Jun 2023 - Present

  • Manage data collection system, entry, maintenance, and reporting in WIN House databases and file management systems. • Responsible for data accuracy, regular audits of data, and reporting issues regarding data collection and validity to appropriate channels. • Assists the Shelter Director with developing and maintaining procedures, forms, manuals, and records related to Outcome Tracker and Client Data. • Participates in ACWS Frontline Data Committee and Evaluation Committee of Practice. • Responsible for developing and managing reports and providing recommendations on improvements to data management and use. • Providing training and ongoing support to staff; developing and maintaining user training manuals • Designing an existing system to be user-friendly and easy to navigate. • Responsible for the collection, storage, and scheduled destruction of client and donor files. • Works with the executive leadership team to extract and manipulate data to generate useful business information. Show less



Compass Group Canada

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Analyst, Strategy & Analytics at E15 Group

  • Sep 2021 - Feb 2023

  • Manage all event data using various platforms and systems, manipulate sales data, analyze, summarize and visualize. • Provide data analytic reports and present them to help support business decision-makers. • Support, manage, or directly completely ad-hoc analytic projects as required. • Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium. • Develop reporting (heat maps, dashboards, slide decks, status updates) standards and formats for partner and operator end-use. • Communicate key guest insights and potential action items and provide thoughtful recommendations to stakeholders. • Analyze and build optimal solutions around variable labor and cost of sales management. • Leverage available artificial intelligence, consumer insights, and emerging technology tools to drive guest experience and profitability. • Develop mid-season review and year-end review reports about the business. Show less



DoinGud

• Switzerland
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer | Operations Team

  • Jul 2020 - Sep 2021



Computer Upgrading Specialists

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Jun 2019 - Sep 2019



Running Room Ltd

• Edmonton, Canada Area

• Computer Network Technician

  • Mar 2017 - Dec 2018

  • Provide excellent end user support and problem resolution via telephone, email and in-person communication • Able to effectively diagnose problematic situations to immediately initiate corrective procedures to restore services • Provide consultation, advice, and guidance in the effective application of hardware and software products and contribute to technician knowledgebase as needed • Record, categorize and prioritize incidents and service requests according to defined processes to meet defined SLAs • Escalate incidents with accurate documentation to suitable technician partners and/or vendor, when required • Able to record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution • Provide support by using remote tools and diagnostic utilities to aid in troubleshooting • Train end users on reports and dashboards and explain the processes involved in developing IT usage • Provide full support to partners with technical issues and provide various business reports • Delivers administrative resources, inventory logistics and audit IT assets • Analyze, troubleshoot and resolve computer software and hardware issues • Operate hardware and software, install and upgrade, deploy and update operating systems Show less



City of Edmonton

• Edmonton, Alberta, Canada

• Data Collection Technician

  • Sep 2016 - Nov 2016



West Inventory Services (WIS) International Edmonton, AB, Canada

• Edmonton, Canada Area

• Inventory Associate

  • Oct 2013 - Jan 2015

  • Prepared accurate data and handled documentation effectively • Attended to inventory using detail orientation skills • Performed procedures that enhance analytical mathematics • Provided business analysis and contributed diverse analytical skills • Participated actively in a team work • Prepared accurate data and handled documentation effectively • Attended to inventory using detail orientation skills • Performed procedures that enhance analytical mathematics • Provided business analysis and contributed diverse analytical skills • Participated actively in a team work



Catholic Social Service Edmonton, AB, Canada

• Edmonton, AB, Canada

• Volunteer

  • Nov 2013 - Apr 2014

  -Scanned documents, printed and filed documents -Made calls/inquiries in order to record information of volunteers in to the database management system -Scanned documents, printed and filed documents -Made calls/inquiries in order to record information of volunteers in to the database management system



Refugee Department, Office of the Prime Minster, Kampala, Uganda

• Kampala,Uganda

• Interpreter (Contractual)

  • Feb 2013 - Jun 2013

   Interpreted directly in both English and a primary language (Amharic/Tigrgina) that meets the cultural/language needs of OPM clients,  Insured follow up with clients with appropriate receipt of needed services,  Provided translation and interpretation services for designated language as needed,  Maintained good working relationships with staff, and Government authorities, and other duties as assigned.  Interpreted directly in both English and a primary language (Amharic/Tigrgina) that meets the cultural/language needs of OPM clients,  Insured follow up with clients with appropriate receipt of needed services,  Provided translation and interpretation services for designated language as needed,  Maintained good working relationships with staff, and Government authorities, and other duties as assigned.



EASSI

• Kampala/Uganda

• Database Analyst

  • Jan 2007 - Jan 2013

  • Generated ongoing and ad-hoc reports to support daily activities and various research undertakings related to gender equality • Prepared training materials and provided training to various stakeholders on survey methodology and digital data collection. • Assessed, reviewed and validated data collection instruments • Cleaned, restructured, analysed and interpreted data • Managed and controlled user database privileges. • Generated ongoing and ad-hoc reports to support daily activities and various research undertakings related to gender equality • Prepared training materials and provided training to various stakeholders on survey methodology and digital data collection. • Assessed, reviewed and validated data collection instruments • Cleaned, restructured, analysed and interpreted data • Managed and controlled user database privileges.



Faculty of Science, Kyambogo University,

• Kampala, Uganda

• Data Processing Analyst

  • Feb 2011 - Aug 2011

  • Designed survey questionnaire and trained staff on data collection methods • Prepared and analyzed data using statistical software • Interpreted survey data using both qualitative and quantitative methods • Designed survey questionnaire and trained staff on data collection methods • Prepared and analyzed data using statistical software • Interpreted survey data using both qualitative and quantitative methods