Experience

Bakersfield Heart Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Quality Outcome Analyst

  • Feb 2023 - Present

  United States

• Quality Outcome Analyst

  • Feb 2023 - Present

  United States



BakersfieldPACE

• Medical Care Plan Coordinator

  • Jan 2022 - Feb 2023

  Bakersfield, California, United States Participate as a member of the interdisciplinary team, facilitate Care Planning meetings and provide leadership for effective care planning and problem solving for quality participant service. Responsible for the effective operation of the Care Planning Activities, including the routine requirements to meet participant needs; involves rigorous communication and coordination with all Innovative Integrated Health departments. Responsible for communicating directly with… Show more Participate as a member of the interdisciplinary team, facilitate Care Planning meetings and provide leadership for effective care planning and problem solving for quality participant service. Responsible for the effective operation of the Care Planning Activities, including the routine requirements to meet participant needs; involves rigorous communication and coordination with all Innovative Integrated Health departments. Responsible for communicating directly with interdisciplinary team staff, including home care coordinator, clinic nurse manager, social workers, activities coordinator, physical therapist, occupational therapists, dietitian, transportation coordinator, and personnel care attendants; and other center staff as assigned. Assist with development, oversight, implementation, and adherence to policies, procedures, and standards for all Care Planning Activities. Responsible for meeting Care Planning deadlines to maintain compliance. Responsible for the oversight of Care Planning logs and monitor for compliance. Send bi-monthly status reports on overall Care Planning compliance Constant communication with staff regarding real-time data Care Planning data Maintain documentation regarding annual participant recertification and maintain compliance. Ensure that the Care Plans are signed and activated within the allotted timeframe as specified in the Innovative Integrated Health Policies and Procedures manual. Participate in and contribute to Innovative Integrated Health management team. Responsible for adherence to all regulations, both federal and state, which govern the operations of a PACE organization and a licensed adult day care center. Maintain confidentiality regarding participant, staff, contractor, and organizational information. Attend and participate in staff meetings, in-services, projects, and committees as assigned. Adhere to and support the center’s policies, practices, and procedures.

• Social Worker

  • Feb 2021 - Mar 2022



coffee wholesale

• Head Of Sales

  • Aug 2018 - Feb 2023

  Miami/Fort Lauderdale Area



SEPHORA

• France
• Retail
• 700 & Above Employee

• Corporate Advisor

  • Mar 2016 - Sep 2018

  San Francisco Bay Area Answered 250 inbound and 75 outbound calls daily First to Organize and launch CHAT on sephora online store Met goals and expectation weekly Provided product knowledge to clients Presented product knowledge to staff members Organize daily meeting Managed clients account



Tenderlion Housing clinic

• Human Resources Specialist

  • Mar 2015 - Aug 2015

  San Francisco Bay Area Held phone screening for positions in the company Called to evaluate future employee references Created templates for emails and letters about employee status on position Created appreciation certificate for 1, 5 and 10 years employee Filed for new hire, and terminated employees Sent daily emails and post mails on a timely matter Check and answered voicemails daily Created 40 package 30 pages each for new hire employee weekly Created 10 badges weekly for new hire and… Show more Held phone screening for positions in the company Called to evaluate future employee references Created templates for emails and letters about employee status on position Created appreciation certificate for 1, 5 and 10 years employee Filed for new hire, and terminated employees Sent daily emails and post mails on a timely matter Check and answered voicemails daily Created 40 package 30 pages each for new hire employee weekly Created 10 badges weekly for new hire and present employee Answered incoming phone calls on questions about the legal department, finance and positions available in the organization Check and answered voicemails, emails and mails daily Decreased 99 percent miscommunication errors with clients and employee Increase time use for staff by completing and organizing projects Used Microsoft Outlook to communicate effectively Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2014 - Jan 2015

  Arcadia, CA -Gave exceptional customer service -Open new credit accounts -Provided product knowledge to customers -Met goals and expectation weekly -Worked in a team to achieve collective goals



Sport Chalet

• Customer Service Representative

  • May 2013 - Jul 2014

  Downtown Los Angeles -Offer friendly service to customers by responding to their needs and questions ensuring a memorable shopping experience -Attends training sessions, which vendors teach employees how to use their products -Suggesting a type shoe with the right technology or insole to build a better alignment for stride -Engaging with customer, asking questions to suggest the right product -Visual presentation standards throughout the store -Train, coach, and develop employees -Proficient SAP



California State University, Los Angeles

• United States
• Higher Education
• 700 & Above Employee

• Psychology Admission Counselor Assistant

  • Sep 2012 - Jul 2013

  Los Angeles, California, United States Create and conducted follow-up appointments with students and future students Provided information on admission requirements and procedures, undergraduate programs, financial aid and scholarships. Helped advisor with students road map to complete undergraduate program Helped advisor by keeping records of students graduate program Manage time, projects, and deadlines. Counsel prospective students to encourage campus visits Guided and help future students with application… Show more Create and conducted follow-up appointments with students and future students Provided information on admission requirements and procedures, undergraduate programs, financial aid and scholarships. Helped advisor with students road map to complete undergraduate program Helped advisor by keeping records of students graduate program Manage time, projects, and deadlines. Counsel prospective students to encourage campus visits Guided and help future students with application submission. Show less