Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Case Manager

  • Jul 2022 - Present



Gallagher Bassett

• United States
• Insurance
• 700 & Above Employee

• Case Manager

  • Jun 2021 - Jul 2022

• Admin Claim Assistance

  • Aug 2019 - Jun 2021

  • Providing professional and customer-focused Workers Compensation claims service to clients.• Working in conjunction with both external parties and internal teams• Assisting the admin team in the achievement of performance measures.• Delivering a positive customer service experience to clients.• Updating the client’s online platform.• Engaging with customers to respond to incidents and working with several teams to manage and escalate where required.• Providing Administrative support to various departments• Responding to the client’s emails and contact a daily basis. • Managing and prioritizing daily tasks and completing them promptly.



Allfloors Carpet Gallery

• Australia
• Construction

• Account Coordinator - Sales administrator

  • Dec 2018 - May 2019

  • Scanned and filed of all account’s document. • Monitored accounts payable, following up on outstanding balances when required. • Maintained digital and physical records of invoices and contracts. • kept up-to-date account records and oversee smooth transactions with clients. • Supported the Finance Manager and executives with projects and tasks when required. • Assisted in drafting project documentation (e.g. weekly project assessments, project status reports, project management plan) • Created purchase orders and processed order confirmation. • Processed payments and receipts. • Monitored and edited stock record via Excel sheet weekly. • Kept update inventory and new products in the system. • Monitored price list and changes from suppliers’ websites weekly. • Respond to customer queries via email.



Jadore

• Sales / Account receivable

  • May 2018 - Nov 2018

  Responsibilities: • Invoicing, accounts receivable and payable and other accounting functions. • Data entry and general administration. • Ensuring that financial documentation is prepared and sent out correctly. • Providing sales and technical team support. • Processing customer orders. • Working with inventory system. • Managing and developing relationships with key customer accounts. • Liaising with external customers and internal departments to provide and gather information, enabling customer requirements to be speedily and efficiently dealt with. • Processing, receipting and directing mail and incoming goods and dispatch of outgoing goods and mail. • Preparing daily report and submit to manager.



P&M Empire Group Sdn.Bhd

• Malaysia
• Wholesale
• 1 - 100 Employee

• Sales / Accounts Receivables Assistant

  • Apr 2015 - Feb 2017

  • Attended to incoming & outgoing correspondence, ensured all documents are handled promptly and accurately. • Supported the Finance Manager as required. • Created Monthly financial report. • Responded to customers and internal account queries in a timely and proficient manner. • General administrative support to the whole company. • Processed client correspondence and invoicing. • Attended to incoming & outgoing correspondence, ensured all documents are handled promptly and accurately. • Supported the Finance Manager as required. • Created Monthly financial report. • Responded to customers and internal account queries in a timely and proficient manner. • General administrative support to the whole company. • Processed client correspondence and invoicing.



Saba Information Technology

• Office Admin / Website Content Manager

  • Nov 2008 - Aug 2014

  • Managed workflow by assigning tasks to other administrative employees daily. • Generated memos, emails, and reports when appropriate. • Processed accounts, including accounts payable and receivable. • Updated weekly and monthly reports. • Scanned and filed of all accounts documents. • Operated company’s order invoicing system. • Ensured that deadlines were met, and work was completed correctly. • Conducted content audits to identify gaps and redundancies in the site content. • Created and implemented content schedules for people to produce or update content. • Wrote and edited web copy. • Deal with customer complaints or issues.



Doostane Nik

• Iran
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Admin Assistant / Customer Service

  • 2006 - 2008

  • Provided general administrative and clerical support including mailing, scanning, faxing and copying to management. • Maintained electronic and hard copy filing system. • Performed data entry and scan documents. • Managed calendar for Managing Director • Assisted in resolving any administrative problems. • Ran company’s errands to post office and office supply store. • Answered calls from customers regarding their inquiries. • Prepared and modify documents including correspondence, reports, drafts, memos, and emails. • Scheduled and coordinated meetings, appointments and travel arrangements for Managers. • Maintained office supplies for department.