Service Designer

• Jan 2020 - Present

Service Designer

• Mar 2017 - Jan 2020

Insight and Analytics Consultant

• Nov 2015 - Mar 2017

• Using data in developing digital services and marketing • Defining actionable KPIs based on business and user needs • Combining different data sources into visual dashboards • Using data in developing digital services and marketing • Defining actionable KPIs based on business and user needs • Combining different data sources into visual dashboards

Insight and Analytics Consultant

• Jun 2014 - Oct 2015

- Helping clients improve their business outcomes by understanding their customers better - Delivering holistic marketing insights from different data sources, such as research and web analytics - Brand positioning and development - Analyzing websites and their performance in different phases of the customer journey - Helping clients improve their business outcomes by understanding their customers better - Delivering holistic marketing insights from different data sources, such as research and web analytics - Brand positioning and development - Analyzing websites and their performance in different phases of the customer journey

Web Analytics Consultant

• Aug 2013 - Jun 2014

•Delivering online analytics insights to clients and helping them developing better digital services •Creating holistic dashboards by pulling data from different data sources and websites for presentations •Conversion optimization, A/B testing •Digital marketing, SEM, SEO •Delivering online analytics insights to clients and helping them developing better digital services •Creating holistic dashboards by pulling data from different data sources and websites for presentations •Conversion optimization, A/B testing •Digital marketing, SEM, SEO

Sales and Marketing Coordinator

• Jul 2011 - Jul 2013

• Managing bid processes and providing content and strategy advise for proposals and other sales and marketing material • Creating reports and maintaining data in the Global CRM database (Salesforce) • Analyzing marketing efforts in Google Analytics • Organizing events • Internal and external communication (creating intranet content, writing press releases, blogs and white papers) • Work with sales management to create and maintain effective work flow procedures • Managing bid processes and providing content and strategy advise for proposals and other sales and marketing material • Creating reports and maintaining data in the Global CRM database (Salesforce) • Analyzing marketing efforts in Google Analytics • Organizing events • Internal and external communication (creating intranet content, writing press releases, blogs and white papers) • Work with sales management to create and maintain effective work flow procedures

Research Analyst

• Mar 2011 - Mar 2011

• Researching UK clean technology sector by interviewing British clean tech companies • Analyzing and presenting the results • Researching UK clean technology sector by interviewing British clean tech companies • Analyzing and presenting the results

Research Assistant

• Oct 2010 - Dec 2010

• Writing reports (country report, annual report) on sustainable innovations in Finland • Writing reports (country report, annual report) on sustainable innovations in Finland

Service Specialist, Accounting

• May 2009 - Dec 2010

• Accounting • Month-end reporting • SAP LSMW data migration • Archiving data • Participating in accounting projects • Handling bills • Accounting • Month-end reporting • SAP LSMW data migration • Archiving data • Participating in accounting projects • Handling bills

Account Manager Trainee

• May 2008 - Jul 2008

• Processing customers’ (EMEA) orders and order quotations • Solving customers’ problems related to order deliveries • Processing customers’ (EMEA) orders and order quotations • Solving customers’ problems related to order deliveries