Experience

Heeros

• Finland
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Customer Success Manager

  • Oct 2023 - Present



Plecto

• Denmark
• Internet Publishing
• 1 - 100 Employee

• Senior Customer Success Manager

  • Sep 2021 - Mar 2023

  (In addition to still ensuring client retention & satisfaction, onboarding and maintaining the client relationships)Training fellow colleagues (Customer Success Managers) on how to optimise the clients' goals technically and in organised way in onboarding meetings, workshops for colleagues to have more tools on motivational speaking and inspiration when talking to clients, more involved in internal processes, e.g. writing guides and help articles for colleagues and clients.

• Customer Success Manager

  • Sep 2020 - Sep 2021

  Lead client trainings and engage international clients to drive the adaption and show the full value of the software, act as a trusted advisor for clients on defining their goals and design dashboards & reports based on their KPIs, onboarding and account management of hundreds of clients (SME) across various industries, churn management, contract handling, renewals & upgrades, work with dozens of integrations (Salesforce, Hubspot, Pipedrive to name a few), technical setups and troubleshooting including SQL & API, collaborate with product team to create and improve new and existing features. Show less

• Customer Service Representative

  • May 2020 - Aug 2020

  Working with chat, phone and email & providing help for our clients reaching out with questions and challenges. Lots of troubleshooting, including SQL & API related data.



Jollyroom

• Sweden
• Retail
• 100 - 200 Employee

• 2nd line support agent Finland

  • Apr 2019 - Dec 2019

  Yet again my work motivation did not get missed when I started to work as an ”2nd line support agent / back office agent”. Besides product claims, I started to work as an support person for the Finnish team. I help my colleagues, I report forward if finnish customers are facing some technical problems with the orders or deliveries, I do smaller translations, I do instructions for new employees and overall I am the information channel for the finnish team. I speak finnish, swedish and english at work. I started from level zero in swedish. It has been a struggle but now I speak it quite well and it is the most rewarding thing ever! Have a Jollyday! Show less

• Reklamationshandläggare

  • Dec 2018 - Apr 2019

  Soon I moved to working with product reclaims. This means that I started to work with customers whose products had gone broken for a reason or another. Sweaty job eh? I find it even more rewarding when you find the solution to making the customer happy after an bad experience. I also contacted daily the different product suppliers and work with Klarna & Postnord weekly.

• Finsktalande kundserviceagent

  • Sep 2018 - Dec 2018

  Heja Sverige - conquering the world starts now! I was over the moon when I got this chance to work abroad, one thing of my bucket list! I started to work at Jollyroom as an finnish talking customer servant. My main duties were customer service via phone, e-mail and social media. Our customers are parents / families and here my mommy skills really get to shine! Our main programs we use are SAP and Salesforce. In this job you really need to be effective at problem solving and have great social skills since the customer call in mainly when they have some sort of problem with the order. Show less



M-asunnot Oy / M-apartments Ltd

• Finland

• Assistant

  • Feb 2016 - Jun 2016

  I got a pleasant opportunity to work part-time in this small but very ambitious company as the ”right hand” for the M-apartment’s CEO. M-apartments provides accommodations solutions for companies and there fore my main duties were planning and furnishing the apartments in Helsinki, Vantaa, Hanko and Kotka. Furnishing the apartments is a lot of work to make sure that everything is nice and tidy for the incoming customer. Besides those I worked from home and did smaller administrative duties and basically whatever the CEO asked me to do. In this job I really liked the variety from working from home to working in different cities in Finland! Show less



ALD Automotive

• France
• Financial Services
• 700 & Above Employee

• Leasing Assistant

  • May 2015 - Sep 2015

  Me working in car leasing business continued in May 2015 when I started working as leasing assistant in Finland's one of the largest leasing company ALD Automotive. My main duty was to take care of few customer companies by calculating and handling leasing offers for them. If the car leasing offer was accepted, I ordered the car in cooperation with the car sales men. I assisted Sales Manager and other employees wherever needed; I was always willing to learn new tasks and skills with them. I also took care of contract changes, holder changes and rateable value calculations. I contacted daily different business partners, for example Fleet Logistics, car dealers, Euromaster and Hertz. In addition to these, I managed and upgraded ALD Automotive's CRM system and made customer reports. My last weeks I spent orienting a new employee. This job upgraded me to a whole new level - I am very thankful to my superior who always praised me and encouraged me to do and learn more. Show less



NF Fleet

• Denmark
• Financial Services
• 1 - 100 Employee

• Sales Assistant

  • Mar 2014 - Aug 2014

  I assisted CEO and three Key Account Managers by making car leasing offers, credit applications, sales presentation materials and by drafting customer queries and customer information bulletins. I also updated widely NF Fleet’s customer information and their extranet service. The last months I worked at technical support posting purchase invoices. I enjoyed working with the CEO and Key Account Managers and got a really good overview of the car leasing business. I assisted CEO and three Key Account Managers by making car leasing offers, credit applications, sales presentation materials and by drafting customer queries and customer information bulletins. I also updated widely NF Fleet’s customer information and their extranet service. The last months I worked at technical support posting purchase invoices. I enjoyed working with the CEO and Key Account Managers and got a really good overview of the car leasing business.



RVM Yhtiöt Oy

• Helsinki, Finland

• Sales Secretary

  • Oct 2010 - Aug 2011

  I worked as a “Front Office Angel”, who has a smile to die for! My main responsibility was to welcome the customers and partners and serve them coffee and tea. As I was hungry for work, my duties quickly expanded. I did sales offers, took care of customer relationships and helped organizing staff trainings and fairs. Among these duties, I assisted Back Office, CEOs and Salesmen. My duties also included ordering the office supplies as well as other smaller office work. I worked as a “Front Office Angel”, who has a smile to die for! My main responsibility was to welcome the customers and partners and serve them coffee and tea. As I was hungry for work, my duties quickly expanded. I did sales offers, took care of customer relationships and helped organizing staff trainings and fairs. Among these duties, I assisted Back Office, CEOs and Salesmen. My duties also included ordering the office supplies as well as other smaller office work.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Cafeteria Worker / Swimming hall ticket seller

  • Oct 2009 - Oct 2010

  I worked at Espoo’s Kaivomestari as a cafeteria worker and swimming hall ticket seller. Under the same roof operated a high school, swimming hall, sports hall and also physiotherapy. In this busy place I had to act quickly with a big smile on my face in order to service the customers in both cashiers. The typical days included lot of customer service, customer guidance, preparing and selling the cafeteria products and selling tickets to swimming hall. I worked at Espoo’s Kaivomestari as a cafeteria worker and swimming hall ticket seller. Under the same roof operated a high school, swimming hall, sports hall and also physiotherapy. In this busy place I had to act quickly with a big smile on my face in order to service the customers in both cashiers. The typical days included lot of customer service, customer guidance, preparing and selling the cafeteria products and selling tickets to swimming hall.



Café Prezzo & Bella Ciao / Marainvest Oy

• Espoo, Finland

• Cafeteria, Bar and Restaurant Worker, Shift Supervisor

  • Feb 2006 - Dec 2009

  This was one of my first jobs – I started as a Restaurant Assistant at the age of 15. My hard-working was soon noticed and over the years I became a diverse Restaurant, Bar and Cafeteria worker. Mostly I worked in the Cafeteria where my job included customer service, preparing and selling products and specialty coffees, developing new products and taking care of the cleanness. In the restaurant my job included A la carte and lunch serving. My night bar shifts included serving alcohol and cleaning the dishes. During my last year I was promoted to Shift Supervisor: during my shifts I was responsible for the Cafeteria and other employees. I have lot of great memories from Marainvest, where I was a respected colleague despite my young age! Show less