Saaqib Ahmed
Customer Success Specialist at Listen2it- Claim this Profile
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English Professional working proficiency
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Hindi Full professional proficiency
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Urdu Native or bilingual proficiency
Topline Score
Bio
Credentials
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Fundamentals of Digital Marketing
IIDE - Indian Institute of Digital EducationFeb, 2022- Nov, 2024 -
Digital Media Strategist
Digital TenaliFeb, 2021- Nov, 2024 -
Google Ad Fundamentals
GoogleMar, 2019- Nov, 2024
Experience
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Listen2it
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Online Audio and Video Media
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1 - 100 Employee
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Customer Success Specialist
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Dec 2021 - Dec 2022
- Manage CRM effectively by sending welcome emails, responding to chat & also to keep the users updated with new features/offers etc. - Keep abreast of competition, competitive issues and products. - Act as a liaison between the users and the team to solve issues faced and raise the issue on Jira, eventually solving the issues on priority. - Conduct market research and provide regular leads of prospective customers and add them to the CRM system. - Contacted on… Show more - Manage CRM effectively by sending welcome emails, responding to chat & also to keep the users updated with new features/offers etc. - Keep abreast of competition, competitive issues and products. - Act as a liaison between the users and the team to solve issues faced and raise the issue on Jira, eventually solving the issues on priority. - Conduct market research and provide regular leads of prospective customers and add them to the CRM system. - Contacted on all leads generated by email and eventually increasing sales. - Followed up on sales to ensure customer satisfaction and reducing churn rate. - Provide product demonstrations and general support to prospective customers. - Created email templates for prospects with a CTA at the end to help achieve sales targets.
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Marketing Specialist
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Jul 2021 - Dec 2021
- Managed day-to-day marketing activities, create content for all social media channels & engage with the audience online. - Create & increase brand awareness by creating content about the company focusing on their USPs. - Writing high quality blog posts on different topics and uploading the same on WordPress with a high SEO & readability score. - Create social media calendar with specific post image & post copy. - Designing creatives on Canva for all social media channels and… Show more - Managed day-to-day marketing activities, create content for all social media channels & engage with the audience online. - Create & increase brand awareness by creating content about the company focusing on their USPs. - Writing high quality blog posts on different topics and uploading the same on WordPress with a high SEO & readability score. - Create social media calendar with specific post image & post copy. - Designing creatives on Canva for all social media channels and blogs. - Conduct competitor analysis to improve company’s products and strategies.
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Digital Tenali
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Digital Marketing Intern
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Nov 2020 - Jan 2021
Understood the functioning of an Advertisement agency w.r.t various divisions and responsibilities. I carried various duties as conceptualizing, ideating, and executing creative content for social media accounts of clients, conducting competitor analysis, building brand awareness, and also proofreading. Understood the functioning of an Advertisement agency w.r.t various divisions and responsibilities. I carried various duties as conceptualizing, ideating, and executing creative content for social media accounts of clients, conducting competitor analysis, building brand awareness, and also proofreading.
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Education
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2017 - 2020
Presidency College
Bachelor of Business Administration - BBA, Marketing -
2015 - 2017
Teachers' Academy
High School Diploma, Business/Commerce, General
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