Experience

Chargeback Gurus

• United States
• Financial Services
• 200 - 300 Employee

• Manager- Client Relationship

  • May 2021 - Present



Secova

• United States
• Human Resources Services
• 100 - 200 Employee

• Ongoing Client Manager

  • May 2015 - Apr 2021

   Responsible for new client onboarding and implementations [Benefits Administration, Dependent Eligibility Audit and ACA services] to Secova platforms.  Onboarding and development of SaaS platform basis client requirements and current industry standards.  Managing end to end client transitions within the company post implementation.  Client relationship management, Contract Renewals and Product demonstrations. Running and facilitating review meetings with key stake holders.  Supporting sales team with responding to Request for Proposals (RFP’s) and Product Pricing.  Accountable for project timelines and having scheduled connects to identify and mitigate risks to timelines and ensuring optimal client experience.  Consistently contributed to revenue and business growth objectives and ensuring maximum customer satisfaction through delivery of quality and timely services. Show less



Citibank

• Chennai Area, India

• Senior Banking Officer

  • Feb 2013 - Nov 2014

   Handling customer’s queries relating to their banking and investments portfolios.  Oversee account openings, account closure and product sales activities.  Investigation and reporting of discrepancies in client and banking operations by analyzing output metrics  Preparation of Daily, Weekly, and Monthly Report for senior management personnel Investigate discrepancies in bank operations.  Serve as one-point telephonic contact to customers on banking solutions.  Quality assessment and monitoring of customer calls to identify gaps and opportunities of improvement in the service level agreement Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Cash Analyst

  • Jul 2010 - Jan 2013

   Allocate payments to business accounts and subsequent reconciliation of their accounts payable and receivable  Maintained spreadsheets for daily cash flow  Monitor the cash flow into and out of the organization and report discrepancies.  Collect data on business performance and develop statistical reports.  Coordinating with debtors and creditors to ensure transaction takes place in accordance with the contractual terms and organizational policies.  Allocate payments to business accounts and subsequent reconciliation of their accounts payable and receivable  Maintained spreadsheets for daily cash flow  Monitor the cash flow into and out of the organization and report discrepancies.  Collect data on business performance and develop statistical reports.  Coordinating with debtors and creditors to ensure transaction takes place in accordance with the contractual terms and organizational policies.