Electronics engineer/Technical Manager

• Oct 1997 - Present

•Responsible for the Service Administration and the Engineering staff. • Managing a team of 20 service engineers and technicians working in the filed, Monitoring, supervising and guiding their performance. • Responsible for installation and maintenance of heavy duty copiers, printers and scanners. •Technical training to service staff and product introduction seminars to sales team. •Diagnosing and troubleshooting of electronic and electromechanical equipment and devices. •Good understanding of networking and remote communication setups. •Prepared reports on new communication devices; feasibility reports and comparison reports with existing competitors. •Responsible for executing upgrades and modifications as per the bulletins. •Preparing, signing and following up the service agreement contracts between the customers and the company. •Stock controlling and ordering consumables and spare parts from suppliers for all branches in Saudi Arabia, and following up the warranty claims. Show less

Service Manager

• Oct 1995 - Sep 1997