Experience

Mobilink

• IT Services and IT Consulting
• 200 - 300 Employee

• Network Engineer

  • May 2009 - Present

  • Mobilink (BCD) Formerly LINK dot NET: Designation: Team Lead / Supervisor January 2012 to Date. Job Responsibilities: • Supervising / Managing Shift operations. • Supervising / Managing 12-15 agents team. • Supervising / Managing 24/7 Shift Roster. • Managing reports for higher management on daily/weekly/yearly basis. • Monitoring shift calls via AVAYA & CISCO Supervisors. • Guiding the agents through coaching of troubleshooting steps. • Maintaining the calls ratios as per threshold limits provided by higher management. • Provide assistance in developing the training plan through active evaluation of the training needs. • Mobilink (BCD) Formerly LINK dot NET: Designation: Network Support Engineer May 2009 to December 2011. Job Responsibilities:  provide support to Corporate clients related to Wimax, Mobiwimax, Wireless, Dialup, ISDN, DSL, VPN .FIBER, & LDI Customers nationwide.  Configuring Broadband devices such as xDSL and wireless modems/routers.  Providing Technical Support to Corporate Internet and VPN(Layer 2, Layer 3 and Layer 2.5”MPLS”) clients  Worked on cisco3845, juniper M10i, M7i, M320i and broadband remote access servers(BRAS) to manage client’s connectivity and to checkout allocated routes as well as ATM interfaces.  Monitoring of Multi Router Traffic Grapher (MRTG).  Monitor and Troubleshoot WAN of major clients across country (Pizza Hut, SBL, MCB, Meezan bank, UBL, KFC etc)  Remotely access & configure client end routers.  Used Microsoft CRM as a complaint originating, monitoring and evaluating tool. Show less



Apollo Telecom (Pvt) Ltd.

• Pakistan
• Telecommunications
• 1 - 100 Employee

• Internee-Network Engineer

  • Jun 2008 - Jul 2008

  Looked after Voice & Data communications of various clients. Looked after Voice & Data communications of various clients.