Experience

UNITED KING

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager E-Commerce

  • Apr 2023 - Present

  - Oversee order processing team to ensure timely and accurate fulfilment of all orders and returns - Provide guidance and support to team members to resolve problems with procedures, products, orders, and operating systems - Manages upcoming and ongoing projects, including testing and implementing new developments to improve the customer experience of online shopping - Develop and execute E-commerce sales strategies to meet revenue and growth targets - Planning of seasonal and event-based promotions to drive sales and customer engagement - Manage and coordinate with agencies to ensure timely and satisfactory delivery of work - Assist in developing and executing digital marketing strategies to drive website traffic and increase conversions - Overseeing website content and ensuring it is accurate, up to date, and optimized for search engines - Coordinate with web developers and designers to enhance website functionality and user experience - Generate regular reports and use data insights to make informed decisions and identify areas for improvement Show less



Artistic Denim Mills Ltd,

• Textile Manufacturing
• 400 - 500 Employee

• Ecommerce Specialist

  • Jul 2019 - Apr 2023

  - Oversee Order processing, including payment verification and order tracking - Ensure timely and accurate order fulfilment and shipping - Monitor sales, inventory, pricing, discounts, SKUs, and categories. - Communicated with US team to resolve customer complaints and inquiries - Collaborated with IT and web development teams to resolve and manage website/software issues - Monitor customer feedback and reviews to maintain a high level of customer satisfaction - Oversee Order processing, including payment verification and order tracking - Ensure timely and accurate order fulfilment and shipping - Monitor sales, inventory, pricing, discounts, SKUs, and categories. - Communicated with US team to resolve customer complaints and inquiries - Collaborated with IT and web development teams to resolve and manage website/software issues - Monitor customer feedback and reviews to maintain a high level of customer satisfaction



J. Junaid Jamshed Private Limited

• Pakistan
• Retail
• 700 & Above Employee

• Customer Service Department

  • Jul 2017 - Sep 2017

  - Confirmation of Orders - Resolve complain & queries of customers - Email correspondence - Out bond calls to customers - Confirmation of Orders - Resolve complain & queries of customers - Email correspondence - Out bond calls to customers