Saad Elzakzouky

Duty Manager. Acting A.F.O.M at Adagio Premium The Palm Dubai
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency
  • Russian Limited working proficiency

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Bio

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Credentials

  • Customer Relationship Management CRM
    HP
    Oct, 2020
    - Oct, 2024
  • Hospitality Management Studies - Hotel Operations - Revised
    Alison
    Oct, 2020
    - Oct, 2024
  • Hotel Management Course
    eLearning College
    Oct, 2020
    - Oct, 2024
  • Introduction To Business Management
    King's College London
    Oct, 2020
    - Oct, 2024
  • Sales Negotiation
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Time Management: Working from Home
    LinkedIn
    Oct, 2020
    - Oct, 2024

Experience

  • Adagio Premium The Palm Dubai
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Duty Manager. Acting A.F.O.M
      • Mar 2021 - Present

      • Support Team Members in handling Guest requests and enquirers to ensure a positive outcome. • Support in departmental set up during pre opening stage. • Assisted in departmental structuring, system & room snagging. • Lead and train the team in terms of system and SOPs. • Make sure to delivers the outcome and driving the results as per departmental goals. • Driving the team to achieve extensive guest experience target (RPS,NPS, Social Media Reviews) • Prepare daily /Monthly management reports as required. • Ensure smooth operation on daily basis, logging and reporting any incident /Glitch in DM log. • Ensure all colleagues are kept up to date with hotel products and services • Monitor all arrivals and departures from a guest experience perspective. • Control quality reports (Guest experience scores, TD, Upselling, Statistics, Sparkles, Enrollments, Etc... Show less

  • Novotel, Ibis & Adagio Premium Dubai Al Barsha
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Front Office DM - Administrator
      • Sep 2019 - Jul 2020
  • Millennium Hotels and Resorts
    • Singapore
    • Hospitality
    • 700 & Above Employee
    • Night Manager
      • Apr 2017 - Aug 2019
  • Mercure Dubai Barsha Heights - Hotel Suites & Apartments
    • United Arab Emirates
    • Hospitality
    • 100 - 200 Employee
    • Front Office Supervisor. Acting Duty Manager
      • Mar 2014 - Mar 2017

    • Front Desk Receptionist
      • Nov 2012 - Mar 2014

  • Hotel Novotel Sharm El-Sheikh
    • Egypt
    • Hospitality
    • 1 - 100 Employee
    • Senior Receptionist
      • Oct 2011 - Oct 2012

Education

  • University Of Sadat City
    Bachelor's degree, Accounting
    2007 - 2011

Community

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